Panera Bread strives to provide excellent customer service, especially regarding its delivery services. This article clarifies Panera’s On-Time Delivery Guarantee for MyPanera members and answers frequently asked questions about delivery.
Panera Bread’s On-Time Delivery Guarantee
For MyPanera members in participating locations, Panera offers an On-Time Delivery Guarantee. If your online delivery order arrives later than the quoted time in your confirmation email, you’re eligible for one month of free delivery. To claim this benefit, you must submit a complaint within 72 hours of the late delivery via the link in your confirmation email. Your MyPanera account will be credited with the free delivery reward within 72 hours of submitting your complaint. You must apply the reward at checkout to receive the free delivery. Members can only submit one late delivery request every 30 days.
Important Considerations:
- This guarantee is only available to MyPanera members.
- The guarantee applies to specific participating Panera Bread locations.
- While the delivery fee is waived, the Convenience Fee still applies.
- Panera reserves the right to modify or terminate the guarantee due to unforeseen circumstances.
General Delivery Information and FAQs
Several common questions arise concerning Panera Bread’s delivery service. Here’s a breakdown:
What is the minimum order for delivery?
A minimum order of $5 (excluding taxes and fees) is required for delivery.
Are there any fees associated with delivery?
Yes, a $1.00 delivery fee and a Convenience Fee are applied to each online delivery order. The Convenience Fee helps cover operational costs associated with online ordering. Fees and pricing may vary by location. These fees are not a tip for the driver.
How can I track my order?
Order tracking is available for participating U.S. bakery-cafes offering delivery.
Is delivery available everywhere?
Delivery is available within a limited radius of participating Panera Bread locations. You can check delivery availability at www.panerabread.com/deliveryinfo.
Are there any exclusions to the delivery service?
Gift card purchases, orders placed through third-party delivery platforms, and catering orders are excluded from the delivery service. Delivery hours may also vary.
Contacting Panera Bread Customer Service
For additional questions or concerns regarding your order, the On-Time Delivery Guarantee, or general inquiries, you can visit the Panera Bread website for contact information or utilize the contact information provided in your order confirmation email.
This information is intended to provide a clear understanding of Panera Bread’s delivery service and related policies. Always refer to the official Panera Bread website for the most up-to-date details.
