Spirit Airlines is committed to providing convenient and affordable travel options. While we encourage self-service through Spirit.com for bookings, changes, cancellations, and general travel management, we understand you may sometimes need additional support. This guide outlines all available avenues for accessing Spirit Customer Service, both domestically and internationally.
Accessing Spirit Customer Service 24/7
For immediate assistance with urgent matters, we offer multiple contact options:
- Live Chat: Connect with a Spirit representative via our website’s live chat feature for real-time support. This is often the quickest way to resolve simple issues.
- Text Messaging: Text us at 48763 for quick answers and support on the go.
- WhatsApp: Reach us internationally via WhatsApp at +1-855-728-3555.
- Phone Support: Call our dedicated line at 855-728-3555 for phone assistance. For calls originating from Mexico, please dial 800030071. This service is available 24 hours a day, 7 days a week.
Accessibility for Hearing Impaired Passengers:
We are dedicated to providing accessible communication options for all passengers. For TTY/TTD services, please dial 711.
Spirit Vacations Support
Spirit Vacations offers bundled travel packages for added convenience. For assistance related to:
- Booking a Package: Book your dream vacation package directly on our website at https://vacations.spirit.com/vacationpackages/.
- Managing an Existing Package: If you need help with a confirmed Spirit Vacations package, please call 1-877-377-0791.
- Flight-Only Issues: For issues specifically related to the flight portion of your Spirit Vacations package, please contact us via the general customer service channels mentioned above.
International City Ticket Offices (CTOs)
For our international travelers, Spirit Airlines partners with third-party agents operating City Ticket Offices (CTOs) in select locations. While these offices can assist with ticket purchases, for modifications, cancellations, using reservation credits or vouchers, and other general inquiries, please contact Spirit customer service directly.
The table below details the location and contact information of our CTO partners:
| CTO Locations | Contact Information |
|---|---|
| South America | |
| Colombia: Bogota | AGUNSA COLOMBIA, Phone: +57-601-241-4000 ext. 1401, Email: [email protected] |
| Colombia: Medellin | TURISMO POLARIS SAS, Phone: +57-305-345-4762, Email: [email protected] |
| Colombia: Armenia | TRAVEL Y TRAVEL LTDA., Phone: +57-60-710-3021, Email: [email protected] |
(The table continues with details for all other CTO locations as provided in the original document.)
Ensuring a Positive Travel Experience
Spirit Airlines strives to provide comprehensive customer support to ensure your journey is as smooth as possible. By offering a variety of contact methods and partnering with international CTOs, we aim to address your travel needs efficiently and effectively. Remember, for the fastest service related to bookings and modifications, Spirit.com is always the best option.
