For years, I have been paying for Onstar Services in my vehicle, yet they have never functioned as advertised. From day one of owning my car, the promised WiFi hotspot for connected devices has been nonexistent. Even the basic OnStar button, intended for emergencies and assistance, consistently tells me I lack a subscription – a stark contradiction to the hundreds of dollars I’ve invested in OnStar service over the years.
This ongoing issue reached a critical point during a recent flat tire incident. Stranded in the desolate landscape of New Mexico, miles from civilization, I spent five agonizing hours waiting for help. OnStar struggled to pinpoint my location and dispatch assistance, highlighting a fundamental failure in their core roadside assistance service. Despite this ordeal, and numerous unresolved cases logged under my account, the company continues to happily bill me monthly for data and roadside assistance that are clearly unreliable.
The suggested fixes have become a repetitive and futile cycle. Countless requests to “send a refresh signal” have yielded no results. Extensive and costly visits to the dealership, including radio reprogramming and even a new “Telematics Module,” have failed to rectify the problem. It’s become painfully clear that OnStar is adept at taking payments but incapable of delivering the services they promise.
The blame-shifting between OnStar, AT&T, the dealership, and even GM (the parent company) is unacceptable. It feels as though they intentionally prolong the issues until the GM warranty expires, leaving customers with no recourse. Having paid a significant sum for my vehicle, the inability to resolve this persistent OnStar problem, even when willing to invest further, is incredibly frustrating. This experience serves as a serious warning: buyer beware. OnStar appears more focused on collecting subscription fees than providing the reliable service customers expect and pay for.
