The following privacy statement is to inform you about the collection, use, and sharing of your personal information when you book an appointment with Service Canada. We are committed to protecting your privacy and ensuring the confidentiality of your information. This notice explains how we handle your data in accordance with Canadian law.
Collection of Your Personal Information
Under the authority of subparagraph 5.1(1)(a)(i) of the Department of Employment and Social Development Act and/or subsection 12(e) of the Canadian Passport Order, we collect certain personal information from you. This information is strictly necessary for the purpose of scheduling your appointment at a Service Canada Centre. If you choose not to provide the requested information, we will unfortunately be unable to book your appointment.
Use and Sharing of Your Information
The information you provide is used to facilitate your appointment booking at a Service Canada Centre. To enhance our services and improve the client experience, your information may be utilized internally within Service Canada for evaluations, reports, and research initiatives.
Furthermore, to verify appointments and biometric data collections, and for program integrity purposes, your information may be shared with Immigration, Refugees and Citizenship Canada (IRCC). Any use of your information aimed at service improvement will never lead to an administrative decision directly affecting you.
Third-Party Service Provider
Please be aware that Service Canada utilizes services provided by Microsoft Corporation, a third-party provider, for this appointment booking application. As a result, your information may be stored and processed on servers that could be subject to foreign legal jurisdictions. For comprehensive details regarding data privacy practices, we encourage you to review the Microsoft Data Privacy Policy & Privacy Principles.
Your Rights and Protections
Your personal information is managed in compliance with the Department of Employment and Social Development Act, the Privacy Act, and all other pertinent Canadian legislation. You have specific rights regarding your personal information, including the right to access and protection of your data, as detailed in Personal Information Bank – Passport Program (ESDC PPU 708). For instructions on accessing this information, please consult the government publication, Info Source.
Filing a Privacy Complaint
If you have concerns or are unsatisfied with our response regarding the handling of your privacy, you have the right to lodge a complaint with the Privacy Commissioner of Canada. Complaints can be submitted through their website: https://www.priv.gc.ca/en/report-a-concern.
We are dedicated to protecting your personal information and ensuring a secure and respectful service experience at every Service Canada Centre.
