Managing your SiriusXM subscription might seem complicated, especially since subscriptions can be handled through various providers. Whether you’re looking to upgrade, downgrade, or cancel your service, the steps you need to take depend on where you initially signed up or who bills you monthly. Understanding who your provider is the first step in efficiently managing your SiriusXM account and accessing Siriusxm Customer Service if needed.
If you’re unsure who your provider is, a quick check of your bank or credit card statement can usually clarify where your SiriusXM charges originate. Once you identify your billing source, you can follow the appropriate steps to manage your subscription effectively. This guide will walk you through the different scenarios and direct you to the right resources for SiriusXM customer service and self-management tools.
Understanding Your SiriusXM Subscription Billing
SiriusXM subscriptions are broadly categorized into direct-billed and third-party billed accounts. Knowing which category you fall into is crucial for accessing the correct SiriusXM customer service channels and management options.
Direct-Billed SiriusXM Subscriptions
If you started your subscription or trial directly through SiriusXM—whether via phone, mail, or the siriusxm.com website—your account is likely direct-billed. SiriusXM provides an Online Account Center for direct-billed subscribers. This portal is your primary resource to manage your account details, update payment information, and explore upgrade options.
Alt text: SiriusXM account login page displayed on a tablet, emphasizing SiriusXM customer account management online.
To cancel a direct-billed subscription, SiriusXM encourages users to visit their Contact Us page. Here, you can find the call center hours and the most up-to-date contact information to speak with a SiriusXM customer service representative directly.
Third-Party Billed Subscriptions and Management
For subscriptions purchased through the SiriusXM app or other retailers, billing is often handled by a third party. This means you’ll need to manage your subscription through that specific provider, not directly through SiriusXM’s online portal. Here’s a breakdown of how to manage subscriptions billed through different third-party providers:
Apple App Store Subscriptions
If you subscribed to SiriusXM through the app on an iOS device, Apple manages your billing.
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Upgrading Your Plan: To upgrade from the Streaming Music & Entertainment Plan to the Streaming Platinum Plan, open the SiriusXM app, tap the Settings icon, and then Manage Subscription. The upgrade is immediate, and Apple will credit you for the remaining time on your original plan.
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Downgrading Your Plan: To switch from the Streaming Platinum Plan back to the Streaming Music & Entertainment Plan, you need to use your iOS device’s Settings app. Go to your name at the top, then Subscriptions, find and select the SiriusXM app, and choose the Streaming Music and Entertainment Plan. Downgrades take effect at the end of your current billing cycle.
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Changing Payment Method: Payment methods for Apple-billed subscriptions are managed through your Apple ID. Visit the Apple ID Payment support page for instructions on updating your payment information.
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Cancelling Your Subscription: To cancel an Apple App Store subscription, follow Apple’s official Subscription Cancellation guide. Remember, cancellation should be done more than 24 hours before your renewal date to avoid being charged for the next cycle. Uninstalling the app does not cancel your subscription.
Alt text: Apple Subscription settings interface showing SiriusXM Streaming Platinum Plan as active, illustrating subscription management through Apple ID.
Google Play Store Subscriptions (Android)
Subscriptions purchased via the SiriusXM app on Android devices, including Android TV, are billed through Google Play.
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Upgrading Your Plan: Similar to Apple, upgrading from Streaming Music & Entertainment to Streaming Platinum is done within the SiriusXM app. Go to Settings, then Manage Subscription. Upgrades are effective immediately, with Google Play crediting any unused portion of your previous plan.
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Downgrading Your Plan: Downgrading from Streaming Platinum to Streaming Music & Entertainment on Google Play requires a slightly different approach. You must first cancel your Streaming Platinum plan (you can still stream until the end of the billing cycle). After cancellation, you can then subscribe to the Streaming Music & Entertainment Plan.
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Changing Payment Method: Manage your payment methods for Google Play subscriptions through the Google Payment Method management page.
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Cancelling Your Subscription: To cancel a Google Play subscription, refer to Google’s Cancel on Google Play instructions. Cancellation is effective at the end of the current billing cycle, and it’s essential to cancel at least 24 hours before renewal to prevent unwanted charges. Like Apple, uninstalling the app will not cancel your subscription.
Alt text: Screenshot of Google Play Help Center article titled “Cancel a subscription on Google Play”, guiding users through the cancellation process.
Roku Subscriptions
If you subscribed to SiriusXM through the app on a Roku device, Roku handles the billing. Management and cancellation of Roku-billed subscriptions are done through your Roku account settings, typically accessible via the Roku website or directly on your device. For specific instructions, Roku’s customer support resources are the best place to get detailed guidance.
T-Mobile Billed Subscriptions
For T-Mobile postpaid wireless customers billed by T-Mobile for SiriusXM, subscription management and cancellation are handled directly through your T-Mobile account.
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Access Your T-Mobile Account: Log in to your T-Mobile account via their website or the T-Mobile app using your T-Mobile ID.
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Manage Add-Ons: Navigate to the “Manage Add-Ons” page.
- T-Mobile Website: Go to “Manage add-ons” under “I want to,” select your account and the associated phone number, then “Manage Add-ons” and deselect SiriusXM. Confirm and submit your changes.
- T-Mobile App: Select “Account,” then “Manage Data and Add-ons,” deselect SiriusXM, confirm, and submit.
For further assistance with T-Mobile-billed SiriusXM subscriptions, T-Mobile customers can dial 611 from their mobile device or call 1-800-937-8997 to reach T-Mobile customer service.
Direct SiriusXM Billing for T-Mobile Customers: If you are a T-Mobile customer but are billed directly by SiriusXM, you can manage your subscription through the SiriusXM Online Account Center or by calling SiriusXM customer service at 1-888-635-8641.
SiriusXM Podcasts+ Subscriptions via Apple Podcasts
For SiriusXM Podcasts+ subscriptions purchased through Apple Podcasts, cancellation must be done directly through your Apple Account settings. Follow Apple’s Subscription Cancellation guide. Ensure cancellation is at least 24 hours before your renewal date. Unfollowing podcasts does not cancel your subscription. More details on SiriusXM Podcast+ subscriptions can be found here.
Need More Help? Contact SiriusXM Customer Service Directly
If you are still facing difficulties managing your SiriusXM subscription or have specific questions, direct SiriusXM customer service is available. Visit the SiriusXM Contact Us page for the most current contact methods, including phone numbers and chat options. For direct-billed subscriptions, you can also call 1-888-635-8641 for immediate assistance.
In conclusion, managing your SiriusXM subscription effectively requires understanding who your billing provider is. Whether it’s SiriusXM directly, Apple, Google Play, Roku, or T-Mobile, each has its specific management process. By identifying your provider and following the outlined steps, you can easily manage or cancel your SiriusXM service and utilize SiriusXM customer service resources when needed.
