Xoom Energy provides electricity and natural gas services to residential and business customers across several states. Navigating billing, payments, and account management can sometimes require assistance. This comprehensive guide outlines all the available Xoom Customer Service channels, ensuring you can easily connect with a representative to address your needs.
How to Reach Xoom Customer Service
Xoom Energy offers multiple ways to get in touch with their customer service team:
Phone Support
- General Inquiries: 888-997-8979 (Monday – Friday: 8:00 a.m. – 11:00 p.m. ET; Saturday: 9:00 a.m. – 7:00 p.m. ET) This number serves most customer needs, including billing inquiries, payment arrangements, and general account questions.
- Texas Customers: 833-355-XOOM (9666) (Residential: Monday – Friday: 7:00 a.m. – 10:00 p.m. CT; Saturday: 8:00 a.m. – 6:00 p.m. CT) (Small Business: Monday – Friday: 8:00 a.m. – 5:30 p.m. CT). This dedicated line provides specialized support for Texas residents and businesses.
- Georgia Customers: 855-203-3808 (Monday – Friday: 8:00 a.m. – 11:00 p.m. ET; Saturday: 9:00 a.m. – 7:00 p.m. ET). Georgia customers can use this number for all their service needs, including reconnection requests for disconnected natural gas service.
Live Chat Support
- Online Chat: Available Monday – Friday: 8:30 a.m. – 5:30 p.m. ET. Access the live chat feature on the Xoom Energy website for immediate assistance with simple inquiries. This option is ideal for quick questions and real-time support.
Managing Your Xoom Energy Account Online
Beyond direct customer service contact, Xoom Energy offers online tools for managing your account:
MyXOOM Online Portal
- Account Access: myxoomenergy.com. Log in to your MyXOOM account to view your billing statements, make payments, manage your account settings, and track your energy usage.
- Enrollment Status and Document Upload: /en/enrollment-status and /en/credit-status. Check the status of your enrollment application and upload required documents through these dedicated links.
- Texas Customer Portal: texas.myxoomenergy.com/en/enrollment-status. Texas customers have a dedicated portal for managing their accounts and accessing specific information relevant to their service area.
Xoom Energy Payment Options
Xoom Energy offers flexible payment options to suit your preferences:
Online Payments
- Accepted Methods: Checking account, debit/credit cards (Visa, Mastercard, American Express, Discover), and online payment providers (Venmo, PayPal, PayPal Credit – availability varies by state).
- Access: Pay online through your MyXOOM account or the Texas customer portal.
Payment by Phone
- Accepted Methods: Visa, Mastercard, Discover, American Express, and eCheck. Use the customer service phone numbers listed above to make a payment over the phone.
Pay In Person
- Authorized Payment Locations: Various locations including Barri Financial Group, CheckFreePay, Fidelity Express, ACE Cash Express, and Walmart (availability varies by state). Find a location near you on the Xoom Energy website.
Payment by Mail
- Mailing Addresses: Specific addresses are provided on the Xoom Energy website for each service state (California, Georgia, Texas). Ensure your payment is mailed to the correct address to avoid processing delays.
Auto Bill Pay
- Setup: Enroll in Auto Bill Pay through your MyXOOM account or the Texas customer portal to automate your monthly payments.
Finding Answers to Common Questions
Before contacting customer service, consider exploring Xoom Energy’s online resources:
- How to Read Your Bill: /en/how-to-read-your-bill. This page provides a detailed guide to understanding your monthly energy bill, including charges, usage information, and payment due dates.
By utilizing these resources, you can effectively manage your Xoom Energy account and resolve any questions or concerns you may have. Remember to choose the customer service channel that best suits your needs and urgency.
