To enhance the security of your First Bank online banking experience, we’ve implemented a robust identity validation process. This ensures that only you can access your account, protecting your financial information. Understanding this process is key to smooth and secure online banking. If you encounter any difficulties, remember that First Bank Customer Service is readily available to assist you.
The process begins with your standard User ID login. After entering your User ID and clicking “Login,” you will proceed to the next step, where you’ll be prompted to enter your Password. This is the initial layer of security.
Following the password entry, for enhanced protection, you will be asked to validate your identity. This is where the Secure Access Code comes into play. This code is delivered to a telephone number registered within your First Bancorp Online Banking system. This two-factor authentication method adds an extra layer of security, ensuring it’s really you trying to access your account.
You have the flexibility to choose how you receive this Secure Access Code. You can opt for a phone call or a text message. Select your preferred delivery method and click “Continue.”
Expect to receive your Secure Access Code almost instantly, typically within a minute. It’s important to note that these Secure Access Codes are temporary, valid for 30 minutes and for a single use only. Treat them like one-time passwords for this specific login attempt. It’s crucial not to confuse these Secure Access Codes with your permanent password.
Should you notice phone numbers that you don’t recognize during this process, it’s vital to contact First Bank customer service immediately at 866-792-4357. They can help you verify your contact information and ensure your account security isn’t compromised.
Finally, after successfully validating your identity with the Secure Access Code, you have the option to register your current computer for future logins.
You’ll be presented with two choices:
- Activate this computer for later use: Choose this option if you are using a personal computer that you regularly use for online banking. This will streamline future logins from this device.
- Give me one-time access only, do not activate this computer: Select this option when accessing online banking from a public computer, such as at a library, or any computer you don’t intend to use regularly for your First Bank account. This maintains security when using shared or unfamiliar devices.
While registering your computer simplifies future access, for security reasons, there might be occasions where even a registered computer will require you to repeat the identity validation process. This is a standard security measure to protect your account from unauthorized access. For any questions or concerns throughout this process, remember First Bank customer service is your dedicated resource for assistance.
