Sirius XM Customer Service: Your Guide to Managing Your Subscription

Managing your SiriusXM subscription should be straightforward, but understanding where you purchased your service is key to easy account management and cancellations. SiriusXM subscriptions can be initiated through various providers, and the process for managing your account differs depending on who bills you. Not sure who your provider is? A quick check of your bank or credit card statement can usually clarify where your SiriusXM service was purchased.

This guide will walk you through the different avenues for managing your SiriusXM subscription, ensuring you can easily make changes or cancel your service when needed. We’ll cover direct billing through SiriusXM and managing subscriptions billed through third-party providers like Apple, Google Play, Roku, and T-Mobile.

Managing Your SiriusXM Direct-Billed Subscriptions

If you signed up for SiriusXM directly – whether online at siriusxm.com, over the phone with a SiriusXM agent, or through the mail – your subscription is considered direct-billed. Managing these subscriptions is simple through the SiriusXM Online Account Center.

To manage your direct-billed SiriusXM subscription, follow these steps:

Visit the SiriusXM Online Account Center.
Log in using your SiriusXM account credentials.
Once logged in, you can manage various aspects of your subscription, including updating your payment information, changing your plan, and more.

Cancelling Your Direct-Billed Subscription

If you need to cancel your direct-billed SiriusXM subscription, SiriusXM provides clear pathways to do so.

Contact SiriusXM Customer Service: The most direct method for cancellation is to contact SiriusXM customer service. You can find their contact information and call center hours on the SiriusXM Contact Us page. Speaking with a representative ensures your cancellation is processed correctly and allows you to confirm the details.

Managing Third-Party Billed SiriusXM Subscriptions

For subscriptions purchased through the SiriusXM app or other retailers where billing is handled by a third party, you’ll need to manage your subscription directly with that provider. Here’s how to manage subscriptions billed through popular providers:

Apple (App Store Subscriptions)

If you subscribed to SiriusXM through the SiriusXM app on an iOS device, Apple manages your billing.

Upgrading Your Plan: To upgrade from the Streaming Music & Entertainment Plan to the Streaming Platinum Plan:
1. Open the SiriusXM app.
2. Tap the Settings icon.
3. Tap Manage Subscription.
4. Select the Streaming Platinum Plan. The upgrade is immediate, and Apple credits you for the remaining time on your previous plan.
Downgrading Your Plan: To change from the Streaming Platinum Plan back to the Streaming Music & Entertainment Plan:
1. Open the Settings app on your iOS device (not the SiriusXM app).
2. Tap your name at the top.
3. Go to Subscriptions.
4. Find and select SiriusXM.
5. Choose the Streaming Music and Entertainment Plan. The downgrade takes effect at the end of your current billing cycle.
Changing Payment Method: Apple-billed subscriptions are linked to your Apple ID payment method. To update this, refer to Apple’s instructions on Apple ID Payment management.
Cancelling Your Subscription: To cancel an Apple-billed SiriusXM subscription:
1. Follow Apple’s instructions for Apple Subscription Cancellation.
2. Cancellation is effective at the end of the current billing cycle.

Important Note for Apple Subscriptions: Ensure you cancel at least 24 hours before your renewal date to avoid being charged for the next period. Uninstalling the SiriusXM app does not cancel your subscription.

Android (Google Play Subscriptions)

Subscriptions purchased via the SiriusXM app on Android devices, including Android TV, are billed through Google Play.

Upgrading Your Plan: To upgrade from Streaming Music & Entertainment to Streaming Platinum:
1. Open the SiriusXM app.
2. Tap the Settings icon.
3. Tap Manage Subscription.
4. Select the Streaming Platinum plan. The upgrade is immediate, and Google Play credits you for the remaining time on your old plan.
Downgrading Your Plan: Downgrading from Streaming Platinum to Streaming Music & Entertainment on Android requires a two-step process:
1. Cancel your Streaming Platinum plan (you can continue streaming until the end of the billing cycle).
2. Once cancelled, purchase the Streaming Music & Entertainment Plan.
Changing Payment Method: For Google Play payment method updates, see Google’s guide on Google Payment Method management.
Cancelling Your Subscription: To cancel a Google Play-billed SiriusXM subscription:
1. Follow the instructions on the Cancel on Google Play help page.
2. Cancellation takes effect at the end of your current billing cycle.

Important Note for Android Subscriptions: Similar to Apple, cancel at least 24 hours before renewal to prevent unwanted charges. Uninstalling the app will not cancel your subscription.

Roku

Subscriptions purchased through the SiriusXM app on Roku devices are billed directly through Roku. Management options will be within your Roku account settings, but specific steps were not detailed in the original article. [Further research might be needed to expand on Roku management options for a more comprehensive guide.]

T-Mobile

For T-Mobile postpaid wireless customers billed by T-Mobile for SiriusXM, cancellation must be done directly through T-Mobile.

Cancellation via T-Mobile Account:
1. Log in to your T-Mobile account on their website or through the T-Mobile app.
2. Navigate to the Manage Add-ons page.
  - Website: Go to Manage add-ons under the “I want to” box, select your account and phone number, then deselect the SiriusXM feature.
  - App: Go to Account, then Manage Data and Add-ons, and deselect SiriusXM.
3. Confirm the removal and submit your changes.
T-Mobile Customer Service: For assistance, T-Mobile customers can dial 611 from their T-Mobile phone or call 1-800-937-8997.

For T-Mobile customers who purchased SiriusXM directly from SiriusXM (and are billed by SiriusXM), manage your subscription through the SiriusXM Online Account Center, online chat, or by calling 1-888-635-8641.

Managing SiriusXM Podcasts+ Subscriptions

Apple Podcast Subscriptions

If you subscribed to SiriusXM Podcasts+ through Apple Podcasts, cancellation is managed by Apple.

Cancellation Process: Cancel directly through your Apple Account settings, following Apple’s Apple Subscription Cancellation instructions. Cancellation is effective at the end of the billing cycle.

Important Note for Podcast Subscriptions: Cancel at least 24 hours before renewal. Unfollowing a podcast does not cancel your subscription. For more details on SiriusXM Podcast+ subscriptions, click here.

In Conclusion

Navigating SiriusXM customer service and subscription management depends on your billing provider. Always check your billing statements to identify your provider. Whether you’re direct-billed by SiriusXM or through a third party like Apple, Google Play, Roku, or T-Mobile, understanding the correct management process ensures a hassle-free experience. For direct SiriusXM accounts, the online account center and direct customer service line are your primary resources. For third-party billing, managing through your Apple ID, Google Play, Roku account, or T-Mobile account is essential. By following these guidelines, you can effectively manage your SiriusXM subscription and access the customer service options relevant to your account.