Shipt’s commitment to exceptional customer service has once again been recognized, marking the second year in a row the company has been named to Newsweek’s prestigious annual “America’s Best Customer Service” list. This award celebrates Shipt’s unwavering dedication to providing top-tier support experiences across all channels—whether customers reach out via phone, chat, or email. Shipt Customer Service teams are lauded for their ability to deliver first-class assistance around the clock, 24/7.
This repeated recognition by Newsweek underscores Shipt’s position as a leader in customer care within the competitive online grocery sector. The “America’s Best Customer Service” 2024 rankings are the result of an extensive, independent survey. Newsweek and Statista Inc., a leading statistics portal and industry ranking provider, conducted a poll of over 30,000 U.S. consumers. Respondents were asked to evaluate companies based on key customer service aspects experienced over the past three years, including quality of communication, professional competence, service range, customer focus, and accessibility. The comprehensive survey encompassed over 200,000 evaluations, and Shipt emerged as a top performer in the online groceries category, solidifying its reputation for outstanding shipt customer service.
“This award is powerful validation of Shipt’s leadership in prioritizing service and genuine care within our industry,” stated Kamau Witherspoon, CEO of Shipt. “As a people-first organization, we are deeply invested in cultivating meaningful connections with everyone in the Shipt community – our valued customers, our retail partners, and our dedicated shoppers and drivers – and our customer service teams are at the heart of this mission.”
The Newsweek accolade arrives as Shipt celebrates National Customer Service Week (October 2-6), providing an even greater opportunity to honor its exceptional customer service teams. During this week of appreciation, Shipt is recognizing its customer service professionals with a range of celebratory activities, including team-building games, special treats, volunteer opportunities to give back to the community, and a team outing to Top Golf.
“It’s truly inspiring to witness the Shipt support teams expertly navigate the diverse questions and challenges they encounter daily, consistently demonstrating both speed and genuine empathy,” remarked Mark Killick, Senior Vice President of Experiential Operations at Shipt, who oversees the customer service division. “We extend our deepest gratitude and pride to Shipt’s customer service teams for achieving this award for the second consecutive year. We hope they fully recognize the immense value Shipt places on their hard work and unwavering commitment to exceeding customer expectations.”
Meet some of Shipt’s award-winning customer service team members below and discover what exceptional customer service means to them:
Image: Smiling Shipt customer service team member, highlighting Shipt’s commitment to friendly and approachable customer support.
Image: Shipt customer service representative assisting a customer on a tablet, showcasing Shipt’s multi-channel customer service approach.
Image: Diverse group of Shipt customer service agents in a call center environment, emphasizing teamwork and a supportive customer care culture at Shipt.
Image: Close-up of a Shipt customer service agent wearing a headset, symbolizing Shipt’s dedication to providing accessible and responsive phone support.
Image: Shipt customer service employee working on a laptop, representing Shipt’s efficient and technologically advanced customer service operations.
Image: Shipt customer service team member providing support via chat on a computer, illustrating Shipt’s provision of convenient digital customer service options.
Beyond the dedicated in-house teams, Shipt’s outstanding customer service extends to its vast network of shoppers and drivers who are integral to the Shipt experience. These individuals consistently deliver delightful and personalized service, often exceeding expectations to ensure customer satisfaction with every delivery. Shipt frequently receives feedback from customers praising the exceptional efforts of shoppers and drivers in making each delivery special.
Shipt customer service is readily available around the clock, seven days a week, offering support in both English and Spanish. Customers can connect with Shipt’s support teams through multiple convenient channels, including chat, phone, and email. The Shipt customer service philosophy is centered on providing prompt and effective solutions, aiming to resolve every customer issue swiftly and thoroughly. Shipt is proud to deliver elevated service to its customers, retail partners, and the entire shopper community, reinforcing its commitment to exceptional shipt customer service.
