Managing your Utility Services payments has never been easier. Embrace the convenience of paperless billing and online payments to simplify your monthly routines. With our secure, personalized online payment portal, you gain full control over your utility service account, enabling you to:
- Configure Payment Methods: Easily set up and manage your preferred payment options for hassle-free transactions.
- Access Digital Statements: View and download your statements electronically, reducing paper clutter and keeping your records organized.
- Automate Payments with Autopay: Enroll in Autopay to ensure timely payments every month, directly from your chosen payment method.
- Receive Paperless Billing Notifications: Opt-in for email or text alerts to stay informed about your billing cycle and due dates, eliminating paper notices.
- Pay via Text with Text-to-Pay: Sign up for Text-to-Pay for a quick and convenient way to manage and pay your utility bills directly from your mobile device.
Get Started with Online Payments or Make a Quick Payment
Ready to simplify your utility services management? Take just a few moments to register and set up your personalized payment portal using these straightforward instructions (PDF, 4MB). Alternatively, if you’re already registered, you can directly log in to Pay Now to manage your account. For Spanish language instructions, please click here (PDF, 4MB).
Once logged into your secure payment portal, you can easily enroll in paperless billing and further streamline your utility services experience.
Make a One-Time Utility Payment
For those who prefer to pay without registration, our one-time payment option offers a fast and efficient solution. No account creation is necessary. For step-by-step instructions in English, please refer to this guide here (PDF, 3MB). Spanish instructions are available here (PDF, 2MB).
Explore Other Convenient Utility Payment Options
While online payments offer unparalleled convenience for managing your utility services, we understand that different customers have different preferences. We provide a range of alternative payment methods to suit your needs.
Pay Your Utility Bill by Phone
For 24/7 payment accessibility, our phone payment system is readily available. We accept payments from major networks including Mastercard, Visa, Discover, and electronic checks.
Simply dial our Interactive Voice Response (IVR) system at (520) 791-3242 to pay your utility bill over the phone. Please note that customers with overdue accounts or disrupted water services using phone payment should contact Customer Service to confirm payment processing and service restoration.
Pay Your Utility Bill by Mail
If you prefer traditional mail payments, you can easily send your payment using the pre-addressed envelope included with your utility bill. If using your own envelope, please ensure it is addressed to:
City of Tucson
P.O. Box 51040
Los Angeles, CA, 90051-5340
Pay Your Utility Bill In Person
For customers who prefer in-person utility payments, we offer several accessible locations.
Secure Dropbox Payments
Dropboxes are conveniently located at multiple service centers, allowing you to drop off your utility payments at any time, 24/7.
Pay with a Cashier During Business Hours
Cashier services are available at select locations from Monday to Friday, 8:30 a.m. to 4:30 p.m. Cashiers can process payments via Visa, Mastercard, Discover, checks, money orders, or cash.
Utilize Third-Party Vendor Locations
For added convenience, you can pay your utility bills at participating third-party vendors such as Walmart and Western Union. Please be aware that payments made through third-party vendors may take 7-10 business days to be processed. This method is not recommended for accounts that are delinquent or have had their water service interrupted.
Please note that a $28 fee will be applied for any returned checks to cover processing costs.
Dropbox and Cashier Payment Locations
Planning and Development Services Center (Downtown)
201 N. Stone Avenue.
Cashier Services Only
Patrick K. Hardesty Midtown Multi-Service Center (Midtown)
1100 S. Alvernon Way
Dropbox and Cashier Services
Thomas O. Price Service Center (Southside)
4004 S. Park Avenue.
Dropbox and Cashier Services
Ward 2 Office (Eastside)
7820 E. Broadway Boulevard
Dropbox Only
Understanding Your Utility Services Bill
To help you better understand your utility services bill, we offer comprehensive resources covering various aspects, including financial assistance programs, detailed breakdowns of water rates, and guides to reading your bill and meter effectively.
Your Water Bill
IMPORTANT REMINDER: Tucson Water, as part of your utility services, will never contact customers demanding immediate payment or solicit payments over the phone. For any questions or to make a secure payment, please use the official payment methods detailed on this page.
