Navigating your financial needs is crucial, and knowing how to reach out for support is just as important. At BECU, exceptional member service is a priority. Whether you have questions about your account, need assistance with loans, or want to report fraud, BECU provides multiple channels to ensure you get the help you need. This guide offers a detailed overview of all the ways you can contact Becu Customer Service, ensuring you can connect through your preferred method.
BECU Phone Numbers for Member Support and Services
For immediate assistance, contacting BECU by phone is a direct and efficient way to get your queries resolved. BECU offers dedicated phone lines for various services, ensuring you reach the right department quickly.
Member Support (US and Canada)
For general member support within the United States and Canada, BECU’s dedicated team is available to assist you during business hours.
Business Hours: Monday-Friday, 7 a.m. to 7 p.m. Pacific Time; Saturday, 9 a.m. to 1 p.m. Pacific Time
Phone Numbers:
- Toll-Free: 800-233-2328
- Local: 206-439-5700
Whether you have questions about account balances, transactions, or need general guidance, these numbers connect you to BECU’s knowledgeable member support team.
Reporting Lost or Stolen Cards and Fraudulent Charges
In the event of a lost or stolen card or to report fraudulent charges, BECU provides specific phone lines for both credit and debit cards to ensure swift action and protection of your account.
BECU Credit Card – Report Lost/Stolen or Fraud
Business Hours: Monday-Friday, 7 a.m. to 7 p.m. Pacific Time; Saturday, 9 a.m. to 1 p.m. Pacific Time
Business Hours Phone Number: 800-233-2328
After Hours (including weekends and holidays): Monday-Friday, 7 p.m. to 7 a.m. Pacific Time; Saturday, after 1 p.m. Pacific Time; Sunday all day Pacific Time
After Hours Phone Number: 866-820-2999
Credit Card TTY (24/7 for hearing impaired): 888-918-7323
Contact these numbers immediately if you suspect any unauthorized activity on your BECU credit card.
BECU Debit Card – Report Lost/Stolen or Fraud
Business Hours: Monday-Friday, 7 a.m. to 7 p.m. Pacific Time; Saturday, 9 a.m. to 1 p.m. Pacific Time
Business Hours Phone Number: 800-233-2328
After Hours (including weekends and holidays): Monday-Friday, 7 p.m. to 7 a.m. Pacific Time; Saturday, after 1 p.m. Pacific Time; Sunday all day Pacific Time
After Business Hours Phone Numbers:
- Inside U.S.: 888-241-2510
- Outside U.S. (collect call): 909-941-1398
Protect your debit card by reporting any loss or theft immediately to these dedicated lines.
Loan and Mortgage Support
For members with loan inquiries or mortgage-related questions, BECU provides specialized support centers.
Mortgage Loan Center
For all inquiries related to BECU home loans and mortgage applications, the Mortgage Loan Center is ready to assist you.
Business Hours: Monday-Friday, 7 a.m. to 7 p.m. Pacific Time; Saturday, 9 a.m. to 1 p.m. Pacific Time
Phone Number: 833-777-0633
New Loan Applications and Status Inquiries (Excluding Home Loans)
For questions about new loan applications (excluding home loans) and the status of current applications, contact the following number.
Business Hours: Monday-Friday, 7 a.m. to 7 p.m. Pacific Time; Saturday, 9 a.m. to 1 p.m. Pacific Time
Phone Number: 844-BECULOAN (844-232-8562).
Loan Payment Relief and Collections
(Please refer to the main Member Support number for Loan Payment Relief and Collections inquiries as specific numbers were not provided in the original document. Use the general Member Support number 800-233-2328.)
Business Member Support
BECU also provides dedicated support for its business members, understanding the unique financial needs of businesses.
Business Hours: Monday-Friday, 7 a.m. to 7 p.m. Pacific Time; Saturday, 9 a.m. to 1 p.m. Pacific Time
Phone Number: 800-704-8080
Business members can utilize this line for assistance with business accounts and services.
24/7 Telephone Banking
For banking outside of business hours or for quick transactions, BECU offers 24/7 Telephone Banking.
Phone Number: 800-233-2328
Available to both personal and business members, this service allows you to check balances, transfer funds, pay bills, and more, anytime, anywhere.
Accessibility Assistance
BECU is committed to providing accessible services to all members.
Business Hours: Monday-Friday, 7 a.m. to 7 p.m. Pacific Time; Saturday, 9 a.m. to 1 p.m. Pacific Time
Phone Number: 877-354-7865
Text Telephone TTY: During business hours, dial 711 to use the Telecommunications Relay Service (TRS) and connect to 800-233-2328.
Credit card TTY (24/7): 888-918-7323.
International Calling Instructions
For members calling from outside the US and Canada, BECU provides instructions for toll-free and international calling.
Toll-Free Calling from Outside the US and Canada
- Find the AT&T Direct Access Number for your current country.
- Ensure you have an outside line and dial the Direct Access Number.
- When prompted, enter 800-369-3567.
Countries with International Toll-Free Calling
BECU offers international toll-free calling in numerous countries, including Australia, Austria, Bahrain, Belgium, Denmark, France, Germany, Greece, Hong Kong, Indonesia, Ireland, Israel, Italy, Japan, Korea, Luxembourg, Mexico, Netherlands, New Zealand, Norway, Philippines, Saudi Arabia, Singapore, Spain, Sweden, Switzerland, Taiwan, Thailand, and the U.K. (Specific conditions may apply, such as coin or card deposit for public phones in some countries. Refer to the original document for detailed notes).
Contact BECU via Messenger
For convenient digital communication, BECU offers Messenger service through Online Banking and the BECU mobile app.
Business Hours:
- Monday-Friday, 7 a.m. to 7 p.m. Pacific Time
- Saturday-Sunday, 9 a.m. to 6 p.m. Pacific Time
24/7 Virtual Assistance: Send a message anytime, and BECU’s virtual assistant may be able to address your queries immediately. For more complex issues, you will be connected with a live agent during business hours.
BECU Location Hours & Mailing Addresses
While digital and phone support are readily available, you may need to visit a financial center or send mail.
Financial Center Locations and Hours
Find the nearest BECU locations and ATM details through the BECU Locations finder.
General Lobby Services Hours:
- Monday-Friday, 9 a.m. to 6 p.m. Pacific Time
- Saturday, 9 a.m. to 1 p.m. Pacific Time
Teller/Cash Services (Tukwila and Everett Financial Centers Only):
- Monday-Friday, 9 a.m. to 6 p.m. Pacific Time
- Saturday, 9 a.m. to 1 p.m. Pacific Time
Drive-up Banking (Tukwila and Everett Financial Centers Only):
- Monday-Friday, 8 a.m. to 6 p.m. Pacific Time
Always check the specific hours of your local financial center as they may vary, especially during holidays. You can find information about BECU Holiday Closures online.
Mailing Addresses for Payments and Correspondence
Please use the following mailing addresses for specific purposes:
- Visa Payments:
BECU P.O. Box 84707 Seattle, WA 98124 - Mortgage Payments:
Attn: Central Loan Administration BECU P.O.Box 986 Newark, NJ 07184-0986 - BECU Deposits:
BECU M/S 1085-2 P.O.Box 34044 Seattle, WA 98124 - Other Loan Payments and Correspondence:
BECU P.O.Box 97050 Seattle, WA 98124-9750 - Dealer and Third-party Loan Payoffs:
BECU M/S 1080-2 P.O.Box 97050 Seattle, WA 98124-9750
Ensure you use the correct address to avoid delays in processing your payments or correspondence.
Report Suspicious Emails, Texts, and Phone Calls to BECU
Protecting your financial information is critical. Report any suspicious emails, texts, or phone calls to BECU immediately.
Report to: [email protected]
This email is for monitoring and identifying phishing trends. Do not send confidential information via email. If you have responded to a potential scam, contact BECU immediately via phone, secure message, or visit a location.
BECU proactively monitors accounts for fraud and may contact you to verify transactions. Learn more about how BECU contacts you and what information they will and will not request on the Member Account Security page.
Media Inquiries for BECU
For media-related inquiries, please contact the BECU Newsroom.
Visit: BECU Newsroom
For account-specific questions, use secure Messenger in Online Banking or call 800-233-2328. Never send confidential information via unsecure channels.
Connect with BECU on Social Media
Stay updated with the latest news, discounts, and announcements by following BECU on social media.
Follow @BECU on: (Social media channel links would typically be inserted here)
Social media is a great way to stay informed, but for account-specific service, please use secure channels like phone or Messenger.
Send Suggestions to BECU
BECU values member feedback and encourages suggestions for improvement.
Submit Feedback via: Suggestion Form
You can also provide feedback through Member Consultants at financial centers or via phone.
Frequently Asked Questions about BECU Customer Service
What is the phone number for BECU?
For general member support in the US and Canada, call 800-233-2328 or locally 206-439-5700 during business hours: Monday-Friday, 7 a.m. to 7 p.m. Pacific Time; Saturday, 9 a.m. to 1 p.m. Pacific Time.
How can I talk to a BECU representative?
The most direct ways to speak with a BECU representative are by calling 800-233-2328 or by sending a secure message through Messenger in Online Banking.
How do I call BECU from outside the US?
To call toll-free from outside the US and Canada, find the AT&T Direct Access Number for your country, dial the access number, and when prompted enter 800-369-3567.
This comprehensive guide ensures you have all the necessary information to effectively contact BECU customer service, no matter your needs or location. BECU is committed to providing accessible and responsive support to all its members.
