My patience with Samsung Customer Service has been severely tested recently. On December 18th, my 85-inch Samsung television started malfunctioning. The picture dimmed, began flickering, and emitted a burning smell. Upon inspection, the back of the TV was hot enough to burn my hand.
Hoping for a quick resolution with Samsung customer service, I contacted them to arrange for a repair. A technician was dispatched the following week, but due to the TV’s size and complexity, a single technician couldn’t handle the repair. Samsung then contacted another company, this time from New York, but they also couldn’t fix it for the same reason, highlighting a significant logistical challenge within their Samsung customer service network.
Weeks passed with no resolution from Samsung customer service. On January 12th, I received an email stating I would receive a full refund for the defective product. However, when I followed up on February 3rd to check the refund status, Samsung customer service informed me they had no record of the promised refund and were now attempting to find yet another technician to repair the TV. This back-and-forth and lack of communication within Samsung customer service is unacceptable. I simply want the faulty TV removed and a refund processed so I can replace it – and it definitely won’t be with another Samsung product due to this poor experience with their samsung customer service.
