Terminix is deeply committed to ensuring customer satisfaction, understanding that exceptional service stems from a strong internal foundation. Recognizing the vital role its employees play in achieving overall success, Terminix prioritizes their well-being through a comprehensive and valuable benefits program. This commitment not only rewards hard work but also directly translates to enhanced customer service experiences. The majority of these benefits are accessible to employees from their very first day, showcasing Terminix’s immediate investment in its team and, by extension, its customers.
The Terminix benefits program is meticulously designed to support the diverse needs of its workforce, contributing to a positive and productive environment that ultimately benefits customer interactions. A cornerstone of this program is the provision of best-in-class, nationally recognized medical carriers, ensuring employees have access to expansive networks of doctors and hospitals. While consistent across most states, specific medical plan options are tailored for colleagues in California and Hawaii, demonstrating Terminix’s attention to regional needs. Employees can select from multiple medical plan choices, including Consumer-Directed Health Plans (CDHP) with a tax-advantaged Health Savings Account (HSA) option that includes a company match, and a Preferred Provider Organization (PPO) Plan. These robust health offerings ensure employees are healthy and focused, enabling them to bring their best selves to serving Terminix customers.
To further navigate the complexities of healthcare, Terminix provides Quantum Care Coordinators, a concierge service available through the PPO and CDHPs. This service assists employees and their dependents in understanding and utilizing the healthcare system effectively. Additionally, Healthcare Bluebook, an online tool, empowers employees with price and quality data, facilitating informed decisions about healthcare services. Crucially, all plans include free in-network preventive care covered at 100 percent, removing financial barriers to proactive health management. Comprehensive prescription drug coverage is also provided through network providers, with a GoodRx prescription drug discount program extended to all colleagues, even those not enrolled in a Terminix medical plan, ensuring affordability and access to necessary medications. Telemedicine through Doctor On Demand is available to all employees, even those not enrolled in a Terminix medical plan (though a fee applies), offering convenient healthcare access and minimizing disruptions to their work and customer service responsibilities.
Beyond medical and prescription drug coverage, Terminix offers a range of benefits designed to provide holistic support and peace of mind. Two dental plan options with varying in- and out-of-network coverage levels cater to different needs, while a vision program helps manage costs for exams and eyewear. Tax-favored reimbursement accounts enable employees to save on eligible healthcare expenses, further easing financial burdens. Short- and long-term disability coverage provides crucial income protection against illness or injury, ensuring employees feel secure and supported. Robust life insurance and Accidental Death & Dismemberment (AD&D) coverage, including basic life and basic AD&D at no cost, are supplemented by options to purchase additional coverage for themselves and their families. Automatic business travel accident insurance offers further security during company travel.
Terminix also prioritizes employee well-being through programs like a Tobacco Cessation Program via Quantum Health, supporting employees and their families in adopting healthier lifestyles. Commuter/parking accounts allow for pre-tax payment of eligible mass transit and parking expenses, reducing commuting costs. A legal services plan provides assistance with legal needs such as document review and real estate matters, while Critical Illness, Accident and Hospital Indemnity Insurance offers protection against unexpected occurrences and expenses. Identity Theft Protection safeguards employees from digital threats, demonstrating Terminix’s commitment to their security in all aspects of life. These comprehensive benefits contribute to a less stressed and more secure workforce, directly enhancing their capacity to provide excellent customer service.
Terminix’s commitment extends to competitive pay, recognizing individual performance and investing in employees’ futures. A 401(k) program with a company match of 3.5 percent on a 6 percent contribution further secures their financial future. Understanding the importance of work-life balance, Terminix provides paid time off for holidays, vacation, and sick leave, along with leave of absence policies for income protection and job security during recovery. Parental Bonding Leave offers non-birthing parents paid time off to bond with new children. Resources for Living (Employee Assistance Program) supports employees’ mental and emotional well-being through professional consultation and online resources, while discount programs on various goods and services, group insurance rates, and community volunteer programs further enrich their lives beyond work.
For a detailed overview of Terminix’s health, welfare, and voluntary medical benefits and additional programs, please visit mybenefits.terminix.com. This extensive support system for employees underscores Terminix’s belief that taking care of its team is fundamental to delivering exceptional customer service and solidifying its reputation as a customer-centric organization.
