The Texas Department Of Health Services (DSHS) plays a vital role in safeguarding the health and well-being of Texans. This guide provides an overview of key services and resources offered by DSHS, aiming to help individuals navigate the department’s various programs and access necessary information. DSHS oversees a broad range of health-related matters, from vital records to immunization programs and consumer protection.
Navigating Texas Department of Health Services Resources
Many frequently asked questions are addressed directly on the DSHS and Health and Human Services (HHS) websites. This section highlights some key areas and provides direct links for easy access.
Vital Statistics
The DSHS Vital Statistics Section manages crucial records for Texas residents, including birth and death certificates, marriage licenses, and divorce decrees. For inquiries or to order copies, contact Texas Vital Statistics:
- Online Order Status: Check Order Status
- Phone: 888-963-7111
- Fax: 512-776-7711
- Hours: Monday – Friday, 8 am – 4 pm
- Mailing Addresses: Application Mailing Addresses
Central Campus Map
Immunization Information
The DSHS Immunization Section strives to prevent vaccine-preventable diseases through comprehensive programs. These initiatives include the Texas Immunization Registry (ImmTrac2), school immunization requirements, and the Texas Vaccines for Children and Adult Safety Net programs, providing affordable vaccines.
- ImmTrac2 Support: [email protected]
- General Inquiries: [email protected]
- Phone: 800-252-9152
- Fax: 512-776-7288
Consumer Protection
The Consumer Protection Division within DSHS ensures public safety by overseeing consumer health goods and service providers. This includes licensing, establishing standards, monitoring compliance, and disaster preparedness. For complaints or inquiries, navigate to the specific program area within Consumer Protection.
Texas Health and Human Services (HHS) Programs
While distinct from DSHS, HHS collaborates closely on many health and human service initiatives. The HHS headquarters is located in Austin, Texas. For general inquiries or assistance navigating HHS resources, consult their website: Help Finding What You Are Looking For. This includes help with benefits, COVID-19 related questions, Lone Star Card inquiries, and childcare licensing.
Contacting the Texas Department of Health Services
For general inquiries not addressed in the specific sections above, the DSHS Customer Service office offers information and referral services.
- Email: [email protected]
- Compact with Texans: Compact with Texans provides details on customer service and the complaint process.
Resolving Complaints
For unresolved issues with state health and human service agencies, contact the Office of the Ombudsman. They investigate complaints and work with departments to find solutions. You can reach them by phone, fax, or through their online submission form.
Conclusion
The Texas Department of Health Services offers a wide array of vital programs and resources to support the health and well-being of Texans. By understanding how to navigate their services and access information, individuals can effectively utilize the support DSHS provides. Remember to consult the specific program pages for detailed information and contact information.
