Navigating your finances should be straightforward, and at Bank of America, we understand the importance of accessible and efficient customer service. Whether you need quick solutions for common banking tasks or require assistance with more specific issues, we’re here to help.
Quick Digital Solutions for Your Banking Needs
For many everyday banking needs, Bank of America offers a suite of convenient digital tools to empower you to manage your accounts with ease, anytime and anywhere. These self-service options are designed to provide rapid solutions at your fingertips.
- Dispute an ATM/Debit Card Transaction: Encountered an error or unauthorized transaction on your ATM or debit card? Initiate a dispute quickly and securely online to resolve the issue promptly.
- Dispute a Credit Card Transaction: If you notice any discrepancies or unauthorized charges on your Bank of America credit card, you can easily dispute the transaction online and begin the resolution process.
- Manage or Cancel Funds Transfers: Need to adjust or stop a pending funds transfer? Our digital platform allows you to manage and cancel transfers efficiently, giving you greater control over your transactions.
- Manage or Cancel Recurring Bill Payments: Take charge of your finances by managing and canceling scheduled recurring bill payments through our online services, ensuring your payment schedule aligns with your needs.
- Request a Credit Line Increase: As your financial needs evolve, you can conveniently request a credit line increase on your eligible Bank of America credit card through our digital portal.
- Initiate a Balance Transfer: Looking to consolidate debt or take advantage of better interest rates? Explore balance transfer options and start the process online to manage your credit more effectively.
- Utilize Zelle® for Fast Money Transfers: Send money quickly and safely to friends, family, and others you trust using Zelle® directly through your Bank of America account – a secure and convenient way to transfer funds.
- Reset Your Password: Locked out of your account? Our password reset tool provides a simple and secure way to regain access to your Bank of America online and mobile banking.
- Update Your Contact Information: Keep your account details current by easily updating your contact information online, ensuring you receive important communications from Bank of America without interruption.
Contact Us: Dedicated Support for Every Need
For issues requiring personalized assistance, Bank of America provides multiple avenues to connect with our customer service team. To ensure we direct you to the most appropriate resources, please select a topic that aligns with your query:
- General Inquiries About Bank of America: For overarching questions about Bank of America, our services, or our commitment to customers, find helpful information and contact options here.
- Account Ownership Changes: Navigate account changes due to life events or other circumstances with guidance and support for seamless transitions.
- ATM Support: Experiencing issues with a Bank of America ATM? Find specific contact information and troubleshooting steps to resolve ATM-related concerns.
- Auto Loan Assistance: For all inquiries related to your Bank of America auto loan, including payments, account management, and more, connect with our dedicated auto loan service team.
- Bank of America Login Issues: Having trouble accessing your online or mobile banking? Get direct support and solutions to resolve login difficulties and regain secure access to your accounts.
- Legal Order Processing: For legal order processing inquiries, including subpoenas and other legal requests, find the appropriate contact information and procedures.
- CD & IRA Account Support: Get specialized assistance for your Certificates of Deposit (CDs) and Individual Retirement Accounts (IRAs), ensuring your investment accounts are managed effectively.
- Checking & Savings Account Support: For all your checking and savings account needs, from balance inquiries to transaction assistance, our customer service team is ready to help.
- Corporate & Institutional Banking: If you are a corporate or institutional client, access dedicated contact information and support tailored to your complex banking needs.
- Credit Card Services: For comprehensive credit card support, including inquiries about rewards, statements, fraud protection, and account management, reach out to our credit card specialists.
- Elder Financial Care: We offer specialized support and resources for elder financial care, providing assistance and guidance on managing finances for seniors and their caregivers.
- Estate Services: Navigating estate services can be complex. Bank of America offers compassionate support and guidance to help you manage financial matters related to estate administration.
- International Travel Support: Planning to use your Bank of America accounts while traveling internationally? Get essential information and support to ensure seamless banking access abroad.
- Investment & Wealth Management: For clients with investment and wealth management needs, connect with Merrill Lynch Wealth Management for expert financial guidance and support.
- Medallion Signature Guarantee: Learn about and access Medallion Signature Guarantee services, ensuring secure and verified signature guarantees for financial document processing.
- Medical & Professional Practice Loans: For healthcare professionals and medical practices, we offer specialized loan services and dedicated support to help manage your financing needs.
- Military Banking Services: Bank of America is committed to serving military personnel and their families. Access specialized banking services and support designed for the unique needs of military members.
- Mobile Banking Support: Get assistance with the Bank of America mobile banking app, troubleshooting issues, and maximizing your mobile banking experience.
- Mortgage & Home Equity Services: For all your mortgage and home equity needs, from loan applications to account servicing, connect with our home financing experts.
- Notary Services: Locate notary services at Bank of America financial centers for convenient document notarization.
- Online Banking & Bill Pay Support: Need help with online banking functionalities or bill payment services? Our digital banking support team is available to assist you.
- Power of Attorney Services: Understand and manage Power of Attorney documentation with guidance and support from Bank of America.
- Privacy & Security Concerns: For any privacy or security-related questions or concerns regarding your Bank of America accounts, reach out to our dedicated security team.
- Small Business Banking Support: Small business owners can access specialized banking services and support tailored to the unique needs of their businesses.
- Student Banking Services: Students can find banking solutions and support designed to help them manage their finances effectively during their education.
Find ATMs & Financial Centers Near You
Need to visit a branch or ATM in person? Utilize our convenient financial center locator to quickly find the nearest Bank of America locations and ATMs, making in-person banking accessible and easy.
Schedule a Personalized Appointment
For in-depth discussions about opening new accounts or addressing complex financial concerns, schedule a personal appointment at your convenience. Make an appointment online to meet with a Bank of America representative at a time that works best for you.
Connect With Us on Social Media
Stay connected with Bank of America and receive customer support through our social media channels.
Reach out to us via private message on our Facebook Page by clicking the “Send Message” button for prompt assistance.
Send a direct message to our verified Twitter account, @BofA_Help, for dedicated support through Twitter.
Our social media representatives are available during the following hours Eastern Time:
- Monday – Friday: 8 a.m. to 9 p.m. ET
- Saturday: 9 a.m. to 6 p.m. ET
- Sunday: 8 a.m. to 5 p.m. ET
When contacting us through social media, please include your name, ZIP code, phone number, and a brief description of your inquiry, along with the best time to reach you. For your security, please do not include sensitive information such as account numbers or Social Security numbers in your social media messages. Always ensure you are communicating with our verified accounts to protect your personal information.
Bank of America is committed to providing you with exceptional customer service through a variety of channels. Whether you prefer digital self-service, direct contact, or social media support, we are here to assist you with your banking needs.
