At TickPick, we understand that buying tickets online can sometimes raise questions and concerns. That’s why we’re committed to providing exceptional Tickpick Customer Service and ensuring a worry-free experience from purchase to event day. Our BuyerTrust Guarantee is at the heart of this commitment, designed to give you peace of mind with every ticket you buy.
We guarantee that your tickets will be authentic and valid for entry, eliminating any concerns about fraudulent or unusable tickets. You can confidently purchase knowing that we stand behind every ticket sold on our platform.
Furthermore, we understand the importance of timely delivery. You will receive your tickets in time for the event, allowing you to make your plans without last-minute stress. We work diligently to ensure a seamless transfer of tickets to you well before the event starts.
In the unfortunate event of an event cancellation, we’ve got you covered. We will refund or credit your order, providing a fair and straightforward resolution. You won’t be left holding tickets to an event that no longer exists.
Even in unforeseen circumstances, such as an emergency impacting your tickets, our tickpick customer service team will step in to assist. We will work diligently to replace your tickets with tickets of equal or better quality, ensuring you don’t miss out on your event.
What Happens If There’s a Problem With My Tickets?
Despite our rigorous checks and guarantees, issues can occasionally arise. If the tickets you receive have any discrepancies from your purchase, TickPick customer service is here to help. Our team will promptly investigate and strive to find comparable or superior replacement tickets for you.
If suitable replacement tickets cannot be located or are not available at a comparable price, TickPick reserves the right to cancel your order and issue a full refund of your purchase price. In such cases, we may request the return of the initially received tickets. Our priority is to ensure you are not negatively impacted by any ticket issues.
What If My Tickets Don’t Arrive On Time?
Timely ticket delivery is a cornerstone of our service. If you haven’t received your tickets within 5 days of the expected arrival date, please contact tickpick customer service immediately. It’s important to note that for some events, particularly those involving popular teams, artists, or venues, electronic tickets might not be released until 24-48 hours before the event. Rest assured, regardless of the delivery timeframe, we are committed to ensuring you receive your tickets well in advance of the event start time. Our team will track your order and proactively address any potential delays.
What Is TickPick’s Policy for Cancelled or Postponed Events?
Event cancellations and postponements are outside of our control, but our commitment to tickpick customer service remains steadfast. If an event is definitively cancelled and will not be rescheduled, TickPick will offer you either a full refund or a credit (depending on legal regulations and at our discretion) for the total purchase price of your tickets. We will proactively notify you of any confirmed event cancellations and clearly communicate the timeline for your refund or credit processing.
If an event is postponed or rescheduled to a later date, your original tickets will typically remain valid for the new date. This allows you to still attend the event without needing to take any further action. We will keep you informed of any official announcements regarding rescheduled events.
What Should I Do If My Tickets Are Invalid at the Venue?
In the rare and unfortunate event that your tickets are deemed invalid by the venue upon entry, immediate action is crucial. Call TickPick customer support immediately at 845-538-4567. This direct line to tickpick customer service is your fastest path to resolution. To minimize any disruption to your event experience, our team will immediately work to locate comparable replacement tickets. Our goal is to get you into the event as quickly as possible.
If you contact us after the event has concluded regarding invalid tickets, we will conduct a thorough investigation into the incident. We will verify the ticket invalidity with the venue directly. Upon confirmation that the tickets were indeed invalid, TickPick will issue a full refund for the entire cost, including all service fees and shipping and handling charges.
To ensure this guarantee is effective, it is imperative that you contact TickPick customer support within 5 days of the event date. This timeframe allows us to properly investigate and resolve the issue promptly.
Understanding TickPick’s BuyerTrust Guarantee Terms & Conditions
Our BuyerTrust Guarantee is a living commitment to you, and as such, TickPick reserves the right to amend or cancel this guarantee at any time without prior notice. This flexibility allows us to adapt to evolving circumstances and continue providing the best possible tickpick customer service and protection.
In the event of any modifications to our BuyerTrust Guarantee, we pledge to transparently post a revised version on our website. This updated version will automatically supersede and replace any previous guarantee terms. Your continued use of TickPick.com and TickPick’s services after the posting of an updated guarantee signifies your acceptance of the revised terms.
We encourage you to periodically review the BuyerTrust Guarantee, as well as our User Agreement, to stay informed of our policies. If you do not agree with the User Agreement or the terms of this guarantee, please discontinue using TickPick.com and our services.
Learn More About Us for more information about TickPick and our commitment to customer satisfaction.
