Truist Bank is committed to providing exceptional customer service to all its clients. Understanding the range of services and support available is key to a smooth and satisfactory banking experience. As a Member FDIC and Equal Housing Lender, Truist operates with transparency and dedication to customer needs, ensuring you have the resources you need to manage your finances effectively.
Truist Financial Corporation, along with its affiliates, offers a broad spectrum of financial products and services. It’s important for customers to understand the distinctions between these services and where to direct their inquiries for the most efficient support. Truist Bank itself provides core banking products and services, including loans and deposit accounts. For any questions or assistance related to these banking services, Truist Bank Customer Service is your primary point of contact.
Beyond traditional banking, Truist also offers trust and investment management services through Truist Bank and securities, brokerage accounts, and annuities through Truist Investment Services, Inc. Investment advisory services are provided by Truist Advisory Services, Inc. and GFO Advisory Services, LLC. Furthermore, insurance products are available through Truist Investment Services, Inc., McGriff Insurance Services, LLC, Kensington Vanguard National Land Services, LLC, and Crump Life Insurance Services, LLC. While these entities operate under the Truist umbrella, understanding which affiliate handles your specific product is crucial for directing your customer service requests. Truist customer service is equipped to guide you to the correct department or affiliate for specialized support, ensuring your questions are addressed by the most knowledgeable team.
For those interested in mortgages, Truist Bank offers comprehensive mortgage products and services. All Truist mortgage professionals are registered on the Nationwide Mortgage Licensing System & Registry (NMLS), reflecting Truist’s commitment to transparency and professional standards in the residential real estate industry. If you have inquiries about mortgage services or need assistance with your mortgage account, Truist Bank customer service can provide dedicated support and connect you with mortgage specialists.
Truist Securities, a trademark of Truist Financial Corporation, offers corporate and investment banking services. This division provides securities and strategic advisory services through Truist Securities, Inc., and lending, financial risk management, treasury management, and payment services through Truist Bank. For clients engaging with Truist Securities, customer service is available to address specific needs within these specialized financial areas.
It is crucial to remember that investment and insurance products are not FDIC insured, are not bank guaranteed, and may lose value. Therefore, understanding the nature of your financial products is important when seeking customer service. Truist customer service representatives are trained to provide clarity and direct you to the appropriate resources based on your specific holdings and inquiries.
In conclusion, Truist Bank customer service is designed to be your central hub for navigating the diverse financial services offered by Truist and its affiliates. Whether you have questions about banking, investments, insurance, or mortgages, Truist is dedicated to providing the support and assistance you need. By understanding the scope of Truist’s services and the commitment to customer care, you can confidently manage your financial journey with Truist Bank.
