Zoom Video Communications, Inc. recently launched Zoom Phone in India, starting with Pune in the Maharashtra Telecom Circle. This expansion provides businesses with a local Zoom Customer Service Phone Number and access to Zoom’s comprehensive communication platform. This rollout allows multinational corporations (MNCs) and local businesses to leverage Zoom’s unified platform for enhanced communication and collaboration.
Zoom Phone’s India Expansion: Simplifying Communication for Businesses
Zoom Phone offers a cloud-based Private Branch Exchange (PBX) service bundled with local Indian phone numbers. This allows businesses to consolidate their communication needs onto a single platform, streamlining operations and improving efficiency. The service will expand to other major tech hubs in India, including Bangalore, Chennai, Hyderabad, Mumbai, and Delhi. This nationwide rollout follows Zoom India obtaining the necessary Unified License with Access from the Department of Telecommunications (DoT) in April 2023. This license allowed Zoom to establish the required local infrastructure to comply with Indian regulations.
Zoom’s President of Product and Engineering, Velchamy Sankarlingam, emphasized Zoom’s dedication to providing a reliable and compliant service for its Indian customers. He highlighted the global success of Zoom Phone, with five customers boasting over 100,000 seats in Q1 FY251.
Key Features and Benefits of Zoom Phone
Zoom Phone provides a user-friendly interface integrated with Zoom Workplace and features AI Companion for enhanced productivity. Key benefits include:
- Local Telephony Services: Direct inbound and outbound calling capabilities through the Public Switched Telephone Network (PSTN).
- Consolidated Communication: Replaces traditional PBX systems, integrating all communication needs into the Zoom platform.
- AI-Powered Features: Post-call summaries, next steps, voicemail prioritization, and voicemail task extraction using AI Companion.
- Seamless Integration: Connects with various business applications, contact center partners, and hardware providers.
Sameer Raje, General Manager and Head of India & SAARC region at Zoom, expressed enthusiasm for empowering businesses in India with Zoom Phone. He sees this launch as a significant step in Zoom’s commitment to the Indian market.
Industry Recognition and Future Outlook
Industry experts like Krishna Baidya from Frost & Sullivan acknowledge the timely arrival of Zoom Phone, addressing the increasing demand for unified communication solutions in India. Zoom Phone’s scalability, security, and user-friendly interface are highlighted as key differentiators. The service is expected to significantly impact how businesses in India manage their communication and collaboration needs.
For businesses seeking a modern, reliable, and feature-rich communication solution, Zoom Phone provides a compelling option. This expansion signifies Zoom’s ongoing commitment to providing innovative communication solutions globally. To explore Zoom Phone further, visit the official Zoom Phone page for details and to find the appropriate Zoom customer service phone number for your region.
