For the second consecutive year, The UPS Store has been recognized as number one in customer service in the Forbes 2025 Best Customer Service rankings. This prestigious recognition underscores our unwavering commitment to prioritizing our customers and addressing their diverse needs. This isn’t just luck; it’s the result of a customer-centric approach that distinguishes us in the industry.
Here are the key reasons why The UPS Store excels in customer service and stands out as an industry leader:
1. Unparalleled Convenience and Accessibility
With an expansive network of over 5,300 locations, a helpful UPS Store is always within easy reach. Whether you reside in a bustling metropolitan city or a quiet suburban town, you can conveniently access our stores for all your shipping, printing, and business service requirements. Remarkably, a UPS Store is located within 10 miles of approximately 85% of the entire U.S. population, ensuring that expert assistance is always nearby when you need it most.
2. Streamlined Self-Service Solutions
Understanding the value of your time, The UPS Store offers self-service kiosks at select locations. These kiosks empower you to choose between receiving personalized assistance from our associates at the counter or quickly managing transactions independently. Ideal for straightforward tasks like drop-offs and returns, these kiosks often facilitate box-free and label-free options, further enhancing convenience and speed.
3. Personalized and Community-Focused Service
For those seeking a more personalized and attentive service experience, The UPS Store is dedicated to exceeding expectations. Our franchisees, like Ivy Scott, are deeply embedded in their communities and are passionate about providing exceptional service. They are not just business operators; they are your neighbors, friends, and community members who take genuine pride in assisting you. This commitment to a personal touch ensures a uniquely positive experience every time you visit a store, setting us apart from impersonal service models.
Discover more about why Forbes has recognized The UPS Store as the top provider of customer service and explore the complete rankings.
Are you preparing for holiday shipping? Locate your nearest The UPS Store today and make sure to bookmark our holiday shipping calendar to ensure timely deliveries.
