Navigating your financial future often requires reliable support and clear communication channels. Whether you are a client, a potential customer, or a member of the Primerica team, knowing how to efficiently contact Primerica Financial Services is essential. This guide provides you with all the necessary contact details for Primerica, ensuring you can reach the right department for your specific needs.
Primerica Corporate and Client Service Contacts in the U.S., Puerto Rico, and Guam
For general inquiries or to correspond via mail, Primerica’s corporate headquarters is located at:
Primerica Corporate Address
1 Primerica Parkway
Duluth, GA 30099
For immediate assistance with policy-related matters, Primerica Financial Services offers dedicated client service lines. Whether you need general policy information, wish to make policy changes, or need to process a cancellation, you can reach their client service team via phone or email.
| Client Service Category | Phone Number | Email Contact |
|---|---|---|
| General Policy Information | 1-800-257-4725 | Email Us |
| Policy Changes | 1-800-257-4725 | Email Us |
| Cancellations | 1-800-257-4725 | Email Us |
For life insurance claims within the U.S., New York, Puerto Rico, and Guam, Primerica has a specific claims department ready to assist beneficiaries and policyholders through the process.
| Claims Category | Phone Number | Email Contact |
|---|---|---|
| Life Insurance Claims (US, NY, Puerto Rico, Guam) | 1-888-893-9858 | Email Us |
When sending mail to Primerica Life Insurance Company or National Benefit Life, ensure you include your 10-digit policy number on all correspondence to expedite processing.
Mailing Addresses for U.S., Puerto Rico, and Guam:
Primerica Life Insurance Company
1 Primerica Parkway
Duluth, GA 30099
National Benefit Life
1 Primerica Parkway
Duluth, GA 30099
Contacting Primerica Regarding Mutual Funds and Investments
Primerica Financial Services, through PFS Investments Inc., offers a range of mutual fund options. Contact information varies depending on the specific mutual fund company.
| Mutual Fund Inquiry Type | Funds: American Century, Franklin Templeton Investments, Invesco, Legg Mason Funds, Pioneer Investments (via PFS Investments Inc.) | All Other Mutual Funds |
|---|---|---|
| General Questions | Customer Service Center 1-800-544-5445 | Contact the specific mutual fund company’s customer service center. |
| Price, Dividend, and Personal Account Information | Available 24/7 via automated phone system or online at shareholder.primerica.com | Contact the specific mutual fund company (details in your fund prospectus). |
If you encounter difficulties reaching the fund company directly, your PFS Investments Registered Representative is also available to provide assistance.
Annuity Service Contacts: Brighthouse, Corebridge, Equitable, and Lincoln Financial
Primerica partners with leading annuity providers to offer diverse retirement solutions. For annuity-related inquiries, you can contact the customer service centers of the respective companies:
- Brighthouse Financial: Customer Service Center 888-243-1932
- Corebridge Financial: Customer Service Center 800-445-7862
- Equitable:
- Variable Annuity Sales Desk 888-517-9900
- 401(k) and 457 Sales Desk 866-401-3030 (option 1)
- Lincoln Financial: Sales Desk 877-534-4357
Should you require further assistance after contacting these annuity companies, your PFS Investments Registered Representative is a valuable resource.
Primerica Advisors Client Service
For general account assistance and inquiries related to Primerica Advisors, a dedicated client service line is available:
Primerica Advisors Client Service: 833-786-0550
Recruiting and Independent Business Application (IBA) Inquiries
For individuals interested in joining Primerica’s sales force or for inquiries regarding recruiting, you can reach out via email:
Recruiting Inquiries: Email Us
New Primerica sales force members with questions about Independent Business Application (IBA) fees should first refer to the Basic Agreement pages within their IBA. For further IBA fee inquiries:
| Inquiry Type | Email Contact |
|---|---|
| US IBA Fee Inquiries | Email Us |
| Primerica Online Fees | Email Us |
Loan Servicing Contacts: $.M.A.R.T. Loan® and Primerica H.O.M.E. Loan™
Primerica Financial Services provides loan options such as the $.M.A.R.T. Loan® and Primerica H.O.M.E. Loan™ Program. For servicing existing loans, contact the customer service unit:
| Loan Program | Phone Number |
|---|---|
| $.M.A.R.T. Loan® & Primerica H.O.M.E. Loan™ Program | 1-800-283-7918 |
Written loan inquiries should be mailed to:
Primerica
Attn: Consumer Relations Department
1 Primerica Parkway
Duluth, Georgia 30099-0001
Debt Solutions: DebtWatchers
For assistance with debt management and solutions through DebtWatchers, you can contact them directly:
DebtWatchers: 1-866-493-9791
Primerica Canada Contact Information
Primerica Financial Services extends its services to Canada. Canadian clients can utilize the following contact information:
General Policy Information & Claims (Canada)
| Language | Phone Number | Email Contact |
|---|---|---|
| English | 1-800-387-7876 | Email Us |
| French | 1-800-265-4804 | Email Us |
For mailing correspondence to Primerica Life Insurance Company of Canada, use the following address, remembering to include your 10-digit policy number:
Primerica Life Insurance Company of Canada
P.O. Box 174 Streetsville, ON L5M 2B8
Loan Services in Canada: B2B Bank SMART Loan
For loan services in Canada, specifically the B2B Bank SMART Loan, use the following contact:
B2B Bank SMART Loan: 1-877-702-7627
- For SMART Loan referrals, contact your Primerica representative.
- For existing SMART Loan inquiries, contact B2B Bank directly.
Written loan inquiries for B2B Bank should be mailed to:
B2B Bank
199 Bay Street, Suite 600
P.O. BOX 279 STN Commerce Court
Toronto, ON M5L 0A2
Mutual Funds in Canada
Similar to the US, mutual fund contacts in Canada vary depending on the fund provider.
| Mutual Fund Inquiry Type | Funds: American Century, Legg Mason Funds, Invesco and Pioneer mutual fund investments (via PFS Investments Inc.) | All Other Mutual Funds |
|---|---|---|
| General Questions | Customer Service Center 1-800-544-5445 | Contact the specific mutual fund company’s customer service center. |
| Price, Dividend, and Personal Account Information | Available 24/7 via automated phone system or online at shareholder.primerica.com | Contact the specific mutual fund company (details in your fund prospectus). |
If you need further assistance, your PFSL Representative in Canada can also provide support.
For Segregated Funds and Primerica Common Sense Funds purchased through Primerica Life Insurance Company of Canada (PLICC):
| Fund Type | Contact Information |
|---|---|
| Primerica Common Sense Funds | Common Sense Funds Client Services: (800) 463-9997 (English), (800) 463-7774 (French) |
| General Account Information | Available 24/7 via automated phone system or online at AGF.com |
Recruiting and IBA Fee Inquiries in Canada
For recruiting inquiries in Canada:
Recruiting Inquiries (Canada): Email Us
For IBA fee inquiries in Canada:
Canada IBA Fee Inquiries: Email Us
For Primerica Online fee inquiries:
Primerica Online Fees: Email Us
This comprehensive guide ensures you have all the necessary contact information to connect with Primerica Financial Services for any query, service, or support you may require, in both the United States and Canada.
