Navigating the U.S. immigration system can be complex, and sometimes you need to speak with someone directly to get your questions answered. The USCIS Contact Center is available to provide assistance. Understanding how to reach them and what services they offer is crucial for a smooth immigration process. This guide will provide you with all the essential information about the Uscis Customer Service Number and other contact methods.
For quick case status updates, the USCIS provides an online case status webpage. This tool offers the same information you would receive from a customer service representative and is available 24/7 on any device. You can access it here: case status web page.
However, if your inquiry is more complex or requires direct interaction, the USCIS Contact Center is available to help.
Contacting the USCIS Customer Service Number
If you are within the United States or a U.S. territory and need to speak to a USCIS representative, you can call the USCIS Contact Center.
USCIS Customer Service Number: 800-375-5283
- Hours of Operation: Monday through Friday, 8 a.m. to 8 p.m. Eastern Time, excluding federal holidays.
- Live Assistance: Representatives are available to answer live calls and chats during operating hours.
- Callback Service: If your issue requires escalation, the Contact Center may call you back between 7 a.m. and 8 p.m., Monday through Saturday.
For those with hearing, speech, or cognitive disabilities, or limited English proficiency, USCIS provides accommodations and language support services to ensure equal access to services. You can find more information about these services on the USCIS website.
Alternative Contact Methods and Online Resources
While the USCIS customer service number is a primary point of contact, USCIS offers various online tools and alternative contact methods to address specific needs.
Online Account and Technical Support
For technical assistance with your USCIS online account, including password resets and login issues, visit the dedicated help page: my.uscis.gov/account/v1/needhelp. You can also send a secure message through your USCIS online account inbox for technical support.
Freedom of Information Act (FOIA) Inquiries
For questions related to the Freedom of Information Act, you can reach the USCIS FOIA office via email at [email protected].
myE-Verify Support
If you have inquiries regarding myE-Verify, please visit the dedicated contact page for myE-Verify: myEverify.
Case-Specific Inquiries and Service Requests
For questions about your specific case, USCIS encourages you to utilize their convenient online tools first. You can access these tools here: online tools.
If the online tools don’t resolve your query, you can submit an online case inquiry: online case inquiry or call the USCIS Contact Center. Depending on the nature of your request, USCIS may forward a service request to the office processing your case.
USCIS Service Centers and National Benefits Center (NBC)
USCIS operates several service centers and the National Benefits Center (NBC) that process immigration applications and petitions. These centers do not offer in-person assistance. If you have contacted the USCIS Contact Center about a case at a service center or the NBC and a service request was submitted, expect a response within 30 days (15 days for expedited requests). If you do not receive a response or believe the response was inadequate, you can contact the USCIS Contact Center again to escalate your inquiry.
Lockbox Inquiries
For questions about filings mailed to a USCIS Lockbox facility (Chicago, Dallas, Phoenix, or Elgin), you can email [email protected]. Include the form number, receipt number, and applicant/petitioner information in your email. Lockbox inquiries can include reasons for rejection, filing procedures, or receipt notice delays.
Adoption-Related Questions
USCIS has a specialized team to assist with adoption-related inquiries. Visit the USCIS Adoption Contact Information page for details: USCIS Adoption Contact Information.
Administrative Appeals Office (AAO)
For information on contacting the Administrative Appeals Office, refer to the Contacting the AAO webpage: Contacting the AAO.
VAWA, T, and U Filings (Including Form I-751 Abuse Waivers)
For inquiries related to previously filed, pending, or approved VAWA, T, or U cases, including Form I-751 abuse waivers, you can call the USCIS Contact Center at 800-375-5283 (TTY: 800-767-1833). Have your receipt notice and case information ready when you call.
Inquiries for Employers (E-Verify)
Employers needing assistance with E-Verify can contact the E-Verify Contact Center. They can assist with E-Verify usage, password resets, case help, technical support, and questions about E-Verify policies and Form I-9. E-Verify Contact Center
Military Help Line
USCIS provides a dedicated Military Help Line for members of the military and their families.
Military Help Line Phone Number: 877-CIS-4MIL ((877) 247-4645)
For more information, visit the Military Help Line page: Military Help Line.
Other USCIS Contact Points
For media inquiries, feedback on policies, or to report fraud and misconduct, USCIS offers specific contact points detailed on their website. Refer to the original article for these specialized contacts.
Conclusion
The USCIS customer service number (800-375-5283) is a vital resource for navigating your immigration journey. While online tools and resources can address many questions, the USCIS Contact Center provides essential direct assistance when needed. By understanding the various contact methods and resources available, you can efficiently find the help you need from USCIS. Remember to utilize the online case status tool and explore other online resources before calling the customer service number for general inquiries. This will help ensure that the phone lines are available for those with urgent or complex issues requiring direct assistance.
