Associated Bank’s commitment to customer satisfaction is evident in its contact center operations, recognized for excellence by the J.D. Power 2015 Certified Contact Center Program. This prestigious certification highlights Associated Bank’s dedication to providing outstanding customer service experiences through its live phone channel.
Rigorous Certification Process Validates Excellent Service
The J.D. Power certification involves a comprehensive audit of over 100 practices, encompassing various aspects of contact center operations. These include recruiting and training procedures, employee incentives, management roles and responsibilities, and quality assurance measures. Associated Bank’s contact centers in Green Bay and Stevens Point, Wisconsin, successfully passed this rigorous evaluation. Furthermore, random customer surveys conducted by J.D. Power confirmed the high level of customer satisfaction. Key factors contributing to this achievement include:
- Knowledgeable and Courteous Representatives: Associated Bank customer service representatives are known for their courtesy, product knowledge, and genuine concern for customer needs.
- Prompt and Efficient Service: Customers experience minimal wait times when contacting the Associated Bank Customer Service Number and can expect timely resolution of their inquiries.
- User-Friendly Automated System: The automated phone system provides clear information, easy navigation through menu prompts, and understandable instructions.
J.D. Power’s certification process requires contact centers to rank within the top 20% of customer service scores based on industry benchmarks. This ensures that certified organizations consistently deliver exceptional service. The criteria encompass various aspects of the customer experience:
- Representative Performance: Evaluation focuses on courtesy, knowledge, concern for the customer, promptness, and problem resolution.
- Automated System Effectiveness: Clarity of information, ease of navigation, and understanding of phone menu instructions are assessed.
Associated Bank’s Dedication to Customer Service Excellence
Associated Bank President and CEO Philip B. Flynn emphasized the significance of this certification, recognizing the outstanding work of the customer care team. This achievement reflects the company’s organization-wide commitment to providing quality customer experiences, a core value that distinguishes Associated Bank in the marketplace. The pursuit of continuous improvement in customer service ensures exceeding customer expectations and helping them achieve their financial goals. The J.D. Power Certified Contact Center Program, initially launched in 2004, has evolved to encompass live phone, IVR self-service, and web self-service channels. This comprehensive approach reflects the changing landscape of customer service and reinforces the importance of providing exceptional support across multiple platforms.
In conclusion, finding the associated bank customer service number ensures access to award-winning support, demonstrating the bank’s dedication to customer satisfaction. The J.D. Power certification validates their commitment to providing an outstanding customer experience.
