Navigating vacation rentals should be an exciting experience, from booking your dream getaway to checking in smoothly. However, sometimes questions or issues arise, and knowing how to access reliable customer service is essential. If you’re a Vrbo user, understanding how to effectively reach Vrbo Customer Service and connect with your host can significantly enhance your travel experience.
One of the first steps when you need assistance is to attempt to connect directly with your host. Vrbo encourages hosts to respond to guest messages within 24 hours, ensuring timely communication. To locate your host’s contact information, simply log into My Trips on the Vrbo platform and select your upcoming reservation. Here, you should find the necessary details to get in touch with them directly.
For urgent matters requiring immediate attention, and if your host is unresponsive via email, consider calling them directly, especially if they have provided a phone number. If your initial call isn’t answered, leaving a voicemail and trying again shortly after is a practical approach. Direct communication with your host can often resolve many immediate concerns efficiently.
However, if you are unable to reach your host, particularly when your check-in time is less than 24 hours away and you’re facing issues, it’s time to contact Vrbo customer service directly. Vrbo offers a dedicated customer support team to assist in these situations and will attempt to contact the host on your behalf to resolve any problems.
For direct access to Vrbo customer service, phone support is available in multiple languages and regions. The table below provides a comprehensive list of phone numbers, languages supported, and hours of operation for various Vrbo sites globally. Whether you’re in the US, Europe, or Asia Pacific, you can find the appropriate contact details to get the help you need.
| Site and Language | Phone Number | Hours |
|---|---|---|
| Vrbo US (English) | 877-202-4291 Outside the US: 1-512-782-0805 | 24/7 |
| Vrbo US (Spanish) | ||
| Vrbo US (French) | 1-503-821-4261 | |
| Vrbo Mexico (Spanish) | 52-8005630687 | |
| Vrbo UK (English) | +44 800 032 5622 | |
| Vrbo Sweden (English) | +46 (0) 201 604 695 | |
| Vrbo Denmark (Danish) Vrbo Norway (Norwegian) | +45 (0) 89 88 27 95 | |
| Vrbo Spain (Spanish) | Within Spain: 900 031 108 Outside Spain: +34 911 238 309 | |
| Abritel (French) | +33 04 13 68 02 88 | |
| FeWo (German) | Select Contact Us to get help from our Customer Support team. | |
| Vrbo Austria (German) | ||
| Vrbo Italy (Italian) | Within Italy: 800 793 675 Outside Italy: +39 06 80 33 52 07 | |
| Vrbo Portugal (Portuguese) | Within Portugal: 800210539 Outside Portugal: +351 308 801 569 | |
| Vrbo Brazil (Portuguese) | Within Brazil: 0800 030 0331 Outside Brazil: +55 11 4700 2359 | 24/7 Note: Between the hours of 00:00-10:00 (CET) service is provided in English |
| Vrbo Netherlands (Dutch)* | +31 (0) 20 26 29 300 | 9am-6pm (CET), Mon-Fri |
| Vrbo Greece (Greek)* | +30 800 44149866 | October – March 11am-8pm (CET), Mon-Fri April – September 12pm-9pm (CET), M-F |
| Vrbo Australia (English)** | Within Australia: 1800 662 594 Outside Australia: +61 291 654 531 | 24/7 |
| Vrbo New Zealand (English)** | Within New Zealand: 0800 005 604 Outside New Zealand: +64 9801 1377 | |
| Vrbo Singapore (English)** | – Singapore: +65 66227363 – Malaysia: +60 377249656 – Hong Kong: +852 58082655 – Indonesia: + 62 212 789 9745 – Thailand: +66 27873011 – Philippines: 1800 87989968 – Taiwan: +886 255924054 – South Korea: +82 234833305 | |
| Vrbo Japan (Japanese)** | +81 345789669 | 9am-6pm (JST), Mon-Fri |
- If you need to reach Vrbo Netherlands (Dutch) or Vrbo Greece (Greek) after hours, please call Vrbo UK (English) instead.**If you need to reach Vrbo Japan (Japanese) after hours, refer to Trouble checking in to a property after hours.
In conclusion, for any assistance needed during your Vrbo vacation rental experience, remember that direct host communication is often the quickest first step. However, for unresolved urgent issues, Vrbo customer service is readily available via phone, offering support in multiple languages across different global regions, ensuring you have the help you need, when you need it.
