Navigating your finances should be straightforward, and at US Bank, accessing customer service is designed to be just that. Whether you have questions about your accounts, need technical support, or require assistance with specific banking services, US Bank provides multiple avenues to connect with their customer service team. For immediate assistance, the most direct route is often through their customer service phone number.
Contacting US Bank Customer Service by Phone
US Bank understands that sometimes speaking directly with a representative is the most efficient way to resolve issues or get answers. That’s why they offer a general customer service line that is available around the clock, 24 hours a day, 7 days a week.
General Customer Service:
For any general banking inquiries, you can call US Bank’s customer service at:
- 800-USBANKS (872-2657)
For customers calling from outside the United States, you can use the international collect number:
- 503-401-9991*
This general line is equipped to handle a wide range of customer needs and can direct you to specialized departments if necessary.
Utilizing Digital Banking for Support
Beyond phone support, US Bank also integrates customer service directly into their digital banking platforms, both online and through their mobile app. This allows for convenient access to support while you are managing your accounts digitally.
Online Banking Support:
Through the US Bank online banking portal, you can easily find support options.
- Look for the Need help? option typically located at the top of the page.
- Click on Contact us.
- Select the product or category that best fits your question from the dropdown menu. You can also explore Common searches for quick answers to frequently asked questions.
- Follow the prompts provided. Based on your inquiry, you may be presented with options to chat with a live agent, receive a specific phone number for direct contact, access self-service guides, or find the answer to your question directly online.
Mobile App Support:
The US Bank Mobile App also provides seamless access to customer support.
- From the main menu within the app, tap on Help & services.
- Scroll down to the “Contact us” section and select Customer support.
- Choose the option that aligns with your needs:
- Resolve an account-related issue: Select the specific account you need help with. The app will offer digital solutions or provide options to call or chat with a representative.
- Get Technical support: For real-time troubleshooting of any app-related issues.
- Explore help topics: Access the Help Center to search for information on various US Bank products, services, and digital banking features.
- Make an appointment with a banker: Schedule appointments to speak with a banker either by phone or in person. You can also call 800-685-5035* to schedule an appointment.
Specialized Customer Service Phone Numbers
For specific banking needs, US Bank provides dedicated phone lines to ensure you reach the right experts quickly.
Bill Pay Technical Support:
If you require technical assistance with online banking or bill pay services, call:
- 800-987-7237*
Mortgage Customer Service:
For assistance with your existing mortgage account, you can reach the mortgage customer service team at:
- 800-365-7772*
Credit Card Customer Service:
For credit card related inquiries, the most direct number is usually found on the back of your credit card. Alternatively, you can use these general numbers:
- Cardmember Service (Consumer): 800-285-8585*
- Cardmember Service (Business): 866-485-4545*
Wealth Management Trust and Investment Services:
For support related to your Trust and Investments online experience or access issues, please call the toll-free number:
- 855-594-7236*
U.S. Bancorp Investments, Inc.:
For service, trading, and inquiries about new investment accounts, contact:
- 800-888-4700*
Military Service Center:
For assistance and information regarding the Servicemember Civil Relief Act (SCRA), please contact the Military Service Center:
- 800-934-9555*
- International collect: 513-277-5899*
*US Bank accepts relay calls for customers who use relay services.
US Bank is committed to providing accessible and comprehensive customer service. Whether you choose to call, connect digitally, or utilize a specialized service line, help is readily available to manage your banking needs effectively.
