When you need assistance with your finances, knowing how to quickly reach out for support is essential. At RBFCU, we understand the importance of accessible and reliable customer service. Whether you have questions about your account, need help with a loan application, or simply require guidance on our digital services, we’re here to help. This article provides you with all the information you need to connect with RBFCU’s dedicated customer service team, including the Rbfcu Customer Service Number and other convenient contact methods.
Contact RBFCU for All Your Needs
RBFCU offers a variety of channels to ensure you can reach us in the way that best suits your needs. From immediate phone support to online self-service options, we’ve designed our customer service to be comprehensive and user-friendly.
By Phone: RBFCU Customer Service Number
For direct and immediate assistance, calling our customer service line is often the quickest solution. The rbfcu customer service number is 210-945-3300. Our Member Service Center representatives are available to answer your calls during the following hours:
- Monday through Friday: 8 a.m. to 6 p.m.
- Saturday: 8:30 a.m. to 4 p.m.
- Sunday: Closed
When you call the rbfcu customer service number, you can expect to speak with knowledgeable representatives who can assist you with a wide range of services, including:
- Account inquiries and management
- Loan applications and information
- Credit and debit card services
- Online and mobile banking support
- General financial guidance
Online Chat: Instant Support
For quick questions or when you prefer to communicate in writing, our online chat service is a convenient option. You can access the chat feature through our website. For security reasons, especially when discussing sensitive account information, it’s recommended to sign in to your Online Banking account before initiating a chat. This ensures a secure environment for your personal data.
Email Support: For General Inquiries
If your question isn’t urgent or you need to send general comments, you can email us at [email protected]. While email is a great way to reach us, please remember not to include sensitive information like account numbers or Social Security numbers in your emails, as unsecured email is not a safe channel for this type of data. For secure communication, use the online chat within your Online Banking account.
Branch Locations: In-Person Assistance
Sometimes, face-to-face interaction is preferred. RBFCU has over 60 branches located throughout Texas. Visiting a branch allows you to discuss your financial needs in person with our member service representatives. You can find the nearest branch location and operating hours on our locations page. For added convenience and to save time, you can also schedule an appointment online before visiting a branch.
Self-Service Options: Digital Banking Tools
Before contacting customer service, remember that RBFCU provides a robust suite of digital tools to help you manage your finances independently. These include:
- Online Banking: Access your accounts, pay bills, transfer funds, and more, 24/7.
- RBFCU Mobile App: Bank on the go with our mobile app, featuring mobile check deposit, account alerts, and transaction monitoring.
- FAQs: Our comprehensive Frequently Asked Questions section on our website provides answers to common banking questions and issues.
These self-service options can often provide immediate answers and solutions, saving you time and effort.
2025 Holiday Closures Schedule
Please note that all RBFCU facilities will be closed in observance of the following holidays in 2025. However, you can still access your accounts and perform transactions through Online Banking, the RBFCU Mobile app, and RBFCU ATMs even during these closures.
- New Year’s Day — Wednesday, Jan. 1
- Martin Luther King Jr. Day — Monday, Jan. 20
- Presidents Day — Monday, Feb. 17
- Memorial Day — Monday, May 26
- Juneteenth — Thursday, June 19
- Independence Day — Friday, July 4
- Labor Day — Monday, Sept. 1
- Columbus Day — Monday, Oct. 13
- Veterans Day — Tuesday, Nov. 11
- Thanksgiving — Thursday, Nov. 27
- Christmas — Thursday, Dec. 25
Your Financial Well-being is Our Priority
At RBFCU, we are committed to providing exceptional member service. Whether you choose to call the rbfcu customer service number, chat with us online, send an email, visit a branch, or utilize our digital banking tools, we are here to support your financial journey. We encourage you to reach out through any of these channels whenever you need assistance.
