SiriusXM offers a variety of subscription options through different providers. This can make managing your account or canceling your service seem complicated. This guide provides a comprehensive overview of how to access Sirius Radio Customer Service and manage your subscription based on your billing provider. Understanding who bills you for your SiriusXM service is the first step.
Identifying Your SiriusXM Billing Provider
To find out who your billing provider is, check your bank or credit card statement for SiriusXM charges. The statement will usually indicate if the charge is directly from SiriusXM or a third-party provider like Apple, Google, or Roku. Knowing your provider determines the steps for managing and canceling your subscription.
Managing SiriusXM Direct-Billed Subscriptions
If SiriusXM directly bills you, managing your account is straightforward. You can access your account details, modify your subscription, and initiate cancellation through the SiriusXM Online Account Center. Visit the official SiriusXM Contact Us page for customer service phone numbers and hours of operation. The website also offers a convenient online chat feature for immediate assistance.
Managing Third-Party Billed SiriusXM Subscriptions
If your SiriusXM subscription is billed through a third-party, you must manage your account through that provider. Below are instructions for common third-party billing providers:
Apple Subscriptions
For subscriptions purchased through the SiriusXM app on iOS devices:
- Upgrade/Downgrade: Manage your plan directly within the SiriusXM app under Settings > Manage Subscription. Changes usually take effect immediately with prorated billing adjustments.
- Payment Method: Update your payment information via your Apple ID Payment settings.
- Cancellation: Follow Apple’s instructions for Apple Subscription Cancellation. Remember to cancel at least 24 hours before your renewal date to avoid charges. Uninstalling the app does not cancel your subscription.
Android Subscriptions
For subscriptions purchased through the SiriusXM app on Android devices:
- Upgrade: Manage your plan directly in the SiriusXM app under Settings > Manage Subscription.
- Downgrade: Cancel your current plan and purchase the desired plan after the current billing cycle ends.
- Payment Method: Update your payment method on the Google Payment Method page.
- Cancellation: Follow Google’s instructions for Cancel on Google Play. Cancel at least 24 hours before renewal to avoid unwanted charges. Uninstalling the app does not cancel your subscription.
Roku Subscriptions
Manage your Roku-billed SiriusXM subscription directly through your Roku account settings. Consult Roku’s support documentation for detailed instructions on managing and canceling subscriptions.
T-Mobile Subscriptions
For T-Mobile postpaid wireless customers billed by T-Mobile for SiriusXM:
- Cancellation: Log in to your T-Mobile account online or via the T-Mobile app and navigate to the “Manage Add-ons” section to remove SiriusXM. Contact T-Mobile customer service at 611 or 1-800-937-8997 for assistance.
SiriusXM Podcasts+ Subscriptions
For SiriusXM Podcasts+ subscriptions billed through Apple Podcasts:
- Cancellation: Manage your subscription through your Apple account settings, following the instructions for Apple Subscription Cancellation. Ensure you cancel more than 24 hours before your renewal date.
Contacting SiriusXM Customer Support
For further assistance, visit the SiriusXM Contact Us page. This page provides various contact options, including phone numbers, online chat, and a comprehensive FAQ section that may address your specific concerns. Remember, efficient Sirius radio customer service starts with knowing your billing provider.
