The Student Service Center is your comprehensive resource hub designed to provide support and guidance throughout your academic journey. Whether you need assistance with enrollment, financial aid, or technical support, the Student Service Center is available 24/7 to answer your questions and help you succeed.
Accessing Support: Anytime, Anywhere
We understand that students have busy schedules and diverse needs. That’s why the Student Service Center offers multiple convenient ways to access assistance:
- Phone: Call our toll-free number at 855-465-2827 to speak directly with a representative.
- Live Chat: Connect with a support agent in real-time through our online chat feature. This option provides quick answers to simple inquiries.
- Email: Submit your questions via email and receive a detailed response from our knowledgeable staff. This is ideal for more complex issues or when you need to provide documentation.
- Mobile App: Download the Blackboard Learn mobile app, available for both iOS and Android devices. This app allows you to access course information, communicate with classmates and instructors, and even chat with Student Service Center agents on the go.
Comprehensive Services Offered
The Student Service Center addresses a wide range of student needs, including:
- Admissions and Enrollment: Get guidance on application requirements, deadlines, and the enrollment process.
- Financial Aid: Find information on scholarships, grants, loans, and work-study opportunities. Receive assistance with completing the FAFSA and understanding your financial aid package.
- Student Billing and Payments: Manage your tuition bills, make payments, and understand payment plan options.
- Student Records: Request transcripts, enrollment verifications, and other important documents.
- Blackboard and Student Accounts Technical Support: Troubleshoot issues with accessing Blackboard, resetting passwords, and other technical difficulties.
Kentucky Community and Technical College System (KCTCS)
The Student Service Center supports students across all 16 colleges within the Kentucky Community and Technical College System (KCTCS). Each college offers unique programs and resources tailored to the needs of its community. While the Student Service Center provides centralized support for common inquiries, you can also contact your specific college for more specialized assistance.
Find Your College
Explore the diverse range of colleges within the KCTCS system:
- Ashland Community & Technical College
- Big Sandy Community and Technical College (BSCTC)
- Bluegrass Community and Technical College (BCTC)
- Elizabethtown Community and Technical College (ECTC)
- Gateway Community and Technical College (GCTC)
- Hazard Community and Technical College (HCTC)
- Henderson Community College
- Hopkinsville Community College (HCC)
- Jefferson Community and Technical College
- Madisonville Community College
- Maysville Community and Technical College
- Owensboro Community & Technical College
- Somerset Community College (SCC)
- Southcentral Kentucky Community and Technical College (SKYCTC)
- Southeast Kentucky Community and Technical College
- West Kentucky Community and Technical College
The Student Service Center is committed to empowering students with the resources they need to achieve their academic goals. Don’t hesitate to reach out—we’re here to help!
