Navigating the complexities of immigration can be daunting, and sometimes you need to speak directly with an expert. The United States Citizenship And Immigration Services (USCIS) offers various channels to address your inquiries, ensuring you receive the assistance you need. Whether you are checking your case status, seeking technical support, or have specific questions about your application, understanding how to effectively contact USCIS is crucial. This guide provides a detailed overview of all available contact methods, helping you connect with the right resources at USCIS.
Checking Your Case Status with USCIS
Before reaching out to a representative, remember that the quickest way to check your case status is through the USCIS online portal. The USCIS case status web page provides real-time updates and is available 24/7 from any device. This tool often provides the same information you would receive from a phone representative, saving you time and effort. Access the case status portal anytime for immediate information regarding your application.
Reaching the USCIS Contact Center
For inquiries beyond case status checks, the USCIS Contact Center is available to provide personalized assistance. If you are within the United States or a U.S. territory and need to speak with a representative, you can call the USCIS Contact Center directly.
Representatives are available via phone and live chat from Monday to Friday, 8 a.m. to 8 p.m. Eastern Time, excluding federal holidays. If your issue requires further attention, the Contact Center may schedule a callback between 7 a.m. and 8 p.m., Monday through Saturday. Be prepared to clearly explain your situation and have your case details readily available when you contact them.
Password Resets and Technical Support for USCIS Online Accounts
Encountering technical difficulties with your USCIS online account is a common concern. For password resets or other technical support, USCIS provides dedicated resources.
For help with your USCIS online account, visit the dedicated help page at my.uscis.gov/account/v1/needhelp. Alternatively, you can send a secure message directly from your USCIS online account inbox for tailored assistance. These resources are designed to quickly resolve common technical issues, allowing you to manage your immigration matters online efficiently.
Freedom of Information Act (FOIA) Inquiries
For questions related to the Freedom of Information Act (FOIA), USCIS has a specific email address to handle these requests. If you have inquiries about FOIA, you can email [email protected]. Ensure your email clearly outlines your FOIA-related questions for a prompt and accurate response from the USCIS FOIA team.
myE-Verify Support
If your questions pertain to myE-Verify, USCIS directs users to a dedicated online resource. For all myE-Verify related issues, please visit the myEverify contact page. This page offers comprehensive support and contact information specific to the myE-Verify system, ensuring you receive expert assistance for employment eligibility verification matters.
Case-Specific Questions and Service Centers
For case-specific questions, USCIS encourages the use of online tools first. The USCIS online tools are designed to answer many common inquiries. If these tools do not resolve your question, you can submit an online case inquiry or contact the USCIS Contact Center.
USCIS operates five Service Centers – California, Nebraska, Texas, Vermont, and Potomac – along with the National Benefits Center (NBC). These centers process various immigration applications and petitions. It’s important to note that service centers and the NBC do not offer in-person assistance. If the USCIS Contact Center escalates your case to a service center, expect a response within 30 days, or 15 days for expedited requests. For unresolved or incorrect responses from a service center, you can re-contact the USCIS Contact Center to escalate your inquiry further.
Lockbox Inquiries
For questions about filings mailed to a USCIS Lockbox facility in Chicago, Dallas, Phoenix, or Elgin, a dedicated email support is available. Email [email protected] for lockbox-related inquiries. When emailing, include the form number, receipt number, applicant/petitioner name, and mailing address, but avoid including Social Security numbers for security reasons. Lockbox support can assist with issues such as rejected submissions, filing procedures, and receipt notice delays.
Adoption-Related Inquiries
USCIS has a specialized team to assist with adoption related questions. For detailed information and specific contacts, visit the USCIS Adoption Contact Information page. This dedicated resource ensures that families navigating the adoption process receive focused and knowledgeable support.
Administrative Appeals Office (AAO) Contact
For inquiries related to the Administrative Appeals Office (AAO), USCIS provides a dedicated webpage. Visit the Contacting the AAO webpage for information on how to reach the AAO. This resource is crucial for those seeking to understand the appeals process and how to communicate with the AAO effectively.
VAWA, T, and U Filing Inquiries
For individuals with pending or approved VAWA, T, or U-related cases, including Form I-751 abuse waivers, a dedicated contact method is available. Call the USCIS Contact Center at 800-375-5283 (TTY: 800-767-1833) for case information or services like address changes. USCIS will verify your identity before providing case details. Have your receipt notices and application copies ready when you call. Protected individuals can also send secure messages via their USCIS online account for enhanced security and communication. Written inquiries can be mailed to specific USCIS Service Centers based on where your case is located, with addresses provided for Vermont and Nebraska Service Centers, and for I-751 waivers, addresses for California, Nebraska, Potomac, Texas, and Vermont Service Centers. Attorneys with Form G-28 on file can email inquiries to dedicated addresses, ensuring secure and verified communication.
Inquiries for Employers, Investors, and Military Personnel
USCIS provides tailored contact options for specific groups.
Employers needing assistance with E-Verify can contact the E-Verify Contact Center. They offer support for using E-Verify, password resets, case assistance, and policy questions.
For the Immigrant Investor Program Office (IPO), contact E-B5 support for EB-5 program related questions.
Military personnel can utilize the dedicated Military Help Line at 877-CIS-4MIL ((877) 247-4645). For those with hearing or speech disabilities, dial 711 for telecommunications relay services. More information is available on the Military Help Line page.
Media and Public Engagement Inquiries
For media inquiries, you can speak with a USCIS spokesperson.
To contact the Public Engagement Division or a community relations officer, visit the Public Engagement Division contact page. These resources facilitate communication between USCIS and the media, as well as the public, ensuring transparency and community involvement.
Providing Feedback to USCIS
USCIS values public feedback and provides channels for you to share your thoughts on policies, forms, and regulations. To stay informed about feedback opportunities, sign up for automatic notifications from USCIS. You can also review the latest USCIS Federal Register notifications for updates on regulations and forms.
To provide feedback on USCIS policies, visit the Policy Manual Feedback page. For feedback on regulations and forms, submit comments through regulations.gov following instructions in the Federal Register. For general feedback, visit the Feedback Opportunities page. Your feedback is valuable in helping USCIS improve its services and policies.
Visiting a USCIS Field Office
If online tools and contact centers cannot resolve your issue, you may need to visit a USCIS field office. Call the USCIS Contact Center to request an appointment if in-person assistance is necessary. Field office visits are reserved for situations requiring direct, in-person support.
Accessing Records and Research
USCIS provides resources for accessing records and conducting research.
For Freedom of Information Act (FOIA) requests, visit the FOIA and Privacy Act webpage.
The USCIS Historical Reference Library is available for researchers by appointment. Email [email protected] to schedule a research appointment.
For genealogy inquiries, visit the USCIS Genealogy program webpage to request records or get assistance. These resources support historical research and genealogical studies related to immigration records.
Reporting Fraud, Misconduct, and Website Errors
USCIS encourages reporting of fraud, misconduct, and website issues.
To report immigration fraud and abuse, visit the Report Fraud webpage.
To report USCIS employee misconduct, visit the Report Employee Misconduct webpage.
For general feedback, including systemic issues, contact [email protected].
To report website errors or provide website feedback, email [email protected] (or [email protected] for Spanish feedback). Remember, these email addresses are for website-related feedback only, not for case-specific inquiries.
By utilizing these diverse contact methods, you can effectively communicate with United States Citizenship and Immigration Services (USCIS) and navigate your immigration journey with greater ease and clarity. USCIS is committed to providing accessible and comprehensive support to all individuals interacting with the immigration system.
