Do you need to get in touch with Wellcare? Whether you have a question, a comment, or a suggestion, Wellcare provides multiple avenues for you to connect. Finding the right Wellcare Customer Service Phone Number is crucial for efficient support. This guide provides you with all the necessary contact details to reach Wellcare, ensuring your queries are addressed promptly and effectively.
Phone Numbers for Wellcare Members
Wellcare understands that members may have diverse needs depending on their plan type. To streamline your support experience, they have dedicated phone lines for different member categories.
Medicare Plan Members
For Medicare Plan members, Wellcare offers specialized lines to cater to your health and plan-related inquiries.
Nurse Advice Line: For immediate health concerns, the Nurse Advice Line is available 24/7. Call 1-800-581-9952 (TTY 711) anytime, day or night, seven days a week to speak with a registered nurse.
Wellcare Medicare Plans:
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Current Members: If you are currently enrolled in a Wellcare Medicare plan and have questions about your coverage or benefits, call 1-833-444-9088 (TTY 711). Operating hours vary seasonally:
- October 1 – March 31: Monday–Sunday, 8 a.m. to 8 p.m.
- April 1 – September 30: Monday–Friday, 8 a.m. to 8 p.m.
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Prospective Members: If you are considering joining Wellcare Medicare Plans and have pre-enrollment questions, please call 1-866-527-0056 (TTY 711) Monday – Sunday, 8 a.m. to 8 p.m. to learn more about plan options.
Wellcare Medicare Duals Special Needs Plans:
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Current Members: For members enrolled in Wellcare Medicare Duals Special Needs Plans needing assistance with their plan, the dedicated number is 1-833-444-9089 (TTY 711). Operating hours are:
- October 1 – March 31: Monday–Sunday, 8 a.m. to 8 p.m.
- April 1 – September 30: Monday–Friday, 8 a.m. to 8 p.m.
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Prospective Members: For those interested in Wellcare Medicare Duals Special Needs Plans, the contact number for enrollment inquiries is the same as for other prospective Medicare members: 1-866-527-0056 (TTY 711) Monday – Sunday, 8 a.m. to 8 p.m.
Prescription Drug Plan (PDP) Members
Wellcare also provides specific contact numbers for members of their Prescription Drug Plans.
Wellcare Classic, Value Script and Medicare Rx Value Plus:
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Current Members: For current members of Wellcare Classic, Value Script, and Medicare Rx Value Plus plans, please call 1-888-550-5252 (TTY 711). Operating hours are:
- October 1 – March 31: Monday – Sunday, 8 a.m. to 8 p.m.
- April 1 – September 30: Monday – Friday, 8 a.m. to 8 p.m.
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Prospective Members: Individuals interested in enrolling in Wellcare Prescription Drug Plans can call 1-888-293-5151 (TTY 711) Monday – Sunday, 8 a.m. to 8 p.m. for more information.
Contact Information for Providers
Wellcare values its partnerships with healthcare providers. Dedicated phone lines are available for provider-specific inquiries.
Medicare Providers
Medicare Providers can reach Wellcare at 1-855-538-0454 for assistance with Medicare-related matters.
Medicare PDP Providers
For inquiries related to Medicare Prescription Drug Plans, Medicare PDP Providers should call 1-888-550-5252.
Mailing Addresses for Written Correspondence
While phone communication is often the quickest method, Wellcare also accepts written correspondence through mail.
General Mailing Address
For general inquiries and correspondence, please use the following address:
Wellcare Health Plans
P.O. Box 31370
Tampa, FL 33631
Legal Matters
For legal matters requiring formal notification, please direct your correspondence to the Legal Department at:
ATTN: Legal Department
Centene Plaza
7700 Forsyth Boulevard
St. Louis, MO 63105
Lien and Subrogation Requests
For lien and subrogation requests, please send your documents to:
The Rawlings Company
Post Office Box 2000
La Grange, KY 40031
Broker Support Contact Information
For brokers partnering with Wellcare, dedicated support channels are available.
Broker Support Call Center
Brokers requiring support can contact the Broker Support Call Center at 866-822-1339 Monday – Friday, 8 a.m. to 8 p.m.
Broker Self-Service Portal
For online support and to submit support tickets, brokers can utilize the Centene Workbench portal through the Single Sign-On broker portal.
Wellcare is committed to providing excellent customer service and ensuring all stakeholders have easy access to support. Use this guide to find the correct Wellcare customer service phone number or other contact method for your specific needs.
