Managing your utility bills has never been easier. Embrace the convenience of digital technology and sign up for our Utility Service Portal to streamline your monthly payments. This personalized and secure online platform empowers you to take full control of your utility account, offering a range of features designed to simplify bill management and enhance your overall experience.
Your Utility Service Portal: A Comprehensive Solution for Bill Management
Our utility service portal is your central hub for all things related to your account and payments. By creating your secure account, you gain access to a suite of powerful tools, all from the comfort of your home or on the go. Here’s how our portal simplifies your utility management:
- Effortless Payment Method Setup: Securely store your preferred payment methods, whether it’s a credit card, debit card, or bank account, for quick and easy transactions every time you pay.
- Access Electronic Statements Instantly: Say goodbye to paper clutter and view your statements electronically. Access and download past bills anytime, anywhere, directly through the portal.
- Automate Payments with Autopay: Never miss a due date again. Set up Autopay and enjoy peace of mind knowing your payments are automatically processed on time each month, directly from your chosen payment method.
- Go Green with Paperless Billing: Reduce paper waste and sign up to receive all your billing notifications via email or text. Stay informed and contribute to a more sustainable environment.
- Pay on the Go with Text-to-Pay: For ultimate convenience, enroll in Text-to-Pay and make quick payments directly from your mobile phone with just a simple text message.
Getting Started with Your Utility Service Portal
Registering for our utility service portal is a straightforward process, designed to get you up and running in minutes.
Quick Registration and Login
Take just a few minutes to register and unlock the full potential of our utility service portal with these easy-to-follow instructions (PDF, 4MB). Already registered? Simply log in to Pay Now and access your account instantly.
Make a Fast One-Time Payment
Need to make a payment quickly without registering? Our portal allows for one-time payments with no account creation required. For step-by-step guidance, refer to these instructions for one-time bill payment (PDF, 3MB).
Exploring Alternative Payment Options
While we highly recommend the utility service portal for its comprehensive features and convenience, we understand that different customers have different preferences. We offer a variety of alternative payment methods to suit your needs:
Pay by Phone
For 24/7 payment convenience, our automated phone system is always available. We accept payments via Mastercard, Visa, Discover, and electronic checks.
Simply dial our Interactive Voice Response system at (520) 791-3242. Please note that customers with overdue accounts or disrupted services using this method may need to contact Customer Service to confirm their payment has been processed.
Pay by Mail
If you prefer traditional mail, you can send your payment using the pre-addressed envelope included with your bill. If you are using your own envelope, please mail your payment to:
City of Tucson
P.O. Box 51040
Los Angeles, CA, 90051-5340
Pay in Person
For those who prefer in-person transactions, we offer several convenient locations:
Convenient Dropbox Locations
Dropboxes are accessible at the following locations for payment drop-offs at any time:
Cashier Payment Centers
Cashiers are available at the locations listed below, Monday through Friday, from 8:30 a.m. to 4:30 p.m. They accept Visa, Mastercard, Discover, checks, money orders, and cash payments.
Authorized Third-Party Vendors
You can also pay your utility bill at authorized third-party vendors such as Walmart and Western Union locations. Please be aware that payments made through these vendors may take 7-10 days to process. Therefore, this method is not recommended for accounts that are delinquent or have had their utility service interrupted.
Please note that a $28 fee will be applied to cover processing costs for any returned checks.
Dropbox and Cashier Locations
Planning and Development Services Center (Downtown)
201 N. Stone Avenue.
Cashier Payments Only
Patrick K. Hardesty Midtown Multi-Service Center (Midtown)
1100 S. Alvernon Way
Dropbox and Cashier Payments
Thomas O. Price Service Center (Southside)
4004 S. Park Avenue.
Dropbox and Cashier Payments
Ward 2 Office (Eastside)
7820 E. Broadway Boulevard
Dropbox Only
Understanding Your Utility Bill
We are committed to providing you with all the resources you need to understand your utility bill. Explore our comprehensive resources about your water bill, including information on financial assistance programs, detailed breakdowns of water rates, and helpful guides for reading your bill and meter.
Your Water Bill
IMPORTANT REMINDER: Please be aware that Tucson Water will never call customers demanding immediate payment or solicit payments over the phone. If you have any questions or need to make a payment, please utilize one of the secure and official methods outlined on this page.
