Manage My Account Ways to Pay
Start/Stop Service Assistance Programs & Grants
At Philadelphia Gas Works (PGW), we understand the importance of reliable and affordable natural gas for your home. We are committed to providing exceptional Pgw Customer Service to ensure you have seamless access to the energy solutions you need. Whether it’s heating your home, cooking meals, or doing laundry, PGW is dedicated to being there for you and your family, 24/7.
Our online portal, PGWorks.com, is designed as your central hub for all your energy management needs. From accessing your PGW My Account to exploring various assistance programs and discovering energy-saving tips, everything is conveniently within reach at the click of a button. We are also proud to offer assistance program information in 14 languages, ensuring accessibility for all our customers.
Navigating PGW Customer Service Options
Are you unsure where to begin with managing your PGW services? We’ve streamlined the process to make it as user-friendly as possible.
Access and Manage Your PGW My Account
For existing customers, the quickest way to manage your account is through My Account. This online portal allows you to effortlessly view and pay your PGW bill, track your energy usage, update your account information, and much more. It’s your 24/7 access point for convenient PGW customer service related to account management.
Explore Flexible Ways to Pay Your PGW Bill
PGW provides a variety of Ways to Pay your bill to suit your preferences. Whether you prefer online payments, mail-in options, or paying in person, we offer secure and convenient methods to ensure timely payments. Detailed information on each payment method is available on our website, making bill payment a hassle-free aspect of PGW customer service.
Starting or Stopping Your PGW Service
Moving in or out of a property? PGW makes it easy to Start/Stop Service. Our online service request platform guides you through the necessary steps to initiate or terminate your natural gas service efficiently. This streamlined process is part of our commitment to providing comprehensive PGW customer service throughout your entire customer journey.
Discover Assistance Programs and Grants
We understand that managing energy costs can be challenging. PGW offers a range of Assistance Programs & Grants to support eligible customers. If you need help paying your bill, we encourage you to explore these programs to see if you qualify for financial assistance. Providing access to these vital resources is a key component of PGW customer service, aimed at supporting our community.
Additional PGW Customer Service Support
At PGW, we are dedicated to serving Philadelphia residents. Our commitment to exceptional PGW customer service extends beyond online resources.
For existing PGW customers with active service who need to modify their natural gas usage or service setup, we offer a dedicated Residential Hotline. This service is specifically for customers who need to:
- Increase natural gas demand
- Add meters to their property
- Increase the number of natural gas appliances
- Install a tankless water heater or combination unit
For these specific service modifications, please contact PGW’s Residential Hotline at 215.684.6730.
This direct line ensures you receive specialized assistance for more complex service adjustments, reinforcing our dedication to comprehensive PGW customer service and support for all your natural gas needs.
