The consumer services field is vast and touches almost every aspect of our daily lives. From the moment we wake up and use our smartphones to the entertainment we enjoy in the evening, consumer service companies are the backbone of modern living. This expansive sector encompasses businesses dedicated to directly serving individuals, offering a diverse range of services from essential support to leisure and technological advancements. Understanding What Companies Are In The Consumer Services Field requires exploring its various sub-categories, including customer support, e-commerce, technology, and entertainment.
Instead of simply listing companies within a single category, this article will delve into some of the leading consumer service companies based in California, a hub of innovation and business. We will explore top performers across key categories: customer support, e-commerce, technology, and entertainment, highlighting what makes them stand out in this competitive landscape.
Top Companies in Consumer Services
| Company | Industry | Star Rating | Location |
|---|---|---|---|
| HiredSupport | Customer Service | 4.9/5 | Rancho Cucamonga |
| VoiceNation | Customer Service | 4.7/5 | Los Angeles |
| Million Dollar Baby Co. | E-Commerce | 4.5/5 | Pico Rivera |
| FabFitFun | E-Commerce | 3.1/5 | Los Angeles |
| Meta | Technology | 3.9/5 | Menlo Park |
| Adobe | Technology | 4.3/5 | San Jose |
| Walt Disney | Entertainment | 3.8/5 | Glendale |
| NBCUniversal | Entertainment | 4/5 | Los Angeles |
| Paramount | Entertainment | 3.8/5 | Los Angeles |
| Blizzard | Entertainment | 3.5/5 | Irvine |
Customer Support Companies
In today’s customer-centric world, efficient and effective customer support is paramount. Companies that excel in this area build strong customer relationships and foster loyalty. California is home to several leading customer support providers.
1. HiredSupport (Rancho Cucamonga, California)
HiredSupport has rapidly established itself as a leader in customer support outsourcing since its inception in 2016. Specializing in providing omni-channel support solutions, HiredSupport caters to both startups and large enterprises, ensuring seamless customer experiences across various communication channels. Their approach focuses on resolving customer issues efficiently and effectively, aiming to leave every customer satisfied.
With expertise in a wide array of technologies, including popular platforms like Freshdesk and Zendesk, HiredSupport tailors its services to meet the specific needs of each client. The company’s commitment to quality service is reflected in its impressive 4.9-star rating on Clutch, positioning it as a top-ranked customer outsourcing agency on the platform. This high rating underscores their dedication to providing exceptional customer service solutions within the consumer services field.
What Sets HiredSupport Apart?
HiredSupport distinguishes itself by offering a 7-day free trial, allowing potential clients to experience their services firsthand before making a commitment. This risk-free trial period demonstrates their confidence in their service quality and commitment to client satisfaction. Furthermore, their competitive hourly rates, starting from just $7 per agent, make high-quality customer support accessible to businesses of all sizes, providing significant cost savings without compromising service excellence. This combination of quality, affordability, and transparency positions HiredSupport as a valuable partner in the consumer services landscape.
2. VoiceNation (Los Angeles, California)
VoiceNation has built a robust reputation in the customer support industry over more than a decade. Serving a diverse clientele across sectors like legal, automotive, and more, VoiceNation provides comprehensive answering services and call center solutions. Their long-standing presence in the market demonstrates their reliability and adaptability to evolving customer service needs.
Clients consistently commend VoiceNation for their dependable service, as reflected in their 4.7-star rating on Trustpilot. This strong customer trust is a testament to their consistent performance and dedication to client satisfaction. While VoiceNation offers a wide range of features and robust service, their pricing structure is notably higher compared to some competitors, with plans ranging from $70/month to $1203/month depending on features and usage volume.
What Sets VoiceNation Apart?
VoiceNation prioritizes diversity and inclusion in its customer interactions. By offering bilingual support in both English and Spanish, they ensure that a broader customer base can be effectively served and understood. This commitment to linguistic diversity enhances customer accessibility and demonstrates a customer-centric approach that values inclusivity, making them a standout provider in the consumer services sector.
3. AMBS (Los Angeles, California)
AMBS Call Center – Long-standing Customer Service Company
AMBS, a family-owned company, boasts nearly a century of experience in the consumer services field, tracing its origins back to 1932. This longevity speaks volumes about their ability to adapt and consistently meet the needs of businesses across various industries. AMBS offers a comprehensive suite of services, from basic telephone answering to advanced call center solutions, catering to businesses of all sizes and types. Despite their long history, AMBS holds a 3.1-star rating on Glassdoor.
With decades of experience, AMBS has developed expertise in serving specialized sectors such as legal and healthcare, understanding the unique requirements of these industries. Their pricing model ranges from $295/month for 250 minutes to $2,675/month for 2500 minutes, with options for customized plans to suit specific business needs.
What Sets AMBS Apart?
AMBS’s commitment to quality and reliability is underscored by their ATSI Award of Excellence and HIPAA Compliance certification, demonstrating their adherence to industry standards and best practices, particularly important for healthcare clients. Furthermore, their A+ rating from the Better Business Bureau (BBB) enhances their credibility and trustworthiness, assuring clients of their commitment to ethical business practices and customer satisfaction. These accolades build confidence in AMBS as a dependable and reputable partner within the consumer services field.
4. Signius Communications (Los Angeles, California)
Signius Communications has been a prominent player in the customer support industry for almost two decades, providing tailored solutions to both small businesses and large enterprises. They focus on delivering customized services designed to help clients achieve their specific organizational goals. As a Fortune 500 company, Signius Communications offers a wide range of services, including disaster backup and live chat support, ensuring business continuity and immediate customer assistance. The company has a 3.2-star rating on Glassdoor.
Signius Communications offers flexible pricing plans, starting from $45/month to $280/month for plans that include 255 minutes, catering to different usage needs and budgets.
What Sets Signius Communications Apart?
Signius Communications offers free consultations to prospective clients, a valuable service that allows businesses to explore their needs and understand how Signius’s solutions can contribute to their growth. This consultative approach helps build strong client relationships from the outset, ensuring that services are well-aligned with client objectives. By providing expert guidance upfront, Signius Communications demonstrates a commitment to client success and positions itself as a collaborative partner in the consumer services arena.
5. TeleDirect (Sacramento, California)
TeleDirect Call Center – Experienced Support Solutions
With nearly 40 years of experience in the customer support industry, TeleDirect has served a wide range of sectors, including insurance and finance. They are known for providing cost-effective customer service solutions delivered by professional agents available around the clock, ensuring consistent support coverage. TeleDirect maintains a 3.9-star rating on Glassdoor.
TeleDirect’s pricing structure is unique; instead of monthly contracts, they offer flexible prepaid minute blocks, allowing businesses to manage their customer support costs effectively. To obtain specific pricing details, interested businesses need to complete a contact form to discuss their requirements with a TeleDirect agent.
What Sets TeleDirect Apart?
TeleDirect’s flexible, no-contract service model is a significant differentiator. By offering prepaid minute blocks, they provide businesses with greater control over their customer support expenses and avoid the commitment of monthly contracts. This approach is particularly beneficial for businesses with fluctuating support needs, offering scalability and cost-efficiency within the consumer services sector.
E-Commerce Companies
E-commerce has revolutionized the way consumers shop, and the companies in this sector are at the forefront of innovation, constantly adapting to changing consumer behaviors and technological advancements. California is a major hub for e-commerce businesses, hosting a diverse range of companies from online retailers to subscription box services.
1. Million Dollar Baby Co. (Pico Rivera, California)
Million Dollar Baby Co. has been a significant player in the children’s furniture industry for almost 20 years. Over this time, they have expanded to encompass eight distinct brands and employ over 100 individuals. Their growth reflects their success in understanding and meeting the needs of families seeking quality and stylish furniture for children.
Beyond business success, Million Dollar Baby Co. is committed to social responsibility, actively donating to causes supporting underprivileged children and those battling serious illnesses. Their brand portfolio includes lines like Monogram, catering to high-end clientele, demonstrating their ability to serve diverse market segments. Million Dollar Baby Co. holds a 4.5-star rating on Glassdoor.
What Sets Million Dollar Baby Co. Apart?
Million Dollar Baby Co. is notable for its strong commitment to diversity, equity, and inclusion (DEI) initiatives. They actively support disadvantaged individuals and communities, providing opportunities for workplace advancement. Their DEI efforts span across hiring practices, learning and development programs, and community engagement, showcasing a holistic approach to social responsibility within the consumer services field.
2. FabFitFun (Los Angeles, California)
FabFitFun Subscription Box – E-commerce in Consumer Services
Founded in 2010, FabFitFun has become a well-known lifestyle membership and e-commerce company, primarily serving customers in the USA. They are best recognized for their customizable subscription boxes, delivering curated selections of products across beauty, fashion, fitness, wellness, home, and tech categories each season. FabFitFun has a 3.1-star rating on Glassdoor.
FabFitFun offers two membership tiers: annual and seasonal. The annual membership is priced at $219.99, while the seasonal membership is $69.99, providing options for different levels of commitment and value.
What Sets FabFitFun Apart?
FabFitFun memberships offer a range of exclusive perks, enhancing the value proposition beyond just the subscription box. These benefits include access to FabFitFun TV, a community forum, daily lifestyle content, and discounts of up to 70%. This comprehensive membership experience creates a loyal customer base and differentiates FabFitFun in the competitive subscription box market within the consumer services sector.
3. Birdy Grey (Los Angeles, California)
Birdy Grey Bridesmaid Dresses – Direct-to-Consumer E-commerce
Birdy Grey is a direct-to-consumer e-commerce brand specializing in affordable wedding attire, primarily for bridesmaids and groomsmen. Established in 2017, Birdy Grey focuses on providing stylish dresses under $100, making fashionable wedding wear accessible to a wider audience. Birdy Grey has a 3.4-star rating on Glassdoor.
Their focus on affordability and style has quickly made them a popular choice for wedding parties looking for coordinated and budget-friendly attire.
What Sets Birdy Grey Apart?
Birdy Grey emphasizes customer convenience and support. They provide detailed instructions and video tutorials on their website to guide customers in accurately measuring dress sizes, ensuring a better fit when ordering online. Additionally, they offer free mood boards, allowing bridesmaids to visualize and customize dress styles according to the wedding theme, enhancing the planning process and customer satisfaction in the consumer services field.
4. Route (Santa Monica, California)
Route is an e-commerce platform designed to enhance the post-purchase experience for both consumers and brands. Based in California, Route focuses on simplifying package tracking and improving communication between customers and retailers. Their platform enables consumers to easily monitor their purchases without needing to contact brands directly, streamlining the tracking process. Route has a 3.3-star rating on Glassdoor.
Route aims to improve brand acquisition by elevating the post-purchase experience and also provides package protection against damage or loss during shipping, adding an extra layer of security for consumers.
What Sets Route Apart?
Route is committed to environmental conservation. For every order placed through their platform, Route invests in reforestation and other environmental projects. This initiative allows consumers to contribute to sustainability efforts while shopping online. Customers can even track the impact of their orders, viewing statistics on tree planting and carbon reduction, adding a unique and socially responsible dimension to their e-commerce experience within the consumer services sector.
5. The Black Tux (Los Angeles, California)
The Black Tux – Online Suit and Tuxedo Rental
The Black Tux was founded in 2013 to address the frustrations often associated with traditional tuxedo and suit rentals. The founders, inspired by a personal rental experience gone wrong, set out to create a better alternative. The Black Tux has a 3.9-star rating on Glassdoor.
The brand specializes in modern, well-fitting suits and tuxedos available for online ordering, eliminating the need for in-person tailor visits. Their online platform simplifies the rental process, allowing customers to specify their needs and event dates easily.
What Sets The Black Tux Apart?
The Black Tux offers a unique home try-on service. Customers unsure about sizing or style can request a suit to be sent to their home for a three-day trial, completely free of charge. This service allows customers to assess the fit and style in person before committing to a rental, significantly reducing the risk of online clothing rental and enhancing customer confidence and satisfaction in the consumer services field.
Technology Companies
Technology companies are pivotal in shaping the consumer services field, driving innovation and transforming how services are delivered and consumed. California’s Silicon Valley is globally recognized as a leading hub for technology innovation, and many of the world’s most influential tech companies are based here.
1. Meta (Menlo Park, California)
Meta, formerly known as Facebook, is a technology giant headquartered in California and a dominant force in social media. Owning platforms like WhatsApp, Instagram, and Facebook, Meta’s core mission is connecting people globally. Their platforms facilitate communication, social interaction, and information sharing on an unprecedented scale. Meta has a 3.9-star rating on Glassdoor.
Beyond social networking, Meta provides powerful advertising platforms for businesses to reach and engage with customers, creating diverse revenue streams for companies worldwide.
What Sets Meta Apart?
Meta is pioneering the development of the Metaverse, a virtual 3D space where users can interact with each other and businesses in immersive digital environments. This ambitious project leverages virtual reality (VR), augmented reality (AR), and mixed reality (MR) technologies to create new forms of social and commercial engagement. The Metaverse represents a significant evolution in how consumers may interact with technology and services in the future, positioning Meta at the cutting edge of innovation within the consumer services field.
2. Adobe (San Jose, California)
Adobe Creative Cloud – Digital Media and Marketing Solutions
Adobe, headquartered in California, has been a leader in digital media and marketing solutions since 1982. Their software products, including Photoshop, Illustrator, and Acrobat, are industry standards used by creative professionals and businesses of all sizes worldwide. Adobe has a 4.3-star rating on Glassdoor.
Adobe’s tools are essential for content creation, digital marketing, and document management, playing a crucial role in enabling businesses to communicate effectively and creatively with their audiences.
What Sets Adobe Apart?
Adobe’s Creative Cloud platform is a cloud-based ecosystem that fosters seamless collaboration and innovation for creative professionals globally. This platform provides access to a suite of industry-leading creative applications and facilitates collaboration on projects in real-time. Beyond creative tools, Adobe also offers marketing and analytics solutions, empowering businesses to deliver engaging and data-driven customer experiences, making them a comprehensive provider in the consumer services technology space.
3. HP (Palo Alto, California)
HP, founded in 2015, continues the legacy of Hewlett-Packard as a leading manufacturer of innovative hardware and software solutions. Based in Palo Alto, California, HP produces a wide range of products, including laptops, desktops, printers, and accessories, catering to both individual consumers and businesses. HP has a 4.1-star rating on Glassdoor.
HP’s products are designed to enhance productivity, connectivity, and digital experiences for users across diverse applications.
What Sets HP Apart?
HP is recognized for its versatility and innovation in technology offerings. They consistently explore emerging trends and adapt to evolving consumer needs, delivering reliable and cutting-edge tech solutions. HP’s commitment to innovation has revolutionized various aspects of the technology industry, simplifying and enhancing digital life for both individuals and enterprises, reinforcing their position in the consumer services field.
4. Cisco (Irvine, California)
Cisco Networking Solutions – Connecting People and Devices Securely
Cisco, established in 1984, has been a pivotal company in networking and connectivity for over 40 years. Based in Irvine, California, Cisco’s mission is to securely connect people and devices, enabling seamless communication and data transfer. Cisco has a 4.3-star rating on Glassdoor.
Cisco’s product portfolio includes routers, switches, cybersecurity solutions, and more, forming the backbone of modern internet infrastructure and enterprise networks globally. Their technologies empower businesses worldwide to build robust and efficient network infrastructures.
What Sets Cisco Apart?
Cisco is distinguished by its commitment to employee well-being and development. They offer competitive salaries and benefits packages, fostering a positive and supportive work environment. This focus on employee satisfaction not only attracts top talent but also contributes to a stable and innovative workforce, driving Cisco’s continued success and leadership in the consumer services technology sector.
5. Intuit (Mountain View, California)
Intuit, founded in 1983 by Scott Cook and Tom Proulx, is a technology company specializing in financial software and services. Based in Mountain View, California, Intuit aims to simplify financial management for individuals and businesses. Intuit has a 4.4-star rating on Glassdoor.
Their flagship products, QuickBooks and TurboTax, are widely used for accounting, tax preparation, and financial planning, streamlining complex financial processes for millions of users.
What Sets Intuit Apart?
Intuit excels in efficient data management and leveraging technology to provide impactful solutions. They utilize data and technology to develop innovative financial tools that address real-world challenges for consumers and businesses. Intuit’s focus on data-driven solutions and user-centric design aims to have a lasting positive impact on their customers’ financial lives, solidifying their role in the consumer services field.
Entertainment Companies
Entertainment companies play a vital role in the consumer services field by providing leisure, recreation, and cultural experiences. California, particularly Hollywood, is the global epicenter of the entertainment industry, home to some of the world’s most iconic and influential entertainment companies.
1. The Walt Disney Company (Glendale, California)
Walt Disney Company – Global Entertainment and Media Conglomerate
The Walt Disney Company, established in California in 1923, is a global entertainment and media conglomerate with a history spanning nearly a century. Starting with iconic characters like Mickey Mouse, Disney has grown into a multi-billion dollar empire encompassing film and television production, theme parks and resorts, and a vast range of consumer products. The Walt Disney Company has a 3.8-star rating on Glassdoor.
Disney’s offerings provide entertainment experiences for audiences of all ages worldwide, from animated classics to blockbuster movies and immersive theme park adventures.
What Sets Walt Disney Company Apart?
The Walt Disney Company is the world’s largest media conglomerate, renowned for its iconic characters, enchanting storytelling, and immersive experiences. Disney’s success is rooted in its ability to consistently captivate audiences through well-crafted marketing strategies and a deep understanding of consumer preferences. Their brand has become synonymous with quality entertainment and family-friendly experiences, setting a benchmark in the consumer services entertainment sector.
2. NBCUniversal (Los Angeles, California)
NBCUniversal, established in 2004, is a major broadcast media company employing over 10,000 individuals. Based in Los Angeles, NBCUniversal serves diverse audiences through a wide range of media and entertainment platforms. NBCUniversal has a 4-star rating on Glassdoor.
NBCUniversal’s portfolio includes numerous cable networks like Syfy, USA Network, and Bravo, the Universal Pictures film production company, digital media services, and theme park attractions.
What Sets NBCUniversal Apart?
NBCUniversal’s diversified portfolio across various media and entertainment sectors is a key differentiator. As the parent company of numerous cable networks, a major film studio, and theme parks, NBCUniversal offers a broad spectrum of entertainment experiences. This diversification allows them to reach a wide range of audiences and adapt to evolving consumer entertainment preferences within the consumer services landscape.
3. Warner Bros. (Burbank, California)
Warner Bros. Entertainment – Global Leader in Entertainment
Warner Bros. is a global leader in entertainment, encompassing film, television, and related businesses across current and emerging media platforms. Based in Burbank, California, Warner Bros. has played a significant role in shaping Hollywood and global entertainment trends. Warner Bros. has a 3.9-star rating on Glassdoor.
Warner Bros. is known for producing iconic films and television series and has a vast library of content that is among the most valuable in the world.
What Sets Warner Bros. Apart?
Warner Bros. boasts an extensive and prestigious content library, one of the largest and most valuable globally. This library includes over 145,000 hours of programming, featuring 12,500 feature films and 2,400 television programs comprising over 150,000 individual episodes. This vast content repository provides Warner Bros. with a significant competitive advantage and a rich source of entertainment for consumers across platforms in the consumer services sector.
4. Paramount (Los Angeles, California)
Paramount is a major entertainment company delivering premium content to audiences worldwide across multiple platforms. Based in Los Angeles, Paramount connects with diverse demographics through its studios, networks, streaming services, live events, and merchandise. Paramount has a 3.8-star rating on Glassdoor.
Paramount’s diverse operations allow them to engage with consumers through various touchpoints, offering a wide range of entertainment options.
What Sets Paramount Apart?
Paramount’s integrated approach to content creation and distribution across multiple platforms is a key strength. Paramount Studios creates content for diverse audiences and genres, while their networks and streaming services build deep connections with viewers globally. Their strategy to scale across free, broad pay, and premium streaming models demonstrates adaptability and a focus on reaching audiences wherever they consume entertainment, solidifying their position in the consumer services field.
5. Blizzard Entertainment (Irvine, California)
Blizzard Entertainment – Pioneer in Video Game Development
Blizzard Entertainment, founded in 1991, is a pioneer in video game development. Based in Irvine, California, Blizzard focuses on creating high-quality, immersive gaming experiences. Blizzard Entertainment has a 3.5-star rating on Glassdoor.
Blizzard’s core value centers on maximizing customer experience and building community through entertainment, fostering a strong sense of player engagement and loyalty.
What Sets Blizzard Entertainment Apart?
Blizzard Entertainment is a pioneer in the video game industry, recognized for developing critically acclaimed and highly popular games. Their portfolio includes franchises like World of Warcraft, Overwatch, Hearthstone, StarCraft, and Diablo, which have shaped the gaming landscape and built massive global communities. Blizzard’s legacy of innovation and commitment to quality gaming experiences distinguishes them within the consumer services entertainment sector.
Conclusion
California stands as a vibrant hub for consumer services companies, showcasing leadership across technology, customer support, e-commerce, and entertainment industries. These companies exemplify the dynamism and innovation within the consumer services field, constantly evolving to meet consumer needs and expectations.
For entrepreneurs and businesses operating in California’s competitive landscape, considering strategic partnerships can be a key advantage. Outsourcing certain functions, such as customer support, can lead to significant cost reductions and improved efficiency. Companies like HiredSupport offer specialized services that allow businesses to focus on their core competencies while ensuring excellent customer service. Regardless of the specific industry within consumer services, strategic outsourcing can be a valuable tool for enhancing business performance and achieving sustainable growth.
