Need to contact OnTrac customer service? You’ve come to the right place. This guide provides all the ways to reach OnTrac, including their customer service number, email address, social media channels, and executive contact information. We’ll also cover frequently asked questions about OnTrac and offer helpful tips for resolving any issues you may encounter.
OnTrac, a prominent shipping company specializing in the western United States, offers a range of services for both businesses and individuals. Like any service provider, occasional issues may arise, necessitating effective communication with their customer service department.
How to Contact OnTrac Customer Service
The primary Ontrac Customer Service Number is (804) 414-2590. This number should connect you with a representative who can assist with tracking packages, scheduling pickups, filing claims, and addressing general inquiries.
Besides calling, you can reach OnTrac through the following channels:
- Email: Privacy@OnTrac.com
- Website: ontrac.com – The OnTrac website offers tracking tools, FAQs, and potentially a contact form for submitting inquiries.
OnTrac on Social Media
Connect with OnTrac on social media for updates, announcements, and potential customer support interactions:
Resolving Issues with OnTrac
While OnTrac strives to provide excellent service, problems can occur. Before contacting customer service, consider using online resources like the OnTrac website’s FAQ section to find quick solutions. If your issue persists, utilize the provided contact information to speak directly with a representative. Be prepared to provide your tracking number and details about your shipment.
OnTrac Executive Customer Service Contacts
For escalated issues or direct communication with OnTrac leadership, consider contacting the following executives:
- Seth Pierce (Vice President and Head of Sales): SPierce@ontrac.com
- Chris Klostermann (Vice President of Operations): CKlostermann@ontrac.com
- Mike Duffy (Chief Executive): MDuffy@ontrac.com
Their mailing address is:
2501 South Price Road
Suite 201
Chandler, AZ 85286
Frequently Asked Questions about OnTrac
Is LaserShip the same as OnTrac?
Yes, LaserShip and OnTrac have merged and now operate solely under the OnTrac name. Any inquiries regarding former LaserShip services should be directed to OnTrac.
Getting Further Assistance
If you’ve exhausted all other avenues and still require assistance with an OnTrac issue, consider seeking help from consumer advocacy groups. They can often provide guidance and mediate disputes.
Remember, clear and concise communication is key when interacting with customer service. Providing accurate information about your shipment and the issue you’re experiencing will help expedite the resolution process. This comprehensive guide provides you with the necessary tools and information to effectively connect with OnTrac customer service and resolve any shipping concerns.
