Navigating travel plans can sometimes require a helping hand, and knowing how to reach Spirit Airlines customer service is essential for smooth journeys. While Spirit Airlines encourages customers to utilize their website, Spirit.com, for bookings and self-service options for cost efficiency, there are several avenues available to connect with their guest service team when you need direct assistance. Whether you’re looking to manage your reservation, have a pressing question, or need support during your travel, here’s a comprehensive guide to contacting Spirit Airlines customer service.
Reaching Spirit Airlines Customer Service: Multiple Channels for Your Convenience
Spirit Airlines provides various contact methods to cater to different preferences and needs. Here are the primary ways you can get in touch with Spirit’s guest service:
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Live Chat: For immediate assistance, live chat is often the quickest way to resolve your queries. You can initiate a chat session directly from the Spirit Airlines website by clicking on the chat link. This service is available 24/7, allowing you to get real-time support no matter the hour.
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Text Messaging: If you prefer text communication, Spirit Airlines offers a text service. You can text them at 48763 for support on the go. This is a convenient option for quick questions or updates while traveling.
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WhatsApp: For international customers or those who prefer using WhatsApp, Spirit Airlines is reachable at 855-728-3555 on WhatsApp. This is particularly useful for international calls, potentially saving on long-distance charges. This service mirrors the 24/7 availability of their other channels.
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Phone Support: While the website and digital channels are preferred for bookings and changes, a customer service phone number is available for situations that require direct verbal communication. For general guest service, you can use the WhatsApp number 855-728-3555 as a voice call option as well. For calls originating from Mexico, the dedicated number is 800030071.
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TTY/TTD for Hearing Impaired: Spirit Airlines is committed to accessibility and provides support for hearing-impaired customers. For TTY/TTD services, dial 711 to connect through the relay service.
Spirit Vacations Customer Service
If your inquiry pertains to a Spirit Vacations package, which bundles flights with hotels or other travel services, there are specific contact points to ensure specialized assistance:
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Booking Spirit Vacations: To book a new Spirit Vacations package, you should visit their dedicated website: vacations.spirit.com/vacationpackages/.
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Assistance with Confirmed Packages: For support regarding an existing Spirit Vacations package that has already been booked, you can call their dedicated phone line at 1-877-377-0791.
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Flight-Only Portion of a Vacation Package: If your query is specifically about the flight portion within a Spirit Vacations package, you are directed to use the general contact methods provided for standard flight inquiries, such as live chat or the general customer service number.
City Ticket Offices (CTO) and Their Role
Spirit Airlines operates City Ticket Offices (CTOs) in several international locations. It’s important to understand the function of these offices:
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Ticket Purchases: CTOs primarily function as locations to purchase flight tickets directly. These offices are managed by third-party agents and are situated in select international destinations.
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Limited Reservation Support: CTOs have limited capabilities when it comes to reservation modifications, cancellations, or using credits/vouchers. For these types of requests, as well as general inquiries, Spirit Airlines directs customers to contact them through their standard online or phone channels.
Here is a list of Spirit Airlines City Ticket Office locations for ticket purchases. Remember, for comprehensive customer service, especially regarding existing bookings, utilize the online and phone options detailed earlier.
| CTO Locations: |
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| South America Colombia: Bogota – AGUNSA COLOMBIA Monday – Friday 8.00 a.m. – 5.00 p.m. CALLE 73 #7-31 PISO 11 Edificio del camino Phone Number: 601 241 4000 ext.1401 Phone (Cellular): 318 364 4210 E-mail: spirit@agunsa.com.co Medellin – TURISMO POLARIS SAS Colombia General Phone Numbers: +57 305 345 4762+57 305 426 9407 +57 604 489 1054 Monday – Friday 9:00 a.m. – 5:00 p.m. Saturday 9:00 a.m. – 1:00 p.m. Closed: Sundays & Holidays Carrera 77 |
| # 36 – 4 2do parque de Laureles Local 102, Medellín, Colombia Email: spirit@turismopolaris.com WhatsApp: +57 305 426 9407 Armenia – TRAVEL Y TRAVEL LTDA. Monday – Friday 8:00 a.m. – 12:00 p.m. & 2:00 p.m. – 6:00 p.m. Saturday 8:00 a.m. – 12:00 p.m. Closed: Sundays & Holidays Carrera 14 #18 N 133 Local 7 Torres de Altamira, Armenia Quindio Colombia Phone Number: 57 60 710 3021 E-Mail: spirit@travelytravel.com WhatsApp: +57-310 452 2527 Cali – Oliverio ToursMonday – Friday8:00am – 6:00pmCali, Valle del Cauca, ColombiaPhone Number: (57-2)888 2353, (57)315 710 1521Email: Spirit@oliveriotours.com Cali – JIREH TRAVEL Monday – Friday 8:00am – 6:00pm Saturday 9:00am – 1:00pm Cali, Valle del Cauca, Colombia Phone Number: (57) 602 485 5093 WhatsApp: (+57) 310 315 7374 Email:spirit@jirehtravel.com.co Cartagena – GEMA TOURS S.A.S.Monday – Friday8:00 a.m. – 6:00 p.m.Saturday8:00 a.m. – 12:00p.m.Cartagena, ColombiaPhone Number: 605 676 7066 & 676 7156E-mail: eddaconeo@gematours.commonicapuente@gematours.co Cartagena – JIREH TRAVEL Monday – Friday 8:00 a.m. – 6:00 p.m. Saturday 9:00 a.m. – 1:00p.m. Cartagena, Colombia Phone Number: (57) 605 693 1996 WhatsApp: (+57) 310 315 7374 E-mail: spirit@jirehtravel.com.co Barranquilla – JIREH TRAVEL (Hours of operation) Monday – Friday 8:00 a.m. – 6:00 p.m. Saturday 9:00 a.m. – 1:00p.m Cra 53 # 70 168 Local 201, Edificio Jireh Plaza Phone Number: + (57-5) 309 3238 WhatsApp: (+57) 310 315 7374 Email:spirit@jirehtravel.com.co Bucaramanga – Santur Lalianxa SasMonday – Friday8:00 a.m. – 12:00 p.m, & 2:00 p.m. – 6:00 p.m.Saturday9:00 am – 1:00 pmCalle 52B n 31 41Phone number: 607 654 5454Email:ventas@santur.travelWhatsApp: 315 371 0714 Ecuador: Guayaquil – MARGLOBAL S.A. Monday – Friday 9:00 a.m. – 6:00 p.m. Av. Las Monjas, CC Aventura Plaza, Local 46, Of. 1 Guayaquil, Ecuador Phone Number: 593 4371 0897 Email: spirit@marglobal.com Caribbean Haiti: To Purchase a ticket, please visit our website or the Cap Haitien, Haiti (CAP)airport. Dominican Republic: Santo Domingo– General Air Services Monday – Friday8:00 a.m. – 5:00 p.m. Saturday9:00 a.m. – 1:00 p.m.Closed: Sundays & HolidaysStreet Max Henríquez Ureña, corner Winston Churchill. Building In Tempo.Suite 103, Evaristo Morales, Santo Domingo, Rep. Dom. E-Mail: reservaciones@generalairservices.com WhatsApp: +1 (809) 480-5297 // +1 (829) 606-8888 |
| Central America Guatemala:Ciudad de Guatemala – NEW VISION SOLUTIONS S.A.Monday – Friday9:00 a.m. – 5:00 p.m.4ta. Av. 14-21 Zona 10 Guatemala, CiudadPhone Number: 502 2358 9000Email: Spiritairlines@nvstouroperator.comWhatsApp: 502 2358 9000 San Lucas SacatepequezNEW VISION SOLUTIONS S.A.Monday – Friday9:00 a.m. – 1:00 p.m. Email: spiritantigua@nvstouroperator.comWhatsApp: 4145 9764 Quetzaltenango (Xela) – NEW VISION SOLUTIONS S.A.Monday – Friday9:00 a.m. – 7:00 p.m.Sunday 9:00 a.m. – 4:00 p.m.19 Av 2-40 Zona 3 QuetzaltenangoUtz Ulew Mall – Kiosk 33Phone Number: 502 7725 4500 & 502 2358 9000Email: Spiritxela@nvstouroperator.comWhatsApp: 502 2358 9000 Honduras: San Pedro Sula – MAYA TEMPLE TOURS Monday – Friday 9:00 a.m. – 5:00 p.m. Oficina Principal Area Comercial, Local #9 Copantl-Hotel & Convention Center San Pedro Sula, Honduras For WhatsApp: 504 9452 0238 For WhatsApp: 504 9452 0239 Email: spirit@mayatempletours.com Tegucigalpa – MAYA TEMPLE TOURS Monday – Friday 9:00 a.m. – 5:00 p.m. Spirit Counter, Lobby Clarion Hotel Real Tegucigalpa, Honduras For WhatsApp: 504 9472 8517 Email: spirit@mayatempletours.com Nicaragua: Managua Monday – Friday 8:00 a.m. – 5:30 p.m. Saturday 8:00 a.m. – 12:30 p.m. Phone Number: 505 227 81149 & 505 2251 5176 WhatsApp: 505 8679 0190 **New CTO starting June 10, 2024 Costa Rica:San Jose– Latin America Services S.R.L.Monday – Friday8:30 a.m. – 5:30p.m.Saturday8:30 a.m. – 12:00 p.m.Closed: Sundays & HolidaysAvenue 7, Streets 5 Y 7, San Jose, Costa RicaWhatsApp: 506 8333 911-1 E-Mail: spiritairlines@latam-consolidators.comWhatsApp: +506 8934-8282 **New CTO starting July 16, 2024 El Salvador:Monday – Friday9:00 am – 6:00 pmSaturday10:00 a.m. – 4:00 p.m.Closed: Sundays & HolidaysSucursal Plaza mundo:Centro comercial plaza mundo, primer nivel, 4ta etapa, frente a restaurante Pollo Camper y Almacenes Siman SoyapangoSucursal Hula Hula:Calle Ruben Darío, Centro comercial – mercado Hula Hula, segundo nivelPhone Number: +503-2227-6363/+503-2522-0555E-Mail: vivatravel.reservaciones1@gmail.com WhatsApp: +503-6998-5555 |
Conclusion
For efficient and cost-effective service, remember to first utilize the Spirit Airlines website, Spirit.com, for managing your bookings and travel needs. However, when direct assistance is necessary, Spirit Airlines offers multiple channels to connect with their customer service team, including live chat, text, WhatsApp, and phone. Choose the method that best suits your situation for a smoother travel experience.
