Are you looking to grow your career in a supportive and expanding healthcare environment? Elite DNA Behavioral Health, a leading provider of behavioral and mental health services in Florida, is seeking a full-time Front Desk Receptionist for our Maitland office. If you are passionate about patient care and thrive in a fast-paced, collaborative setting, we encourage you to apply and become part of our mission to help individuals and families live better lives.
Discover a Rewarding Career at Elite DNA Behavioral Health
Elite DNA Behavioral Health stands out as one of Florida’s largest and rapidly growing behavioral health service providers. We are committed to delivering high-quality, accessible care through a comprehensive and coordinated approach. Our innovative care model ensures each patient is matched with the ideal services and providers, setting us apart as pioneers in mental healthcare. From traditional psychotherapy and psychiatry to specialized programs like psychosocial rehabilitation, EMDR, and group therapy, Elite DNA is at the forefront of offering leading-edge therapy services.
While “Elite Dna Therapy Services” is not explicitly listed as a service we offer (based on the provided job description), our commitment to providing elite care in behavioral health is reflected in our comprehensive and advanced therapeutic approaches. We foster a culture of integrity and compassion, ensuring both our patients and employees feel valued and supported. Joining Elite DNA means becoming part of a team that truly makes a difference in the community.
Your Role as Front Desk Receptionist
As a Front Desk Receptionist, you will be the first point of contact for patients and visitors, playing a crucial role in creating a welcoming and efficient environment. Your responsibilities will include:
- Patient Welcoming and Service Explanation: Greeting patients in person and over the phone, explaining our services, payment options, and billing procedures with clarity and kindness.
- Appointment Scheduling and Management: Efficiently scheduling appointments and managing walk-in patients and emergencies according to established protocols.
- Call Handling and Communication: Answering and routing incoming calls to the appropriate staff members, ensuring effective communication within the center.
- Patient Registration and Documentation: Registering patients according to protocol, collecting necessary documentation, and generating required forms. Ensuring all paperwork is accurately completed and compliant.
- Insurance Verification and Payment Processing: Verifying patient insurance coverage, calculating patient charges, and collecting co-pays and deductibles prior to appointments.
- Balance Management and Collections: Informing patients of outstanding balances, collecting payments, and issuing receipts.
- Patient Flow Coordination: Working closely with providers and medical assistants to ensure smooth patient flow and minimize wait times, contributing to a positive patient experience.
- Appointment Reminders and Follow-up: Contacting patients to remind them of appointments and following up with “no-show” patients daily, ensuring optimal scheduling and patient engagement.
- Issue Resolution and Escalation: Communicating patient problems or complaints to the clinic manager or designated personnel for prompt resolution.
To succeed in this role, you will need:
- Strong sensory skills, including visual acuity, good hearing, and manual dexterity.
- The ability to stand and sit for extended periods and move throughout the workday.
- Excellent verbal communication and active listening skills.
- Proficiency in computer usage and Microsoft Office Suite.
- An understanding of community-based organizations and healthcare environments.
- A commitment to promoting and embodying Elite DNA’s mission statement.
Requirements for Success
To thrive as a Front Desk Receptionist at Elite DNA, you should possess:
- A friendly and approachable personality with a genuine desire to assist the public.
- Exceptional kindness and consideration when interacting with patients, even in challenging situations.
- The ability to effectively manage multiple tasks and prioritize responsibilities.
- Adaptability to a fast-paced office environment and the ability to remain calm under pressure.
- Physical capability to lift up to 15 lbs and perform tasks requiring physical movement.
- Strong attention to detail and focus for accurate work.
- Proficiency in operating standard office equipment, including computers, copiers, fax machines, and phones, with a typing speed of at least 35 words per minute.
- Excellent interpersonal skills for effective communication with patients, colleagues, and the public, both in person and remotely.
- Familiarity with medical terminology and triage procedures to effectively relate to patient needs.
- Cultural sensitivity and the ability to interact respectfully with individuals from diverse backgrounds.
- Empathy and the ability to understand and address patient concerns.
- A belief in providing healthcare with dignity and respect for all.
Education and Experience:
- High school diploma or GED equivalent is required.
- Vocational training in a related field may be considered in lieu of a high school diploma.
- One year of medical office experience in a similar setting is preferred.
Benefits of Joining Elite DNA
Elite DNA Behavioral Health offers competitive compensation and a comprehensive benefits package, including:
- Medical, dental, and vision insurance to support your health and well-being.
- Life insurance for financial security.
- Generous Paid Time Off (PTO) starting at 15 days annually, with tenure recognition incentives.
- An additional paid day off to celebrate your birthday.
- Employee Assistance Program (EAP) for confidential support and resources.
- Opportunities for professional growth and advancement within a rapidly expanding organization.
- A positive and supportive team atmosphere that encourages collaboration and empowers you to contribute to quality patient care.
If you are a motivated and compassionate individual seeking a rewarding career in healthcare, we encourage you to apply for the Front Desk Receptionist position at Elite DNA Behavioral Health. Join our team and help us continue to provide exceptional behavioral and mental health services to the Florida community.
Apply Today to Grow With Us!
