Square Customer Service Phone Number: Contacting Support for Your Business Needs

In this articleAbout Square SupportBefore You Reach OutExplore the Support Center OnlineUtilize In-App Support FeaturesEngage with the Seller CommunityDiscover Video Tutorials on YouTubeDirectly Contact Square SupportReach Out via PhoneConnect Through ChatRelated Resources

Who can contact Square Support?

Square Support is available exclusively to sellers and their authorized representatives.

About Square Support

Running a business comes with its challenges, and having reliable support is crucial. Square understands this and provides a comprehensive suite of support options to ensure you can find the help you need, when and where you need it. Whether you are looking for quick answers to common questions or require personalized assistance for account-specific issues, Square offers multiple channels to address your concerns effectively. For many users, especially when facing urgent matters, knowing the Square Customer Service Phone Number is invaluable.

Before You Reach Out

Before contacting Square support, keep in mind that only account owners and authorized representatives are permitted to seek assistance. It’s helpful to understand how to add and manage authorized representatives for your account. Having your account information readily available will also streamline the support process. Contacting support using the email address or phone number associated with your Square account enables the team to quickly access your account details and provide more efficient assistance.

Option 1: Explore the Support Center Online

The Square Support Center is your first port of call for quick and efficient self-service support. It provides immediate access to a wealth of up-to-date resources, including support articles and video tutorials. This online resource is designed to help you start, manage, and expand your business using Square’s tools and services. You can easily search for answers to your questions and find guides to navigate various aspects of the Square platform.

To access the Square Support Center:

1. Go to squareup.com/help.
2. Enter your question, keywords, or topic into the search bar to find relevant articles and resources.

Square also values your feedback on their support resources. You are encouraged to provide feedback directly on articles to help improve the support content continually.

To provide feedback on a Support Center article:

1. Open a Support Center article.
2. Scroll to the end of the article to find the “Was this article helpful?” section.
3. Click Yes or No to submit your feedback.

Option 2: Utilize In-App Support Features

For support directly within your Square tools, the Square Point of Sale app, Square Terminal, and Square Register offer built-in support options. This in-app support provides direct help and tutorials without leaving your Square environment. This is particularly useful for getting immediate guidance while you are actively using Square products.

To access in-app support:

1. Once logged into your Square account on your device, tap ≡ More > Support > Get help.
2. Tap How can we help you? and search for your query using keywords or topics to access support resources.

In-app tutorials are also available to guide you through various features and functionalities of Square products.

To view in-app tutorials:

1. Tap ≡ More > Support > Tutorials and tours.
2. Choose the topic you want to explore from the list of available tutorials.

Option 3: Engage with the Seller Community

The Square Seller Community is a valuable platform for connecting with other Square users, sharing experiences, and gaining insights from peers. It’s a space to collaborate, learn from others, and find solutions through community knowledge. You can discover how other businesses utilize Square effectively, connect with sellers facing similar challenges, and ask questions to the community for advice and support.

To join the Seller Community:

1. Visit the Square Seller Community and click Sign In.
2. Log in using your Square account email and password. If you’re a new user, you’ll be prompted to create a public username for the community.

Option 4: Discover Video Tutorials on YouTube

For those who prefer visual learning, the Square YouTube channel hosts an extensive library of video tutorials. This channel is packed with resources to help you maximize your use of Square products and services. Video tutorials can be an excellent way to understand complex features or get step-by-step guidance.

To access Square’s YouTube channel:

1. Navigate to the Square YouTube channel.
2. Select Videos to browse the available video content and find tutorials relevant to your needs.

Option 5: Directly Contact Square Support

While Square’s online resources are comprehensive, there are times when direct, personalized support is necessary. For account-specific issues, transaction inquiries, or in-depth product questions, Square offers a dedicated support team ready to assist you. You can contact Square Support via chat or, crucially, by phone using the Square customer service phone number.

Reach Out via Phone: Square Customer Service Phone Number

For immediate assistance, especially with urgent issues, calling Square Support is a direct and effective method. The Square customer service phone number is 1-855-700-6000, available Monday to Friday, from 6 AM to 6 PM PT. While call wait times can vary, Square provides a callback option, allowing you to avoid waiting on hold.

Square Customer Service Phone Number: 1-855-700-6000

Availability: Monday – Friday, 6 AM – 6 PM PT

24/7 Premium Support: Subscribers to Square Online Premium plan, Square for Restaurants Plus, Square for Retail Plus, or users with Square Register or Square Terminal are entitled to 24/7 phone support. This ensures premium users have access to immediate phone assistance at any time.

When to call the Square customer service phone number:

• Urgent Issues: For time-sensitive problems like transaction errors or immediate technical difficulties.
• Complex Account Matters: When dealing with intricate account-related issues that require detailed explanation and personalized guidance.
• Hardware Support: For issues related to Square Register or Square Terminal, especially if you require immediate troubleshooting.
• Premium Plan Support: If you are a premium subscriber and need to utilize your 24/7 phone support benefit.

Connect Through Chat

Chat support offers another convenient way to get in touch with Square Support. You can initiate a chat session from your desktop or directly within the Square Point of Sale app. Chat allows you to communicate in real-time with a support advocate and is ideal for situations where you can describe your issue in writing and may need to share screenshots or links.

To start a chat from your desktop:

1. Go to the Square Support Center and click Sign In.
2. Enter your Square account email and password.
3. Click the floating help button, usually located in the bottom right corner, to open a chat window.

To start a chat from the Square Point of Sale app:

1. Tap ≡ More > Support > Get help.
2. Tap the chat icon to begin a chat session.

You can easily return to your ongoing chat conversation at any time by tapping the chat icon in the in-app support menu.

Square values your experience and feedback. After contacting support, you may receive an email requesting feedback on your support interaction, helping Square to continuously improve their customer service.

Related Resources

• Add and Manage Authorized Representatives