Running a business can be challenging, and when you’re using Square to power your operations, knowing how to quickly access support is crucial. Whether you need immediate assistance with a transaction or have questions about utilizing Square’s features, understanding your support options is key. For direct and immediate help, you can reach Square Customer Service at 1-855-700-6000, available Monday to Friday, 6 AM to 6 PM PT. This guide will walk you through all the ways you can get the support you need from Square, ensuring you can get back to focusing on your business.
Need Help Now? Contact Square Support Directly
Sometimes, self-service resources aren’t enough, and you need to speak directly with a support agent. Square offers direct contact options for those situations where you require personalized assistance.
Square Customer Service Phone Number: Speak to an Expert
For immediate and personalized support, calling Square is a direct route to resolution.
Square Customer Service Number: 1-855-700-6000
Availability: Monday to Friday, 6 AM to 6 PM PT
If you require urgent assistance or prefer to discuss your issue in real-time, calling is an excellent option. Keep in mind that call wait times can vary, and Square provides a callback option to save you time. Notably, if you are a Square Online Premium plan subscriber, or a Square for Restaurants Plus, or Square for Retail Plus user, or have inquiries concerning your Square Register or Square Terminal, you gain access to 24/7 phone support, ensuring help is always available when you need it most.
When should you call?
- Urgent issues: For critical problems like transaction errors or immediate account concerns.
- Account-specific questions: When you need help specific to your Square account details and configurations.
- Complex issues: For situations that require detailed explanations and step-by-step guidance from a support expert.
Live Chat Support: Get Quick Answers Online
If speaking on the phone isn’t your preference, or if your issue is less urgent but still requires direct assistance, Square’s live chat feature is a convenient alternative.
How to access chat support:
From your desktop:
- Go to the Square Support Center.
- Click Sign In and enter your Square account credentials.
- Locate and select the floating help button, typically found in the bottom right corner of the page, to initiate a chat session.
From your Square Point of Sale app:
- Open the Square Point of Sale app and tap the ≡ More menu.
- Select Support and then Get help.
- Tap the chat icon to start a live chat with a support agent.
Chat support is ideal for:
- Step-by-step guidance: When you need visual or written instructions to resolve an issue.
- Non-urgent queries: For questions that don’t require immediate resolution but you need answers within a reasonable timeframe.
- Multi-tasking: If you need support while continuing to work on other aspects of your business.
Explore Square’s Self-Service Support Options
Before reaching out directly, Square offers a robust suite of self-service resources designed to empower you to find answers quickly and efficiently. These options are often the fastest way to resolve common issues and learn more about Square’s features.
Square Support Center: Your Online Resource Hub
The Square Support Center is your comprehensive online destination for all things Square support. It’s packed with articles, video tutorials, and FAQs to help you navigate every aspect of the Square ecosystem.
Accessing the Support Center:
- Visit squareup.com/help in your web browser.
- Use the search bar to enter your question, keywords related to your topic, or browse by topic categories.
The Support Center is perfect for:
- General questions: Answering common queries about Square products, services, and policies.
- Learning new features: Understanding how to use different Square tools and functionalities.
- Troubleshooting common issues: Finding step-by-step guides to resolve frequent problems.
- Providing feedback: You can directly provide feedback on articles to help Square improve their support resources. Look for the “Was this article helpful?” section at the end of each article.
In-App Support: Assistance Within Your Square Tools
For context-sensitive help, the Square Point of Sale app, Square Terminal, and Square Register offer integrated support features directly within the devices you use daily.
Accessing in-app support:
- Within your Square app or device, tap the ≡ More menu.
- Select Support and then Get help.
- Use the “How can we help you?” search bar to find relevant articles and tutorials.
- Explore Tutorials and tours for guided walkthroughs of key features.
In-app support is beneficial for:
- Device-specific help: Getting support directly related to the Square device you are using.
- Quick tutorials: Accessing short tutorials right when you need guidance on a specific feature within the app.
- Actionable guidance: In-app support often includes linked action items to guide you through resolving issues directly within the app.
Square Seller Community: Connect with Fellow Business Owners
The Square Seller Community is an online forum where you can connect with other Square users, share experiences, and ask questions. It’s a valuable resource for peer-to-peer support and learning best practices from the Square user community.
Joining the Seller Community:
- Go to the Square Seller Community.
- Click Sign In and use your Square account email and password to log in.
- If it’s your first time, you’ll be prompted to create a public username.
The Seller Community is great for:
- Learning from peers: Discovering how other businesses use Square and overcoming similar challenges.
- Asking for advice: Posing questions to the community and getting insights from experienced Square sellers.
- Networking: Connecting with other business owners and building relationships within the Square ecosystem.
YouTube Tutorials: Visual Guides for Square
For those who prefer visual learning, the official Square YouTube channel hosts a vast library of video tutorials covering various aspects of using Square.
Exploring YouTube tutorials:
- Visit the Square YouTube channel.
- Select Videos to browse the available content.
- Use the YouTube search bar to find videos on specific topics.
YouTube tutorials are ideal for:
- Visual learners: Understanding concepts and processes through video demonstrations.
- Learning at your own pace: Watching and re-watching videos as needed.
- Getting started guides: Finding introductory videos to help you set up and start using Square features.
Choosing the Right Support Option
Square provides multiple pathways to get the help you need. For immediate, account-specific issues, calling the Square customer service number at 1-855-700-6000 or using live chat are your best options. For general questions, learning about features, or connecting with the Square community, the Support Center, in-app support, Seller Community, and YouTube tutorials offer valuable self-service resources. By understanding and utilizing these options, you can ensure you always have the support you need to run your business smoothly with Square. Square values your feedback, and you may receive a survey email after contacting support to help them improve your experience.
