Shipt has once again been recognized by Newsweek as one of “America’s Best Customer Service” providers for the second consecutive year, highlighting their commitment to exceptional support. When you need assistance with your grocery delivery, knowing how to reach Shipt’s customer service is essential for a smooth and satisfactory experience. Shipt prides itself on offering first-class customer service around the clock, seven days a week, ensuring that help is always available when you need it.
Newsweek’s prestigious 2024 ranking, in partnership with Statista Inc., was determined through an independent survey of 30,000 U.S. consumers. Respondents evaluated companies based on crucial customer service aspects such as quality of communication, professional competence, service range, customer focus, and accessibility over the past three years. Shipt’s strong performance in these categories secured its place among the top online grocery services for customer support, based on over 200,000 evaluations. This award underscores Shipt’s dedication to providing outstanding service in the competitive online grocery market.
“This award reflects Shipt’s industry leadership in prioritizing exceptional service and care,” stated Kamau Witherspoon, CEO of Shipt. “As a company centered around people, we are committed to fostering strong connections with our customers, retail partners, drivers, and shoppers through our dedicated customer service teams.”
Shipt’s customer service teams are not only award-winning but also continuously celebrated internally. During National Customer Service Week in October, Shipt took the opportunity to honor these teams with appreciation events, including games, team outings, and volunteer opportunities. This celebration highlights the company’s deep gratitude for their support staff.
Mark Killick, Senior Vice President of Experiential Operations at Shipt, who oversees the customer service teams, also expressed his admiration: “It’s truly inspiring to witness the speed and care with which Shipt’s support teams address every question and challenge. We are incredibly proud of their achievement in winning this award for the second year running and want them to know how much their dedication and extra effort are valued.”
To give you a glimpse into the team that makes it all happen, meet some of Shipt’s award-winning customer service team members who are dedicated to providing excellent support every day.
Beyond the customer service teams, Shipt also recognizes the crucial role of its shoppers and drivers. This network of individuals contributes significantly to the overall customer experience by providing delightful and personalized delivery services. Customers frequently commend their shoppers and drivers for exceeding expectations and adding a personal touch to every delivery.
Shipt ensures accessible customer support through various channels, including chat, phone, and email, available in both English and Spanish, 24/7. The customer service teams are dedicated to providing quick and effective solutions to any issues that may arise, reinforcing Shipt’s commitment to outstanding service for customers, retail partners, and the entire shopper community. Whether you are looking for the Shipt Customer Service Number or prefer to use chat or email, Shipt’s award-winning support is readily available to assist you.
