Ulta Beauty is dedicated to providing an exceptional experience, not only through its wide array of beauty products but also with its diverse range of services. Whether you’re exploring new makeup trends, indulging in skincare treatments, or refreshing your hairstyle at the salon, Ulta aims to ensure your complete satisfaction. This commitment extends to a straightforward and customer-friendly return policy, designed to give you peace of mind with every purchase and service engagement.
Navigating the Ulta Beauty Product Return Policy
Ulta Beauty understands that sometimes a product might not be the perfect match. To make your shopping experience worry-free, they offer a flexible return policy for most of their products.
Timeframe and Conditions for Product Returns
You can return most new or gently used products within 30 days of the original purchase date to receive a full refund to your original payment method. If you need more time, returns made between 31 and 60 days from the purchase date are still eligible for a merchandise credit. It’s important to remember that all returns should include their original components to be accepted.
To process a return, proof of purchase is generally required. However, Ulta Beauty associates can often verify your original purchase within their system, streamlining the process. For security and policy integrity, Ulta Beauty reserves the right to request a government-issued ID and phone number or email for returns. They also monitor return patterns and may limit returns if there is suspected misuse of the policy, such as excessive returns or reseller activity. Each return is subject to validation and approval by Ulta Beauty. Products that cannot be verified in their system or lack proof of purchase may not be eligible for a refund, exchange, or merchandise credit.
Refund Methods and Restrictions Explained
Understanding how refunds are issued is key to a smooth return process. Here’s a breakdown of refund restrictions:
- Online Payment Services: If you used services like PayPal or AfterPay for your purchase, refunds will be issued to your preferred credit card, debit card, or as merchandise credit when you return items in-store.
- Ulta Beauty Gift Cards: Purchases made with an Ulta Beauty gift card will be refunded as a new Ulta Beauty gift card.
- Gift Receipts: Returns with a gift receipt within 60 days of the original purchase allow for exchanges for products of equal or lesser value or a merchandise credit.
- Non-Returnable Items: Gift cards themselves cannot be returned. Single-use coupons from the original purchase are also non-refundable.
- Coupons and Rewards Points: Remember that coupons, special offers, and Ulta Beauty Rewards™ points cannot be applied to prior purchases. Attempting to return and repurchase items to apply these benefits is not permitted.
- Returned Checks: A service fee applies to any checks returned unpaid by the bank, and there’s a 10-day waiting period for such returns.
- Specific Product Exclusions: Notably, wigs and hair extensions purchased through Ulta Beauty salons, intimate wellness devices, and opened Mini Brands capsules are not eligible for return.
Please note: This return policy is effective for purchases made on or after November 3, 2024.
Step-by-Step Guide to In-Store Product Returns
For purchases made directly at an Ulta Beauty store (excluding locations within Target, or through DoorDash or Instacart), returning is simple. Just bring the product(s) you wish to return to any Ulta Beauty store, and their associates will gladly assist you with the return process.
Returning Ulta.com Purchases: In-Store and By Mail Options
Online purchases from Ulta.com offer two convenient return methods: in-store or by mail. Note that original shipping charges are non-refundable.
Returning Online Purchases In-Store:
This is often the quickest way to get your refund processed. Simply bring the product(s) you want to return to any Ulta Beauty store. Remember to bring your original order confirmation email or packing slip, along with all original packaging materials if possible. Alternatively, you can access your order information by logging into your Ulta.com account and navigating to the order status section.
Returning Online Purchases By Mail:
If returning by mail is more convenient, you will need to cover the return shipping costs. To ensure a smooth process and quicker refund, returning in-store is recommended if feasible. Exchanges are not possible through mail returns.
When shipping your return, it’s advisable to use the original packaging if possible. Affix the return mailing label to the outside of the package and include the packing slip inside. Send your return to:
Ulta.com Return Center
925 Belle Lane
Bolingbrook, IL 60490
Ensure that returns are shipped using ground-only methods, especially for hazardous materials like aerosols or flammable products, which must be shipped according to USDOT regulations. Using a traceable shipping method like UPS or USPS insured mail is recommended for tracking your return.
Once your return is processed and a refund is issued, you will receive an email notification. Refunds are typically processed within 30 business days after the product arrives at their distribution center. You can check your return status by logging into your Ulta.com account and selecting “Order Status.” Credit or debit card refunds may take 7-10 business days to appear on your account after the notification email.
For mailed returns within 30 days of purchase with proof of purchase, refunds will be credited to the original payment method. Returns between 31-60 days with proof of purchase will be issued an Ulta Beauty electronic gift card. Returns received after 60 days will not be refunded and will be returned to you.
Returns for Purchases from DoorDash or Instacart Marketplaces
Products purchased through DoorDash or Instacart can be returned within 60 days at a physical Ulta Beauty store with the DoorDash or Instacart receipt. Refunds for these returns will be issued as merchandise credit, redeemable for in-store purchases at Ulta Beauty only, and cannot be used online.
Ulta Beauty Salon Services Adjustment Policy
Ulta Beauty stands behind the quality of its salon services. If you are not completely satisfied with a service you received at an Ulta Beauty salon, please contact the store manager within 7 days of your service date. They are committed to addressing your concerns and ensuring your satisfaction with your Ulta Beauty salon experience. This demonstrates Ulta’s dedication to service excellence, extending beyond product sales to encompass the entire spectrum of beauty services offered.
Understanding Ulta Beauty Rewards™ Points and Returns
The Ulta Beauty Rewards™ program is also integrated into their return policy:
- Points earned on returned products will be deducted from your rewards balance.
- If you redeemed points to purchase a product and then return it, those points will be credited back to your account.
- For partial returns of purchases made with rewards points, a prorated number of points will be returned to your balance.
Returned Merchandise Policy: Quality and Safety Commitment
Ulta Beauty is committed to maintaining high standards of quality and safety. To this end, they do not resell used, damaged, or expired products. All returned products that do not meet their stringent quality standards are disposed of responsibly. This policy underscores their commitment to providing customers with only the highest quality, safe, and effective beauty products and services.
By understanding Ulta Beauty’s comprehensive return policies for both products and salon services, you can shop and book services with confidence, knowing that your satisfaction is a top priority. Ulta Services are designed to cater to your beauty needs, backed by policies that ensure a positive and trustworthy experience.
