Navigating the world of financial services can sometimes feel complex, but reaching out for support shouldn’t be. Whether you’re a policyholder, an investor, or exploring opportunities with Primerica, knowing how to get in touch with their customer service team is essential. This guide provides you with all the necessary contact information, ensuring you can easily connect with Primerica for any inquiries or assistance you may need. We’ve compiled a comprehensive list of Primerica Customer Service Numbers, email addresses, and mailing addresses to streamline your communication.
General Primerica Customer Service (U.S., Puerto Rico, Guam)
For general policy information, changes, or cancellations, Primerica offers a dedicated client service line. This number connects you with representatives who can assist with your life insurance policy needs in the U.S., New York, Puerto Rico, and Guam.
Policy Information, Changes, and Cancellations
For quick assistance regarding general policy information, making policy changes, or processing cancellations, you can use the Primerica customer service number below:
- Phone: 1-800-257-4725
- Email: [email protected]
It’s recommended to have your policy number ready when you call to expedite the service process.
Claims
Filing a claim is a critical process, and Primerica aims to make it as smooth as possible. For life insurance claims in the US, NY, Puerto Rico, and Guam, please use the dedicated claims contact.
- Phone: 1-888-893-9858
- Email: [email protected]
When contacting them about a claim, ensure you have the necessary policy details and claim information readily available.
Mailing Address for U.S., Puerto Rico, and Guam
For written correspondence, including policy-related documents or inquiries, please use the following mailing address. Always include your 10-digit policy number on all correspondence to ensure efficient processing.
Primerica Life Insurance Company
1 Primerica Parkway
Duluth, GA 30099
For National Benefit Life policies, please use the same address:
National Benefit Life
1 Primerica Parkway
Duluth, GA 30099
Mutual Fund Investment Customer Service
Primerica offers mutual fund investments through PFS Investments Inc., partnering with various fund companies. Customer service contacts vary depending on the specific funds you are invested in.
American Century, Franklin Templeton, Invesco, Legg Mason Funds, Pioneer Investments
For queries related to mutual funds from these providers, you can contact the Primerica Customer Service Center directly.
- Customer Service Center: 1-800-544-5445
This Primerica customer service number is your first point of contact for questions about these specific mutual funds.
All Other Mutual Funds
For all other mutual fund inquiries, it’s best to contact the specific mutual fund company directly. Contact information for these companies can be found in your mutual fund prospectus. If you need further assistance after contacting the fund company, reach out to your PFS Investments Registered Representative.
Annuity Customer Service
Primerica works with several annuity providers, including Brighthouse Financial, Corebridge Financial, Equitable, and Lincoln Financial. Each company has its own dedicated customer service center.
Brighthouse Financial
- Customer Service Center: 888-243-1932
Corebridge Financial
- Customer Service Center: 800-445-7862
Equitable
- Variable Annuity Sales Desk: 888-517-9900
- 401(k) and 457 Sales Desk: 866-401-3030 (option 1)
Lincoln Financial
- Sales Desk: 877-534-4357
If you encounter any issues reaching these annuity companies or require further assistance, your PFS Investments Registered Representative can provide support.
Primerica Advisors Client Service
For general account assistance, Primerica Advisors Client Service is available to help.
- Phone: 833-786-0550
This Primerica customer service number is designed to support you with your advisor-related needs.
Recruiting Inquiries
If you have questions related to recruiting contacts by a Primerica representative, you can reach out via email.
- Email: [email protected]
Independent Business Application (IBA) Fee Inquiries
New members of the Primerica sales force with questions about Independent Business Application (IBA) fees should first refer to the Basic Agreement pages in their IBA. For further inquiries, you can use the email contacts below.
US IBA Fee Inquiries
- Email: [email protected]
Primerica Online Fees
- Email: [email protected]
Loan Servicing
For assistance with existing loans, Primerica provides dedicated customer service units.
$.M.A.R.T. Loan® and Primerica H.O.M.E. Loan™ Program
- Phone: 1-800-283-7918
For written inquiries regarding loans, please mail to:
Primerica
Attn: Consumer Relations Department
1 Primerica Parkway
Duluth, Georgia 30099-0001
Debt Solutions – DebtWatchers
For inquiries related to debt solutions through DebtWatchers, use the following Primerica customer service number:
- Phone: 1-866-493-9791
Primerica Customer Service in Canada
Primerica also provides extensive customer service for its Canadian clients.
General Policy Information & Claims (Canada)
For general policy information and claims in Canada, Primerica has dedicated lines for both English and French speakers.
- English Service: 1-800-387-7876, [email protected]
- French Service: 1-800-265-4804, [email protected]
Mailing Address for Canada
For written correspondence in Canada, please use the following address, remembering to include your 10-digit policy number:
Primerica Life Insurance Company of Canada
P.O. Box 174
Streetsville, ON L5M 2B8
Loan Customer Service in Canada
For loan-related inquiries in Canada, Primerica provides specific contact information.
B2B Bank SMART Loan
- Phone: 1-877-702-7627
For those interested in a SMART Loan, contacting your Primerica representative is the first step. For existing SMART loan inquiries, contact B2B Bank directly.
Written inquiries regarding loans in Canada should be mailed to:
B2B Bank
199 Bay Street, Suite 600
P.O. BOX 279 STN Commerce Court
Toronto, ON M5L 0A2
Mutual Fund Investments in Canada
Similar to the US, mutual fund customer service in Canada depends on the fund provider.
American Century, Legg Mason Funds, Invesco and Pioneer mutual fund investments
For these funds, use the general Primerica customer service number:
- Customer Service Center: 1-800-544-5445
All Other Mutual Funds (Canada)
For other mutual funds, contact the specific fund company, with details in your fund prospectus. Your PFSL Representative can assist if the fund company cannot resolve your query.
Segregated Funds – Primerica Common Sense Funds (Canada)
For Primerica Common Sense Funds, specific client services are available.
- English Service: (800) 463-9997
- French Service: (800) 463-7774
General account information for these funds can be accessed 24/7 online at AGF.com or through their automated telephone system.
Recruiting Inquiries (Canada)
For recruiting inquiries in Canada, use the dedicated email address:
- Email: [email protected]
IBA Fee Inquiries (Canada)
For Canadian sales force members with IBA fee inquiries, start with the Basic Agreement pages in your IBA. For further assistance, use the email below.
- Email: [email protected]
Primerica Online Fees (Canada & US)
For inquiries related to Primerica Online fees, this email address is applicable for both US and Canada.
- Email: [email protected]
Primerica offers multiple avenues for customer support, ensuring that clients and representatives can easily find the help they need. Whether you prefer phone, email, or mail, use this guide to quickly locate the correct Primerica customer service number or contact method for your specific needs.
