Getting in touch with PG&E is easy. This guide provides all the PG&E customer service numbers and contact information you need for various inquiries, including billing, outages, and accessibility services.
PG&E Customer Service Phone Numbers
Residential Customers:
- General Inquiries: PG&E operates a dedicated customer service line available Monday through Friday from 7 a.m. to 7 p.m., and Saturdays from 8 a.m. to 5 p.m. For emergencies and automated services, assistance is available 24/7.
- Chinese Language Support: 1-800-893-9555
- Vietnamese Language Support: 1-800-298-8438
- TTY/TDD: 7-1-1 (California Relay Service)
Business Customers: For questions regarding business rate plans, energy assessments, or programs, contact PG&E Monday through Friday, 7 a.m. to 6 p.m. The specific PG&E customer service number for business inquiries was not provided in the original document.
Automated Services: PG&E’s automated voice response system is available 24/7 for:
- Accessing account information
- Making payments
- Billing inquiries
- Starting, stopping, or modifying service
- Reporting outages
Other Important PG&E Contact Information
Before You Dig: Always call 8-1-1 before starting any digging project to prevent damage to underground utility lines.
PG&E Building and Renovation Services
Payment Methods: PG&E accepts several payment methods for building and renovation services:
- Check or Cashier’s Check
- Money Order
- Online Payment via ACH Transfer (e-check)
Online Payments for Construction Projects: For temporary power, per-meter charges, or Engineering Advance payments:
- Log in to “Your Projects” and select “Pay Invoice.”
- Enter your bank routing and account information, then click “Submit.”
- After signing a contract, click “Finish” and provide the required payment details.
If you don’t have a “Your Projects” account, you can pay your invoice or contract online through PG&E’s payment submission page. Note: PG&E does not store your financial information after the transaction is completed.
Installment Payments: PG&E does not offer installment payment options for construction services. Full payment is required before work begins.
Income Tax Component of Contribution (ITCC): The ITCC is a tax on advance payments collected by PG&E for installing facilities, mandated by the California Public Utilities Commission (CPUC) and established as part of the 1986 Federal Tax Reform Act.
PG&E Accessibility Services
PG&E is committed to providing equal access for all customers.
Vision Disability Services: Request large-print bills, Braille bills, or schedule an appointment for appliance Braille marking services through PG&E’s language and assistive services. A dedicated phone number for these services is also available: 1-877-660-6789.
Deaf/Hard of Hearing/Speech Disability Services: PG&E offers various support services for deaf, hard of hearing, and speech-impaired customers. Contact the California Relay Service at 7-1-1 for TTY, Video Relay Service (VRS), and other communication assistance.
PG&E Language Services
Translated Bills: To receive your PG&E bill in Chinese (Cantonese or Mandarin) or Spanish:
- Log in to your PG&E online account.
- Navigate to the “Language” section.
- Select your preferred language.
- Save your changes.
General Information in Multiple Languages: General information about PG&E services is available in English, Chinese, Spanish, and Vietnamese.
This guide provides comprehensive information regarding contacting PG&E. Remember to use the appropriate PG&E customer service number for your specific needs.
