Piedmont Natural Gas is committed to providing exceptional customer service alongside reliable and affordable natural gas. In recent news, Tennessee customers are experiencing both, with significant rate reductions and ongoing support from Piedmont Natural Gas. This commitment to customer value is a cornerstone of Piedmont’s service, ensuring homes and businesses receive the energy they need at the best possible price, backed by dependable customer support.
Significant Natural Gas Rate Decrease for Tennessee Customers
Customers in Piedmont Natural Gas’s Tennessee service area have received welcome news: a substantial decrease in natural gas rates. Approved by the Tennessee Public Utility Commission, this rate reduction is effective immediately, meaning customers began seeing savings reflected in their March 2020 bills. This positive change translates to immediate financial relief and underscores Piedmont’s dedication to its customer base.
Piedmont’s Commitment to Customer Value and Service Excellence
“Piedmont continuously looks for ways to bring more value to our customers, whether it’s through exceptional customer service, innovative products and services, or lower costs,” stated Piedmont Natural Gas Senior Vice President Sasha Weintraub. This rate decrease is a direct result of this commitment. As natural gas prices have decreased, Piedmont is proactively passing those savings directly to consumers, enhancing the inherent value natural gas brings to homes and businesses. This action reinforces their focus on customer satisfaction as a core business principle.
Record Low Natural Gas Rates and Continued Customer Savings
These rate adjustments have resulted in the lowest natural gas rates for Piedmont customers in Tennessee in over 15 years. This is the second rate decrease implemented by the company within the last year, demonstrating a consistent effort to provide affordable energy. For the average residential customer, these reductions mean approximately 20% savings compared to the previous year. This translates to roughly $167 in annual savings, or about $14 less on monthly bills. Commercial and industrial customers are also experiencing similar savings of around 20%, showcasing broad benefits across all customer segments.
Understanding Your Piedmont Natural Gas Bill and Cost Components
It’s important for Piedmont Natural Gas customers to understand how their bills are structured. A key component is the commodity cost of natural gas itself. Piedmont operates transparently, requesting periodic rate adjustments to reflect fluctuations in this commodity cost. By law, the company passes these costs directly to customers at a dollar-for-dollar rate, ensuring fairness and transparency in billing. This mechanism allows customers to benefit directly from decreases in natural gas prices, as seen with this recent rate reduction.
Piedmont Natural Gas Customer Service and Support During Storm Recovery
While the rate decrease is driven by market factors, it arrives during a critical time for many Tennessee customers. Following the devastating tornado on March 3, Piedmont Natural Gas recognizes that many are focused on recovery. Demonstrating commitment to the community beyond just rates, Piedmont has pledged $200,000 to support organizations assisting residents in Nashville and Mount Juliet affected by the storm.
Furthermore, Piedmont Natural Gas Customer Service is prepared to offer flexible bill payment arrangements to customers facing financial hardship due to the storm’s impact. Customers needing assistance or with questions are encouraged to reach out to Piedmont Natural Gas directly at 800.752.7504 to speak with a customer service representative. Additional information regarding storm assistance can be found at link. This proactive support during challenging times highlights the comprehensive customer service approach of Piedmont Natural Gas.
In conclusion, Piedmont Natural Gas is not only delivering lower rates to its Tennessee customers but also reinforcing its commitment to excellent customer service. From providing cost savings through rate reductions to offering support during community crises, Piedmont Natural Gas demonstrates a holistic approach to customer care, ensuring reliable, affordable, and customer-focused service.
