TruGreen offers a variety of lawn care plans designed to meet individual needs, but navigating the details of services, guarantees, and pricing can sometimes be confusing. This guide aims to clarify key aspects of Trugreen Customer Service, focusing on frequently asked questions about plans, coverage, and customer satisfaction.
Understanding TruGreen’s Service Plans and Guarantees
TruGreen provides various service plans, including lawn care, mosquito control (TruDefense Mosquito), perimeter pest control (TruBarrier Perimeter Pest), flea and tick control, and tree and shrub care (TruShrub). Most plans require an annual commitment with payment options like PrePay or EasyPay.
A core component of TruGreen’s customer service is their satisfaction guarantee. For many services, TruGreen offers a guarantee matching qualified competitor quotes, ensuring competitive pricing. This guarantee typically applies to the first year of service and requires the competitor’s quote to match specific criteria such as service address, application number, price, services, and treatment areas. Specific details about the guarantee’s applicability to different plans can be obtained through TruGreen customer service.
Additionally, TruGreen offers a service guarantee ensuring their specialists will revisit your property between scheduled visits as needed to address any concerns and ensure customer satisfaction. This guarantee generally applies to full program customers and excludes partial programs or TruBasic.
Special Offers and Pricing for New Customers
TruGreen frequently provides special offers for new customers, often including discounts on the first application for various services. These offers might include 50% off the initial lawn, tree and shrub, or mosquito application. It’s crucial to note that these introductory offers usually require purchasing an annual plan.
Pricing for TruGreen services generally starts at $99.95 for residential properties up to 20,000 square feet. Larger properties require a custom quote, obtainable by contacting TruGreen customer service. Be aware that specific services, like web removal, may have limitations, and the standard service doesn’t cover issues like termites, bedbugs, or rodents.
Important Considerations and Contacting TruGreen Customer Service
Understanding the specific terms and conditions of each TruGreen plan is essential. Details regarding service inclusions, exclusions, guarantee limitations, and specific pricing for your area can be found on the TruGreen website or by contacting their customer service department.
TruGreen strives to maintain transparency in their service offerings and pricing. Contacting TruGreen customer service directly is recommended for any questions or concerns regarding your lawn care plan. Their team can provide personalized assistance, clarify any ambiguities, and ensure you choose the plan best suited to your needs. They can also help you understand the details of your annual plan, payment options, and any applicable guarantees.
