Primerica Customer Service: Your Comprehensive Guide to Contact and Support

Navigating the world of financial services can often feel complex, but accessing reliable customer service shouldn’t be. Primerica, a well-established financial services provider, understands this need and offers multiple avenues for clients to get the assistance they require. Whether you are seeking information about your life insurance policy, have questions about your investments, or need support with loan services, understanding how to effectively reach Primerica Customer Service is essential. This guide provides a detailed overview of all the contact methods available to ensure you can quickly and efficiently connect with the right department for your needs.

Key Channels for Primerica Customer Service

Primerica offers a multi-channel customer service approach, ensuring you can choose the method that best suits your preference and urgency. From direct phone lines for immediate assistance to email options for detailed inquiries, and even physical mailing addresses for formal correspondence, Primerica aims to make support accessible and convenient.

Phone Support: Direct Lines to Primerica Assistance

For immediate questions or concerns, phone support is often the quickest route to resolution. Primerica provides dedicated phone lines for various services, ensuring you are directed to the right experts promptly.

General Policy Information, Policy Changes, and Cancellations (US, NY, Puerto Rico, Guam): For inquiries related to your life insurance policies, including general information, modifications, or cancellations, you can call 1-800-257-4725.
Claims (US, NY, Puerto Rico, Guam): To report a life insurance claim or inquire about an existing claim in the US, NY, Puerto Rico, and Guam, dial 1-888-893-9858.
American Century, Franklin Templeton Investments, Invesco, Legg Mason Funds, Pioneer Investments mutual fund investments through PFS Investments Inc.: For questions about these specific mutual fund investments, contact the Customer Service Center at 1-800-544-5445.
Brighthouse Financial Customer Service: For assistance related to Brighthouse Financial products, reach their Customer Service Center at 888-243-1932.
Corebridge Financial Customer Service: For inquiries regarding Corebridge Financial services, contact their Customer Service Center at 800-445-7862.
Equitable Sales Desk (Variable Annuity): For variable annuity sales inquiries, call 888-517-9900.
Equitable Sales Desk (401(k) and 457): For 401(k) and 457 sales-related questions, dial 866-401-3030 (option 1).
Lincoln Financial Sales Desk: For sales inquiries related to Lincoln Financial products, call 877-534-4357.
Primerica Advisors Client Service: For general account assistance, Primerica Advisors Client Service can be reached at 833-786-0550.
$.M.A.R.T. Loan® and Primerica H.O.M.E. Loan™ Program: For service regarding existing loans, call 1-800-283-7918.
DebtWatchers: For assistance with debt solutions, contact DebtWatchers directly at 1-866-493-9791.
General Policy Information & Claims (Canada – English): For Canadian clients needing general policy information or to file claims in English, the number is 1-800-387-7876.
General Policy Information & Claims (Canada – French): French-speaking Canadian clients can call 1-800-265-4804 for policy information and claims assistance.
B2B Bank SMART Loan (Canada): For questions about existing SMART Loans in Canada, contact B2B Bank at 1-877-702-7627.
Common Sense Funds Client Services (Canada – English): For inquiries about Common Sense Funds in English, call (800) 463-9997.
Common Sense Funds Client Services (Canada – French): French-speaking clients with questions about Common Sense Funds can call (800) 463-7774.

Email Support: Detailed Inquiries and Written Communication

For inquiries that may require detailed explanations or documentation, email provides a convenient and trackable method of communication. Primerica offers several email addresses tailored to specific service areas:

General Policy Information (US, NY, Puerto Rico, Guam): [email protected]
Policy Changes (US, NY, Puerto Rico, Guam): [email protected]
Cancellations (US, NY, Puerto Rico, Guam): [email protected]
Claims (US, NY, Puerto Rico, Guam): [email protected]
Recruiting Inquiries (US): [email protected]
US IBA Fee Inquiries: [email protected]
Primerica Online Fees: [email protected]
General Policy Information & Claims (Canada – EN & FR): [email protected]
Recruiting Inquiries (Canada): [email protected]
Canada IBA Fee Inquiries: [email protected]
Primerica Online Fees: [email protected] (same as US for online fees)

When emailing, be sure to include your policy number and a clear subject line to expedite the handling of your inquiry.

Mailing Addresses: Formal Correspondence with Primerica

For formal written correspondence, sending mail to the correct address ensures your documents and inquiries reach the appropriate department.

U.S., Puerto Rico and Guam (Primerica Life Insurance Company & National Benefit Life):

Primerica Life Insurance Company
1 Primerica Parkway
Duluth, GA 30099

National Benefit Life
1 Primerica Parkway
Duluth, GA 30099

Written Loan Inquiries (US):

Primerica
Attn: Consumer Relations Department
1 Primerica Parkway
Duluth, Georgia 30099-0001

Canada (Primerica Life Insurance Company of Canada):

Primerica Life Insurance Company of Canada
P.O. Box 174
Streetsville, ON L5M 2B8

Written Loan Inquiries (Canada – B2B Bank):

B2B Bank
199 Bay Street, Suite 600
P.O. BOX 279 STN Commerce Court
Toronto, ON M5L 0A2

Always remember to include your 10-digit policy number on all mailed correspondence to ensure efficient processing.

Online Resources: Self-Service Options

Primerica also offers online resources for self-service, allowing you to access information and manage your accounts at your convenience.

Shareholder Account Information: For price, dividend, and personal account information related to mutual funds investments through PFS Investments Inc., visit shareholder.primerica.com. This resource is available 24/7.
AGF.com (Canada): For general account information related to Segregated Funds and Primerica Common Sense Funds in Canada, you can find 24/7 access online at AGF.com.

For mutual funds not listed under PFS Investments Inc., or for annuity products from companies like Brighthouse Financial, Corebridge Financial, Equitable, and Lincoln Financial, you may need to contact the respective mutual fund or annuity company’s customer service center directly. Contact information can typically be found in your fund prospectus or policy documents. If you encounter difficulties, your PFS Investments Registered Representative or PFSL Representative can also provide assistance.

Streamlining Your Primerica Customer Service Experience

To ensure a smooth and efficient customer service experience with Primerica, keep the following tips in mind:

Have Your Policy Number Ready: Regardless of the contact method, having your 10-digit policy number readily available will significantly speed up the assistance process.
Clearly State Your Inquiry: Be concise and clear about the reason for your contact to ensure you are directed to the appropriate department or representative quickly.
Utilize Email for Detailed Issues: For complex questions or issues requiring detailed explanations or attachments, email is often the most effective channel.
Check Online Resources First: For quick access to account information or general queries, explore the online resources provided before reaching out through other channels.
Contact Your Representative: Your Primerica representative is often your first and most direct point of contact for personalized service and support.

Primerica is committed to providing robust customer service to support its clients and representatives. By understanding the various contact channels and preparing effectively, you can ensure your experience with Primerica customer service is efficient and helpful, allowing you to focus on your financial goals with confidence.