Experiencing issues with your Ring device or have questions about your order, delivery, or returns? Knowing how to quickly reach Ring customer service is essential for a smooth and satisfactory experience. This guide provides you with all the necessary information to contact Ring support and get the help you need.
Delivery Costs and Times
Understanding delivery costs and times is crucial when placing your Ring order. Here’s a breakdown to help you anticipate when your device will arrive and what charges to expect.
| Orders above €40 | Free Delivery |
|---|---|
| Orders under €40 | €4.50 Delivery Fee |
Generally, Ring aims to deliver orders within 3-5 business days across most of Europe. For deliveries to Ireland, please allow 5-7 business days. Keep in mind that during peak seasons, high order volumes might cause slight delays. We appreciate your understanding and patience during these times.
Where We Deliver
Ring delivers to a wide range of European countries, ensuring you can secure your home with our innovative security solutions.
| Country | Delivery Time* | Delivery Company |
|---|---|---|
| Austria | 3-5 days | GLS |
| Belgium | 3-5 days | GLS |
| Finland | 3-5 days | GLS |
| France (excluding DOM-TOM and Monaco) | 3-5 days | GLS |
| Germany | 3-5 days | GLS |
| Ireland | 5-7 days | GLS |
| Italy | 3-5 days | GLS |
| Luxembourg | 3-5 days | GLS |
| Netherlands | 3-5 days | GLS |
| Spain (excluding Spain’s islands) | 3-5 days | GLS |
| Switzerland | 3-5 days | GLS |
*Delivery times are estimates and may vary.
Please note that Ring Intercom products currently do not ship to Finland, Luxembourg, and Switzerland. Customers in Belgium and the Netherlands can purchase Ring Intercom directly here.
Returns and Order Management
Need to return a device or manage your existing order? Ring provides a straightforward process for returns and order adjustments within a specific timeframe.
Ring’s Return Policy
Ring stands behind its products. If you’re not completely satisfied, you can request a full refund within 30 days from the date you received your device. No questions asked!
To initiate a return, simply contact customer service to request a prepaid return label. This service allows you to return your device(s) to us at no cost, provided the return originates from the same country as the original delivery address.
Cancelling or Changing Your Order
Need to cancel your order or modify the delivery address? Time is of the essence! Contact Ring customer service within 45 minutes of placing your order to request a cancellation or address change. After this 45-minute window, order processing begins at our fulfillment center, and cancellations are no longer possible. In such cases, you’ll need to receive the delivery and then initiate a return for a full refund following the return policy mentioned above.
What If I Miss My Delivery?
If you happen to be away when your delivery arrives, don’t worry. You can easily contact the courier directly to reschedule delivery for a more convenient date and time. Refer to your delivery confirmation email for courier details and your tracking number to manage your delivery.
Contacting Ring Customer Service
For any assistance, whether it’s setting up your device, troubleshooting issues, or managing your order, Ring’s customer service team is ready to help. Here’s how you can reach them:
| Countries | Phone Number |
|---|---|
| Europe (Toll-Free) | + 800 87 00 97 81 |
| United Kingdom (Local Charges Apply) | 01727 26 3045 |
| Other Countries* | +1 310 020 7085 |
*International carrier charges may apply. Please check with your provider for potential costs.
Customer service is available in multiple languages to better serve you:
- English: 24/7 Availability
- Spanish: 24/7 Availability
- German: Monday to Sunday, 8:00 AM to 8:00 PM CET
- French: Monday to Friday, 8:00 AM to 8:00 PM CET
Whether you need to find the Ring Customer Service Number for a quick question or require detailed support, the Ring team is committed to providing excellent assistance. Don’t hesitate to reach out if you encounter any problems installing your Ring device or suspect a defect. They are available to provide setup assistance and ensure you can fully enjoy the security and convenience of your Ring products. Remember to explore the resources available on the Ring website and the Ring YouTube page for helpful videos and guides.
Additional Information
Payment Security and Methods
Ring prioritizes your payment security. All payment processes are handled by reputable third-party companies such as Stripe (https://stripe.com), PayPal, and Mollie. Your connection to our servers and the payment gateway is secured via HTTPS, the industry-standard secure protocol for sensitive data.
Ring accepts a variety of payment methods for purchases on our site, including:
- Debit and Credit Cards (Visa, Mastercard, American Express, JCB, Diners Club, Discover, Apple Pay)
- iDEAL
- Bancontact
- PayPal
For Protect Plan subscriptions, only Visa and Mastercard credit and debit cards are accepted.
Invoices
Invoices are automatically generated and sent to you upon order fulfillment. If you require any modifications to your invoice, please contact our customer service team, and they will gladly assist you.
Help Center and Resources
For more comprehensive information and resources on setting up and using your Ring devices, please visit our website.
- Product Manuals: www.ring.com/manuals
- Help Center (English, German, French): www.ring.com/help
- Ring YouTube Channel: www.youtube.com/ring
We hope this guide helps you easily find the ring customer service number and navigate other important aspects of your Ring experience. Ring is dedicated to ensuring your satisfaction and providing the support you need every step of the way.
