Are you passionate about entertainment and dedicated to providing exceptional customer support? Peacock, NBCUniversal’s rapidly growing streaming service, is seeking enthusiastic individuals to join our Peacock Customer Service team. Since our successful launch in 2020, we’ve been committed to building a world-class streaming experience, and customer service is at the heart of this mission. If you thrive in a dynamic, fast-paced environment and want to be part of the future of entertainment, we encourage you to explore this exciting opportunity.
As a Peacock Customer Service Representative, you will be the crucial first point of contact for our valued viewers. You’ll be engaging with the Peacock community across a variety of platforms, including social media, live chat, email, and potentially phone support. This role is about more than just answering questions; it’s about building relationships, resolving issues efficiently, and ensuring every Peacock subscriber has a positive and seamless viewing experience. You will become a Peacock expert, empowered to assist users with everything from account inquiries and billing matters to technical troubleshooting and navigating our diverse content library.
Key Responsibilities of a Peacock Customer Service Representative:
- Multi-Channel Support Expert: Provide comprehensive customer service across social media platforms, email, chat, and potentially phone, adapting your communication style to each channel.
- Social Media Engagement: Master the art of social media customer service, crafting creative and helpful responses to public and private inquiries, maintaining a positive brand presence.
- Customer Satisfaction Advocate: Uphold and exceed customer satisfaction standards, measured by key metrics like NPS, demonstrating a commitment to resolving issues and creating happy Peacock viewers.
- Technical Problem Solver: Serve as the frontline for technical support, diagnosing and troubleshooting streaming issues across various devices and platforms, escalating complex problems when necessary.
- Peacock Platform Guru: Develop in-depth knowledge of all Peacock platforms, including mobile apps, websites, TV apps, connected devices, and broadcast functionalities, becoming a go-to resource for viewer inquiries.
- Troubleshooting Maestro: Effectively troubleshoot technical issues related to streaming quality, device compatibility, and application functionality, ensuring smooth and uninterrupted viewing.
- Account and Billing Specialist: Maintain accurate customer account and billing information within CRM and billing systems, assisting with subscription management and payment inquiries.
- Efficient Workflow Contributor: Actively participate in daily workflow processes, utilizing operational metrics to optimize performance and ensure timely and effective customer service delivery.
- Quality Assurance Champion: Contribute to a culture of quality customer support, participating in programs designed to maintain high accuracy and service levels, driven by NPS feedback.
Why Choose a Career in Peacock Customer Service?
Joining Peacock customer service means becoming part of a passionate team at the forefront of the streaming industry. You’ll be working with cutting-edge technology, engaging with a diverse and enthusiastic audience, and contributing directly to the success of a major entertainment platform. This role offers opportunities for professional growth, skill development in customer service and digital communication, and the chance to make a real impact on the viewer experience. If you are a customer-centric individual with a passion for entertainment and a knack for problem-solving, Peacock customer service is the perfect place to launch or advance your career.
