Need to get in touch with the United States Postal Service (USPS)? Whether you’re tracking a package, have a question about services, or need technical support, USPS provides multiple avenues to get the help you need. This guide outlines the best ways to contact USPS customer service and resolve your postal issues efficiently.
From online tools to phone support and local post office visits, understanding your options will save you time and frustration. Let’s explore how to connect with USPS and get your questions answered.
Contact USPS Customer Service Online
Email Us
For general inquiries or to report an issue, the USPS online form is a convenient option. By using the “Email Us” form, you can detail your problem and provide necessary information directly to customer service. To ensure a prompt and helpful response, be as detailed as possible when describing your situation.
Find a Post Office Location
Sometimes, in-person assistance is the most effective solution. The USPS website offers a tool to locate the nearest post office. You can search by city, state, or ZIP Code to find USPS locations near you. This tool provides addresses, contact information, operating hours, and available services for each post office.
Check Postal Holidays
Planning to visit a post office or expecting mail delivery? Be sure to check the USPS Postal Holidays schedule. Post offices are closed on federal holidays, and mail delivery schedules may be affected. Knowing the holiday schedule can help you plan accordingly.
Explore USPS Contact Options in Detail
General Information & FAQs
Before reaching out directly, you might find quick answers to your questions in the USPS Frequently Asked Questions (FAQs) section. This resource covers a wide range of topics, including common inquiries about package tracking and delivery delays. Checking the FAQs can often resolve your issue without needing to contact customer service directly.
Customer Care Center – Phone & Email Support
For personalized assistance and issue resolution, the USPS Customer Care Center is available via phone and email. Customer service representatives can help you navigate various postal issues and provide solutions.
- Email: USPS® Customer Service
- Call: 1-800-ASK-USPS® (1-800-275-8777)
Customer Service Hours of Operation:
- Monday – Friday: 8 AM – 8:30 PM ET
- Saturday: 8 AM – 6 PM ET
TTY Access for Deaf & Hard of Hearing: Individuals with hearing or speech impairments can utilize the FCC’s Telecommunications Relay Services (TRS) program to connect with USPS. Dial 7-1-1 or visit the FCC’s TRS by State and Territories page for state-specific numbers. More information is available at FCC Telecommunications Relay Services.
Technical Support for USPS Online Tools
If you encounter technical difficulties with USPS online applications or forms, the Technical Support team can assist you. Contact them if you experience problems with:
- Click-N-Ship®
- Filing a Claim
- PO Boxes Online Management
- The Postal Store®
- USPS Account Issues
Technical Support Number: 1-800-344-7779
Technical Support Hours of Operation:
- Monday – Friday: 8 AM – 8:30 PM ET
- Saturday: 8 AM – 6 PM ET
Informed Delivery Support: For assistance with your Informed Delivery service, email Informed Delivery User Support.
Tracking Support – Domestic & International
For the latest updates on your package status, use the USPS Tracking® tool available on USPS.com. Simply enter your tracking number in the search box.
Note: Customer service representatives have access to the same tracking information you see online via USPS Tracking®. For issues beyond tracking information or to discuss package problems with a representative, please call the tracking support number.
Tracking Support Number: 1-800-222-1811
Tracking Support Hours of Operation:
- Monday – Friday: 8 AM – 8:30 PM ET
- Saturday: 8 AM – 6 PM ET
Informed Delivery FAQs & Support
For questions about Informed Delivery features, signup process, or technical assistance, consult the Informed Delivery FAQs. If you require further assistance, email the Informed Delivery support team.
Email Informed Delivery Support
Stamps & Shipping Supplies Assistance
For inquiries related to stamps and USPS merchandise or free shipping supplies, utilize the following resources:
Stamps & Postal Store Orders
For questions about stamp purchases or orders placed through The Postal Store®, contact the Stamps & Postal Store Orders support team via phone or email.
- Phone: 1-844-737-7826
- Email: [email protected]
Stamps & Postal Store Orders Hours of Operation:
- Monday – Friday: 8 AM – 4:30 PM ET
- Closed Saturdays, Sundays, and Postal Holidays
Free Shipping Supplies Orders
To order free shipping boxes, envelopes, and postal forms, or to report issues with your shipping supply order, call the Free Shipping Supplies support line.
Free Shipping Supplies Phone: 1-800-610-8734
Free Shipping Supplies Hours of Operation:
- Monday – Friday: 7 AM – 11 PM ET
- Saturday: 7 AM – 6 PM ET
By utilizing these various contact methods, you can efficiently access Post Office Customer Service and resolve your postal needs. USPS is committed to providing support through multiple channels to ensure a smooth and helpful customer experience.
