The Pittsburgh Parking Authority (PPA) is dedicated to providing all customers and visitors with outstanding, professional customer service. Understanding the need for accessible support, the PPA ensures that assistance is available when you need it. Whether you have a question during office hours or require immediate help in an emergency, multiple contact options are in place to ensure your concerns are addressed promptly and efficiently.
For general administrative inquiries during regular business hours, you can contact the main office.
Administrative Main Office (General Inquiries):
- Phone Number: 412-560-7275
- Office Hours: Monday to Friday, 8:00 AM to 5:00 PM
24/7 Emergency and Immediate Assistance:
Recognizing that parking issues can arise at any time, the PPA provides round-the-clock support within their garage facilities.
- Panic Alarm Buttons: Each garage floor is equipped with clearly marked Panic Alarm Buttons. In an emergency, pressing this button will alert security personnel and garage attendants for immediate response.
- Garage Attendant: A Garage Attendant is on duty and available 24 hours a day, 7 days a week to assist with any on-site issues or questions.
- 24/7 Security Guard: Security personnel are present in each garage around the clock, ensuring a safe and secure environment and providing immediate assistance when required.
- Emergency Services: In situations requiring police, fire, or medical assistance, contacting 911 directly is always a recommended option for the fastest response.
Contact Information for Specific Inquiries:
To ensure your questions are directed to the appropriate department for efficient service, the PPA provides specific contact points for different types of inquiries:
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Garages/2nd Ave Parking Plaza/Mon Wharf (Rates, Shuttle Information): 412-560-7275 (Use the main number for rate and shuttle inquiries related to Garages, 2nd Ave Parking Plaza, and Mon Wharf.)
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Garages/2nd Ave Parking Plaza/Mon Wharf (Events/Movie Filming): 412-560-7275 (Contact the main number for inquiries about using garage facilities for events or movie filming.)
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Garages/2nd Ave Monthly Day & Evening Lease/Vehicle Incidents: 412-560-7275 (Use the main number for monthly lease inquiries and to report vehicle incidents within garage facilities.)
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Pittsburgh Parking Court Inquiries: 412-560-7275 (Contact the main number for inquiries related to Pittsburgh Parking Court.)
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Pittsburgh Parking Enforcement Inquiries (Tickets, Meter Reservations, Variances, Residential Permit Parking Program – RPPP): 412-560-7275 (Use the main number for enforcement-related questions, including tickets, meter reservations, variances, and residential permit parking.)
Note: For City of Pittsburgh Police citations or issues related to abandoned vehicles, please contact the City of Pittsburgh Police directly, as these matters are outside the Parking Authority’s enforcement division.*
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Residential Permit Parking Inquiries (Specific Questions): 412-560-7275 (Use the main number for specific inquiries about the Residential Permit Parking program.)
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Parking Meter System Inquiries: 412-560-7275 (Contact the main number for any questions or issues related to the parking meter system.)
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Off-Street Lots & Facility Maintenance/Contract Matters: 412-560-7275 (Use the main number for inquiries related to off-street parking lots, facility maintenance, and contract matters.)
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Finance Inquiries: 412-560-7275 (Contact the main number for finance-related inquiries.)
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Executive Director: 412-560-7275 (Use the main number to reach the Executive Director’s office.)
Note: For general citywide inquiries or concerns not directly related to parking, please contact the City of Pittsburgh 311 Response Center.*
Paramount Customer Service Policy: Your Experience Matters
The Pittsburgh Parking Authority is committed to providing a paramount level of customer service. This commitment is rooted in the belief that every interaction should be a positive and satisfying experience. The PPA strives to not only meet but exceed your expectations, ensuring courteous, respectful, and helpful service at all times. Your experience is valued, and the PPA aims to foster a welcoming and supportive environment where you feel heard and appreciated. Customer loyalty is highly valued, and the PPA continually works to ensure your parking experiences are as smooth and pleasant as possible.
Pittsburgh Parking Authority Contact Information (General):
- Address: 232 Boulevard of the Allies, Pittsburgh, PA 15222
- Phone: 412-560-7275
- Fax: 412-560-7200
