Truist Bank, a prominent financial institution, offers a wide range of services from banking and loans to investment and insurance products. Understanding how to access and utilize Truist’s customer service is crucial for navigating their offerings. This guide provides a comprehensive overview of Truist’s customer service, including key information about their various services and affiliates.
Navigating Truist’s Diverse Services
Truist provides an array of financial products and services through its various affiliates. These include:
- Banking: Truist Bank, Member FDIC, offers traditional banking services such as loans and deposit accounts.
- Trust and Investment Management: Truist Bank also handles trust and investment management services.
- Securities and Brokerage: Truist Investment Services, Inc., a member of FINRA and SIPC, provides securities, brokerage accounts, and annuities. It also operates as a licensed insurance agency.
- Investment Advisory: Truist Advisory Services, Inc., and GFO Advisory Services, LLC, both SEC-registered investment advisers, offer professional investment guidance.
- Insurance: Insurance products are available through various channels, including Truist Investment Services, Inc., McGriff Insurance Services, LLC (McGriff), Kensington Vanguard National Land Services, LLC (Kensington Vanguard), and Crump Life Insurance Services, LLC (Crump). Truist Life Insurance Services (TLIS), a division of Crump, also provides insurance solutions. Variable insurance products are specifically for broker-dealer or registered representative use only, distributed by P.J. Robb Variable (PJRV), LLC.
It’s important to note that McGriff, Kensington Vanguard, Crump, TLIS, and PJRV operate independently from Truist Financial Corporation and its subsidiaries.
Understanding Truist Securities and Mortgage Services
Truist Securities, a trade name for Truist’s corporate and investment banking services, offers securities and strategic advisory services through Truist Securities, Inc., a member of FINRA and SIPC. Truist Bank provides lending, financial risk management, treasury management, and payment services.
Mortgage products and services are also offered through Truist Bank. All Truist mortgage professionals are registered on the Nationwide Mortgage Licensing System & Registry (NMLS).
Important Disclosures and Considerations
Truist emphasizes transparency by clearly stating that investment and insurance products are not FDIC or government agency insured, are not bank guaranteed, and may lose value. Furthermore, any comments regarding tax implications are for informational purposes only. Truist and its representatives do not offer tax or legal advice, recommending consultation with individual tax or legal professionals.
“Truist Advisors” may be officers and/or associated persons of several Truist affiliates, including Truist Investment Services, Inc., and/or Truist Advisory Services, Inc. Various trade names, such as Truist Wealth and International Wealth, are utilized by Truist Bank, Truist Investment Services, Inc., and Truist Advisory Services, Inc. for specific service offerings.
In conclusion, understanding the breadth of Truist’s services and its affiliated entities is crucial for effective interaction with their customer service. By utilizing the information outlined in this guide, customers can better navigate Truist’s offerings and access the appropriate resources for their financial needs.
