In today’s rapidly evolving digital landscape, businesses of all sizes face increasing complexities in managing their IT infrastructure and operations. This is where Managed Services Providers (MSPs) step in, offering a comprehensive suite of IT and business management services under a subscription or contract model. By partnering with the top managed services providers, companies can leverage cutting-edge technology and specialized expertise to streamline operations, enhance security, and drive business growth.
The demand for reliable and efficient IT management has led to a surge in the MSP market, creating a diverse landscape of providers. To help businesses navigate this crowded space, we’ve conducted an in-depth evaluation of the leading managed services providers. Our analysis focuses on key factors such as service offerings, pricing structures, and customer satisfaction, to bring you our top 10 MSPs for 2024.
Top Managed Services Providers Comparison
Here is a quick comparison of the top 10 managed services providers, highlighting their strengths across different categories.
| Provider | Customer Focus | Configurability | Scalability | Reporting & Analysis | Pricing Model |
|---|---|---|---|---|---|
| Azure Managed Applications | Service Catalog | Cloud-based | High | Azure Tools Extensions | Pay-as-you-go |
| Rightworks | Customized Packages | Data Import/Export | Scalable Solutions | Rightworks ConnectIQ | Custom Pricing |
| Cygnus Systems | Prompt Support | Cloud Integration | Scalable IT Services | Automated Reporting | Flat-rate/Bundled |
| Magna5 | Comprehensive Support | Easy Integration | Efficient Operations | Expert Audits, Real-time | Custom Pricing |
| Cortavo | Client-First Approach | Hybrid Integrations | Highly Scalable | Detailed Analytics | Tiered Plans |
| Navisite Services | Comprehensive Support | Cloud Migration | Scalable Solutions | Dynamic Reporting | Pay-as-you-go |
| Meter Network | User-Friendly | Redundant Designs | Rapid Network Scaling | 24/7 Network Monitoring | Per Square Foot |
| IBM Application Management | Customer Engagement | IBM Ecosystem | Highly Scalable | IBM Tools & Applications | Custom Pricing |
| Rackspace | Customer Experiences | Multi-Cloud Strategies | Scalable Tech Solutions | Always-on Data | Custom Pricing |
| NTT Data | Client-Centric Data | Flexible Delivery | Scalable Data & AI | Extensive Data Analytics | Custom Pricing |
Microsoft icon.
Azure Managed Applications
Best for Cloud Solutions
Overall rating: 4.2
- Pricing: 4/5
- Easy Integrations: 5/5
- Product Capabilities: 4/5
- Customization: 5/5
- Service and Support: 3/5
Azure Managed Applications stands out as a leading managed services provider for businesses seeking seamless cloud deployments and operations. It offers readily deployable and operational cloud solutions, providing the necessary infrastructure and support through its Service Catalog and Azure Marketplace.
The Azure Service Catalog empowers organizations to develop internal solutions while adhering to company standards. Simultaneously, the Azure Marketplace opens doors for businesses to create and deliver fully managed, turnkey applications, unlocking new avenues for revenue generation. This dual approach makes Azure Managed Applications a versatile choice for organizations looking to leverage the cloud.
Pricing
- No upfront costs or cancellation fees.
- Free account option with a $200 credit, transitioning to a pay-as-you-go model afterward.
Pros and Cons
| Pros | Cons |
|---|---|
| Built on hyper-scalable Azure infrastructure | Pricing structure could be more transparent |
| Hassle-free administration and maintenance | Service and support need improvement |
Features
- Turnkey solutions for enhanced customer relationships.
- Robust security and integrated compliance features.
- Customizable publisher and customer permissions for comprehensive control.
Rightworks
Best for Staffing Requirements
Overall rating: 4.4
- Pricing: 4/5
- Easy Integrations: 4/5
- Product Capabilities: 4/5
- Customization: 5/5
- Service and Support: 5/5
Rightworks distinguishes itself as a managed services provider specializing in staffing solutions, assisting businesses in building high-performing teams without the complexities of extensive recruitment processes. By utilizing advanced recruiting tools and technologies, Rightworks connects businesses with top talent efficiently.
Operating across a wide array of sectors, including finance, accounting, IT, healthcare, and manufacturing, Rightworks delivers intelligent cloud solutions, actionable guidance, and comprehensive customer training. Their exceptional customer service sets them apart in the competitive MSP landscape.
Pricing
- Tailored packages designed to meet specific business requirements.
- Contact their sales team for detailed pricing information.
Pros and Cons
| Pros | Cons |
|---|---|
| Excellent online customer service | Occasional connection stability issues |
| User-friendly and intuitive interface | Additional cost for Microsoft Office access |
Features
- Advanced security solutions for robust data protection.
- Cloud-based QuickBooks integration for simplified operations.
- Streamlined data management with Transaction Pro for import, export, and deletion.
Cygnus Systems icon.
Cygnus Systems
Best for IT Solutions
Overall rating: 3.4
- Pricing: 3/5
- Easy Integrations: 4/5
- Product Capabilities: 3/5
- Customization: 3/5
- Service and Support: 4/5
Cygnus Systems is recognized as a responsive managed services provider, offering a comprehensive range of IT services, including managed IT support, VoIP systems, remote issue resolution, network security, and cloud computing solutions. They function as a complete technology solution provider, catering to the needs of small and medium-sized enterprises with quality systems and processes.
Cygnus Systems enhances its service delivery with plug-in systems for remote troubleshooting, ensuring rapid response times through a streamlined service ticket system. While customer support is generally prompt, satisfaction scores are slightly lower compared to some competitors.
Pricing
- Offers scalable services with flat-rate fees and bundled packages.
- Contact Cygnus directly for specific pricing details.
Pros and Cons
| Pros | Cons |
|---|---|
| Responsive and helpful customer support | Limited transparency and knowledge sharing |
| Comprehensive project management | Does not provide on-site, in-house assistance |
Features
- Complete security solutions for a protected IT environment.
- Integrated data backup and secure data storage.
- User-friendly, intuitive tools for efficient system management.
Magna5
Best for Cybersecurity
Overall rating: 4.8
- Pricing: 5/5
- Easy Integrations: 4/5
- Product Capabilities: 5/5
- Customization: 5/5
- Service and Support: 5/5
Magna5 is a top-tier managed services provider renowned for its advanced cybersecurity solutions and comprehensive IT operations management. They focus on optimizing business systems and minimizing data-related risks for their clients. Magna5 delivers robust protection and consistent support, serving businesses across various sizes.
Magna5’s core offerings include managed IT services, cloud solutions, private cloud, data center services, and leading-edge cybersecurity solutions. Their Pentaguard suite of services is designed for efficient and scalable business operations. Currently serving over 600 clients, Magna5 primarily operates within the American market.
Pricing
- Offers customized pricing plans tailored to specific business needs.
- Reach out to their sales team for detailed pricing information.
Pros and Cons
| Pros | Cons |
|---|---|
| High level of technical expertise | Troubleshooting processes can be lengthy |
| Transparent pricing structure | Slower support during after-hours |
Features
- Real-time visibility and continuous reliability.
- Robust protection against security threats, including expert audits and tailored remediation plans.
- Rapid incident response for quicker recovery times.
Cortavo icon.
Cortavo
Best for IT Budget and Cost Management
Overall rating: 4.4
- Pricing: 5/5
- Easy Integrations: 4/5
- Product Capabilities: 5/5
- Customization: 4/5
- Service and Support: 4/5
Cortavo is a distinguished managed services provider specializing in managed IT services, cybersecurity, hybrid workforce management, and cost-effective IT solutions. They are adept at accommodating the diverse needs of hybrid, on-site, and remote work environments.
Cortavo offers all-inclusive service plans aimed at consolidating IT costs, making them suitable for businesses ranging from startups to large enterprises. They are recognized for superior IT service desk support compared to many competitors.
Pricing
- Offers three tiered pricing plans: Productivity, Connectivity, and Techtility.
- Productivity plan starts at $95 per user/month, Connectivity at $155 per user/month, and Techtility at $195 per user/month.
Pros and Cons
| Pros | Cons |
|---|---|
| Quick response times and on-site support | Initial setup process can be time-consuming |
| Streamlined ticketing system | Occasional connectivity issues |
Features
- Unlimited IT service desk support and customized cybersecurity strategies.
- Client-centric model prioritizing customer needs.
- Simplified budgeting with predictable flat-fee plans.
Navisite Services
Best for Digital Transformation
Overall rating: 4.2
- Pricing: 3/5
- Easy Integrations: 4/5
- Product Capabilities: 4/5
- Customization: 5/5
- Service and Support: 5/5
Navisite Services is a leading managed services provider for businesses focused on digital transformation and optimization. They excel in managing enterprise applications, cloud systems, data analytics, automation, and cybersecurity, effectively mitigating risks and threats. Navisite also provides industry-specific solutions to address unique market challenges and promote growth.
A key differentiator for Navisite is its strategic alliances with major cloud providers and technology innovators. Unlike some regional MSPs, Navisite operates globally, offering extensive reach and capabilities.
Pricing
- Offers a pay-as-you-go pricing model with standard fixed rates for services.
- Pricing is service-dependent; contact their support team for detailed information.
Pros and Cons
| Pros | Cons |
|---|---|
| High-quality service and dedicated support | Pricing models could be more competitive |
| End-to-end platform and application expertise | User configuration can be somewhat complex |
Features
- Comprehensive solutions for maintaining robust databases.
- Streamlined cloud migration and continuous innovation.
- Full-spectrum support services.
- Adaptive security programs with multi-layered protection.
Meter icon.
Meter Network
Best for Internet Infrastructure
Overall rating: 4.6
- Pricing: 5/5
- Easy Integrations: 5/5
- Product Capabilities: 3/5
- Customization: 5/5
- Service and Support: 5/5
Meter Network is a highly regarded managed services provider specializing in efficient and secure internet infrastructures. They empower businesses to maintain seamless connectivity and expand their operational capacities. Meter offers premium solutions for network setup, management, DNS security, high-speed internet, ISP procurement, and network design.
Meter’s redundant designs and rapid installations ensure high availability, detailed visibility, and complete control for users. While renowned for network infrastructure, Meter does not offer as broad a suite of managed services as some of its competitors.
Pricing
- Pricing is based on a per-square-foot charge with monthly billing.
- Offers all-inclusive services in a single plan, eliminating upfront costs and surprise onsite charges.
Pros and Cons
| Pros | Cons |
|---|---|
| User-friendly products and solutions | Lacks advanced workflow capabilities |
| Strong enterprise-level support | Installation process improvements needed |
Features
- 24/7 network monitoring with automatic software updates.
- Automated network management, minimizing manual configuration.
- DNS security, malware protection, and VPN capabilities for enhanced security.
IBM Application Management
Best for Hybrid Cloud
Overall rating: 4.4
- Pricing: 5/5
- Easy Integrations: 4/5
- Product Capabilities: 5/5
- Customization: 5/5
- Service and Support: 3/5
IBM Application Management is a comprehensive managed services provider focused on automating and modernizing IT applications. As a technology leader, IBM assists businesses in leveraging AI and hybrid cloud technologies to unlock untapped organizational potential.
IBM’s open ecosystem simplifies and improves digital experiences through strategic partnerships and customer-focused initiatives. IBM Application Management excels in providing continuous cloud modernization solutions on a global scale, boasting a broad client base due to its expertise in automation, analytics, and FinOps.
Pricing
- Offers customized plans for all services.
- Contact IBM Services for specific pricing details.
Pros and Cons
| Pros | Cons |
|---|---|
| Real-time monitoring and analytical insights | Customer support responsiveness is inconsistent |
| Reduced downtime and improved efficiency | Integration processes can be complex |
Features
- Custom and data-driven services with intelligent automation, self-healing, DevSecOps, platform engineering, and SRE.
- Specialized services for enhanced cybersecurity posture.
- End-to-end framework for solution ideation, development, and scaling with IBM Garage.
Rackspace icon.
Rackspace
Best for Multicloud Solutions
Overall rating: 3.8
- Pricing: 4/5
- Easy Integrations: 4/5
- Product Capabilities: 4/5
- Customization: 4/5
- Service and Support: 3/5
Rackspace is a well-established managed services provider offering expert cloud solutions designed to help businesses operate more efficiently and intelligently. Their scalable technology solutions aim to create exceptional customer experiences through advanced automation and standardization.
Rackspace supports clients with effective multicloud strategies to minimize risks, disruptions, and downtime. However, their services can be more expensive compared to some providers in the MSP market.
Pricing
- Pricing varies based on the specific solutions selected.
- Contact their sales and support team for detailed pricing plans and feature inclusions.
Pros and Cons
| Pros | Cons |
|---|---|
| Highly scalable and reliable solutions | Relatively higher cost compared to others |
| Easy file sharing and remote access | Customer service and support are inconsistent |
Features
- Scalable capabilities across diverse cloud environments.
- Continuous data availability with industry-leading technologies.
- Innovative and differentiated customer experience solutions.
NTT Data
Best for Data Analytics Services
Overall rating: 4.4
- Pricing: 4/5
- Easy Integrations: 3/5
- Product Capabilities: 5/5
- Customization: 5/5
- Service and Support: 5/5
NTT Data is an innovative managed services provider with a client-focused portfolio of advanced data services. Their cutting-edge data and intelligence services deliver actionable insights, facilitating quicker and more effective decision-making for businesses. NTT Data employs a consultative approach, providing practical and scalable IT solutions tailored to client needs.
They utilize world-class technologies to create flexible delivery models, combining near-shore and offshore capabilities. While globally recognized, NTT Data has a somewhat smaller global footprint compared to industry giants like IBM or Azure.
Pricing
- Offers customized pricing plans.
- Contact NTT Data for specific pricing details.
Pros and Cons
| Pros | Cons |
|---|---|
| Highly qualified and expert personnel | Occasional connection reliability issues |
| Strong focus on customer needs | Integration support requires further improvement |
Features
- Technology modernization and robust governance strategies.
- Best-in-class software development practices for end-to-end data security.
- Scalable data and AI architectures to support future growth.
Key Features of Managed Service Providers
Selecting the right managed services provider is crucial for businesses aiming to optimize their IT operations and achieve strategic goals. Not all MSPs are created equal, and the services they offer can vary significantly. To ensure you choose a provider that aligns with your business needs, it’s essential to evaluate certain key features. Here are critical aspects to consider when assessing MSPs:
Customer Focus
While all MSPs aim to provide essential services, the degree to which they can customize solutions to meet specific business requirements varies. The ideal managed services provider should be adept at configuring services that directly address your organization’s unique goals and challenges. A customer-centric approach ensures that the services provided are in sync with your business objectives, current challenges, and future growth plans. Look for MSPs that prioritize understanding your business deeply and offer flexible, adaptable solutions.
Industry Expertise
MSPs often specialize in serving particular industries, accumulating expertise in the specific needs and standards of those sectors. When choosing a managed services provider, prioritize those with a proven track record in your industry. Their understanding of industry-specific best practices, compliance requirements, and emerging trends can be invaluable. Industry expertise ensures that the MSP is not just providing generic IT support but is offering informed, relevant solutions tailored to your market.
Dedicated Customer Service
IT environments are complex, and challenges are inevitable. The availability and quality of customer service are paramount when partnering with a managed services provider. Choose an MSP that offers dedicated, accessible customer service to ensure prompt and effective resolution of any issues. Excellent customer service minimizes downtime and ensures business continuity. Consider factors like 24/7 support availability, responsiveness, and the expertise of the support team.
Security
Security is a non-negotiable aspect of any managed services provider. MSPs often require access to sensitive company data to effectively manage IT operations. Therefore, a robust security framework is essential to protect your mission-critical data and intellectual property. Ensure that your chosen MSP adheres to the highest security standards, including data encryption, regular security audits, and proactive threat monitoring. Verify their compliance with relevant data protection regulations and their strategies for data accessibility and governance.
Automation and Integration
One of the primary benefits of engaging a managed services provider is to enhance operational efficiency through advanced technologies. Automation is key to streamlining workflows, improving consistency, and modernizing procedures. Look for an MSP that actively promotes automation and offers solutions that integrate seamlessly with your existing systems. The ability to automate routine tasks and integrate new technologies can significantly improve productivity and reduce operational overhead.
How to Choose the Best Managed Service Provider for Your Business
Managed services providers act as an extension of your business, offering access to advanced IT capabilities and a wide range of service options. When selecting an MSP, focus primarily on your business needs and desired outcomes. Clearly define the type of support you require—whether it’s comprehensive IT management or specific technical assistance. If your needs are limited to technical support, a long-term partnership with a subscription-based model might not be necessary.
Assess the MSP’s ability to customize solutions to fit your unique business requirements and address any internal skill gaps. A good MSP should offer tailored solutions, not a one-size-fits-all approach. Additionally, prioritize MSPs that provide excellent onboarding processes and ongoing support to ensure a smooth transition and integration of business processes. A seamless onboarding experience is crucial for minimizing disruption and maximizing the benefits of the partnership from day one.
While pricing is an important consideration, it should not be the sole deciding factor. Focus on the overall value proposition, including the quality of services, the level of support, and the MSP’s alignment with your long-term business goals. Choosing a provider based solely on cost savings might lead to compromises in service quality and effectiveness, potentially costing you more in the long run.
How We Evaluated Managed Service Providers
Our evaluation of managed services providers was based on criteria considered most important to businesses seeking MSP solutions. We scored each provider based on their performance in these key areas:
Pricing (20%)
We analyzed pricing models, including free trials, credits, subscription options, and overall cost-effectiveness. We aimed to identify MSPs that offer transparent and competitive pricing structures, providing value for investment.
Easy Integrations (20%)
Since MSPs are intended to function as integrated extensions of business operations, their ability to seamlessly integrate with existing systems is critical. We assessed the ease of integration, looking for MSPs that minimize disruption and offer smooth transitions.
Product Capabilities (20%)
We evaluated the breadth and depth of each MSP’s service offerings and product capabilities. This criterion assessed how effectively MSPs could enhance business performance and meet diverse IT needs. Customer satisfaction with the results delivered by each MSP was also considered.
Customization (20%)
Recognizing that businesses require tailored solutions, we assessed the MSPs’ capacity to offer customized services. The ability to adapt and tailor offerings to meet unique business challenges and requirements was a significant factor in our evaluation.
Service and Support (20%)
Dedicated service and support are crucial for resolving issues promptly and ensuring continuous operations. We prioritized MSPs offering round-the-clock customer support, fast response times, and expert technical assistance. MSPs that provide customized support packages based on specific business needs received higher scores.
Frequently Asked Questions (FAQs)
How do MSPs work?
Managed services providers operate strategically to enhance business operations by addressing gaps in existing systems or resources. They begin by assessing your current organizational IT environment to identify areas for improvement. Based on this assessment, they offer tailored recommendations and solutions. MSPs typically work remotely, utilizing remote monitoring and management (RMM) tools and cloud environments to deliver services efficiently and proactively.
Why do businesses need MSPs?
Businesses today face a multitude of operational challenges, and maintaining a comprehensive in-house IT department can be costly and complex. Managed services providers offer a viable solution by handling both critical and non-critical IT operations, including maintenance, monitoring, and support.
Partnering with an MSP can significantly benefit businesses by:
- Ensuring Business Continuity: MSPs provide proactive monitoring and maintenance to prevent disruptions and ensure smooth operations.
- Accessing Emerging Technologies: MSPs keep businesses at the forefront of technology by implementing and managing the latest tools and solutions.
- Increasing Productivity: By outsourcing IT management, businesses can focus on core competencies and strategic initiatives, boosting overall productivity.
- Adding New Capabilities: MSPs offer specialized expertise and services that may not be available in-house, expanding the capabilities of the business.
- Reducing Operational and Maintenance Expenses: MSPs often provide services at a predictable cost, which can be more economical than maintaining an in-house IT department.
How do MSPs decide on pricing?
There is no standardized pricing model across all managed services providers. Instead, MSPs typically utilize subscription-based models where pricing is determined by factors such as the number of users, devices, or services required. Common pricing models include:
- Per-Device Pricing: A fixed fee is charged for each device managed by the MSP.
- Per-User Pricing: A fixed fee is charged for each user requiring support and services.
- All-Inclusive Pricing: A comprehensive fixed cost covers infrastructure support and a wide range of management services.
- Tiered Pricing: Services are bundled into tiers, each offered at a fixed price, allowing businesses to choose the tier that best fits their needs and budget.
Bottom Line
Choosing the right managed services provider is a strategic decision that requires careful consideration of both technical and business aspects. Investing time in thorough analysis and evaluation is essential to ensure you select a partner that can drive innovation, enhance efficiency, and provide the flexibility your business needs.
Avoid rushing into decisions based solely on cost or convenience. Instead, dedicate adequate time to clearly define your business needs and meticulously evaluate potential MSPs. This diligent approach will lead you to the ideal partner—one that aligns with your strategic goals and brings seamless integration and synergy to your enterprise system, allowing you to concentrate on your core competencies and achieve sustained revenue growth.
To further explore top providers for enterprise solutions, read our guide on the Top 75 Software as a Service Companies.
